Manager, Rouge Crew Bases – Inflight Services (12 month Contract)

Reporting to the Director, Rouge Crew Operations, the Manager, Rouge Crew Bases plays a key leadership role in supporting our Cabin Crew and enabling safe, compliant, and exceptional onboard experiences. This position provides strategic and day-to-day leadership across Rouge crew bases, ensuring operational excellence, regulatory compliance, and strong employee engagement in a fast-paced airline environment. This role is integral to achieving Inflight operational goals while fostering a strong safety culture, positive labour relations, and a high-performing leadership team.

Role & Responsibilities:

• Provide leadership and oversight of Rouge Inflight Services bases and satellite operations, including Toronto and Montréal
• Ensure a safety-first culture in all day-to-day operations
• Support departing flights to drive On-Time Performance and provide real-time Rouge Crew support
• Act as a subject matter expert and resource for Rouge Crew and Support Managers
• People Leadership & Performance Management
• Lead and support the Rouge Crew management team, ensuring all standards, policies, and practices are consistently applied
• Provide coaching, direction, and decision-making support aligned with operational integrity, onboard product delivery, and regulatory requirements
• Oversee attendance management through the Corporate Absenteeism Management process
• Provide leadership and oversight of performance management, progressive discipline, and case escalation processes
• Attend meetings and hearings as required and support leaders through complex employee relations matters
• Consistently observe and evaluate appearance standards to ensure compliance with uniform guidelines
• Foster strong, collaborative working relationships with union representatives
• Actively participate in union and company meetings and discussions, as required
• Provide guidance to crew on corporate policies, protocols, and expectations, including disciplinary matters when necessary
• Review and resolve passenger complaints in collaboration with Rouge Crew
• Support departmental business processes and continuous improvement initiatives
• Assist with Flight Attendant recruitment activities, as required
• Manage multiple projects simultaneously while meeting competing and urgent deadlines
• Navigate a fast-paced operational environment requiring strong time management and prioritization
• Work shift hours, including weekends, as required
• Travel occasionally in support of operational needs

Qualifications & Skills

• Bachelor’s degree in a relevant field

• Minimum of 5 years of leadership or supervisory experience

• High standards of integrity, discretion, professionalism, and confidentiality

• Strong customer service mindset with excellent interpersonal skills

• Proven ability to lead, coach, and motivate teams

• Exceptional organizational skills with proficiency in Microsoft Office

• Ability to prioritize effectively and manage multiple deliverables in a dynamic environment

• Strong critical thinking skills with sound, independent judgment

• Comfortable working both independently and collaboratively across all levels of the organization

• Clear and confident communication skills (written and verbal)

• Demonstrated ability to influence, collaborate, and drive continuous improvement

• Working knowledge of the Canada Labour Code

• Diversity and Inclusion:
  Air Canada Rouge is committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. We believe in celebrating the diversity of our workforce and as an equal opportunity employer, we encourage all qualified individuals to apply.

Please note that preference will be given to bilingual applicants.

This job vacancy will close on 15 May 2026.