About the role
Job Description
What is the opportunity?
As an RBC ambassador, you add value in the moments that matter most to newcomers and collaborate with RBC colleagues and partners to help newcomers achieve their goals. This role will be focused on partnership development through local community agencies that focus on helping newcomers with their settlement needs. This role will mobile, flexible and critical in establishing and hosting advice events for your community partners. This unique position calls on your digital first advice expertise as well as collaboration skills with external & internal One RBC partners to maximize interactions. Specifically, together with your team, you will help clients and non-clients (primarily newcomers) with their everyday banking, credit, investment needs as well as needs beyond banking opportunities. Whether you’re demonstrating how to use digital banking, assisting through the new client on-boarding process, referring a more complex opportunity to a specialist or providing advice to newcomers beyond RBC such as acclimatizing to Canadian culture, local community needs or joining the workforce, your expertise will contribute to creating meaningful and memorable experiences that drive satisfaction and loyalty.
This job involves you being fully flexible to Fraser & 49th branch and also fully mobile to Greater Vancouver and the surrounding areas for career events.
What will you do?
-
Build and grow partnerships with newcomer support services and settlement agencies, to enable our ability to reach as many newcomers in BC as possible
-
You are a One RBC Advisor with a breadth and depth of expertise across everyday banking, investments and credit leveraging Advice Experiences with the ability to provide a robust digital first experience on both personal and business needs
-
Focus on newcomer education and demonstration, leveraging technology to deliver a memorable client experience, drive brand value and retain relationships
-
Inspire, orchestrate and pioneer superior partner and client experiences
-
Collaborate with One RBC Partners as well as partners beyond RBC to ensure newcomers receive customized, expert advice.
-
Travel in-market to meet with community partners and clients as required
What do you need to succeed?
Must-have
-
Strong understanding of the settlement process in Canada
-
A warm, friendly and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast paced retail environment
-
Above average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly
-
Superior emotional intelligence and situational awareness skills as well as problem solving and people skills with the ability to build strong relationships and to proactively connect with clients
-
Strong communication skills and a comfort level in public speaking during advice events.
-
Strong multi-tasker and self-starter who is comfortable working independently, as well as in a flexible environment
-
Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course)
Nice-to-have
- Track record in building rapport and maintaining client relationships within the financial or service industry
- Able to speak/communicate financial advice in languages other than English
- Hindi and Punjabi language skills are an asset
Job Skills
Additional Job Details
Address:
6505 FRASER ST:VANCOUVER
City:
Vancouver
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-07-23
Application Deadline:
2025-10-06
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
About the role
Job Description
What is the opportunity?
As an RBC ambassador, you add value in the moments that matter most to newcomers and collaborate with RBC colleagues and partners to help newcomers achieve their goals. This role will be focused on partnership development through local community agencies that focus on helping newcomers with their settlement needs. This role will mobile, flexible and critical in establishing and hosting advice events for your community partners. This unique position calls on your digital first advice expertise as well as collaboration skills with external & internal One RBC partners to maximize interactions. Specifically, together with your team, you will help clients and non-clients (primarily newcomers) with their everyday banking, credit, investment needs as well as needs beyond banking opportunities. Whether you’re demonstrating how to use digital banking, assisting through the new client on-boarding process, referring a more complex opportunity to a specialist or providing advice to newcomers beyond RBC such as acclimatizing to Canadian culture, local community needs or joining the workforce, your expertise will contribute to creating meaningful and memorable experiences that drive satisfaction and loyalty.
This job involves you being fully flexible to Fraser & 49th branch and also fully mobile to Greater Vancouver and the surrounding areas for career events.
What will you do?
-
Build and grow partnerships with newcomer support services and settlement agencies, to enable our ability to reach as many newcomers in BC as possible
-
You are a One RBC Advisor with a breadth and depth of expertise across everyday banking, investments and credit leveraging Advice Experiences with the ability to provide a robust digital first experience on both personal and business needs
-
Focus on newcomer education and demonstration, leveraging technology to deliver a memorable client experience, drive brand value and retain relationships
-
Inspire, orchestrate and pioneer superior partner and client experiences
-
Collaborate with One RBC Partners as well as partners beyond RBC to ensure newcomers receive customized, expert advice.
-
Travel in-market to meet with community partners and clients as required
What do you need to succeed?
Must-have
-
Strong understanding of the settlement process in Canada
-
A warm, friendly and approachable attitude with a demonstrated passion for putting clients first, as well as demonstrated success in a fast paced retail environment
-
Above average digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, etc.) and can learn new technology very quickly
-
Superior emotional intelligence and situational awareness skills as well as problem solving and people skills with the ability to build strong relationships and to proactively connect with clients
-
Strong communication skills and a comfort level in public speaking during advice events.
-
Strong multi-tasker and self-starter who is comfortable working independently, as well as in a flexible environment
-
Mutual Funds accreditation (e.g., Investment Funds in Canada or the Canadian Securities Course)
Nice-to-have
- Track record in building rapport and maintaining client relationships within the financial or service industry
- Able to speak/communicate financial advice in languages other than English
- Hindi and Punjabi language skills are an asset
Job Skills
Additional Job Details
Address:
6505 FRASER ST:VANCOUVER
City:
Vancouver
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-07-23
Application Deadline:
2025-10-06
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.