Top Benefits
About the role
Who you are
- You love to work with customers and understand their needs
- You are sales-driven and comfortable guiding customers toward a booking
- You are passionate about providing mind-blowing customer service and going the extra mile for your customers
- You are tech-savvy (Experience using Mac, familiar with online booking tools, and can operate with several tools at the same time)
- You have multitasking abilities and are capable of handling high volumes of enquiries
- You are open-minded, love challenges, are enthusiastic to learn and are interested in travelling
- You don't know the meaning of “I can’t find the answer”
- You are comfortable working on a rotating roster over 7 days of the week
- You are eligible to work in Canada
What the job involves
- Our Customer Support Team understands how important it is to have peace of mind when you’re planning and undertaking your next adventure
- This is why we pride ourselves on having a team that is available to our customers 24/7 providing advice and support to travelers and operators alike via live chat, email and telephone
- We are a close-knit team that values solution-oriented people who are passionate about what TourRadar does and about making sure our customers gain the full benefit of what we have to offer
- By providing excellent support to all those within our ecosystem, we ensure that TourRadar remains best in class in the multi-day adventure industry
- All our bookings occur online, so you will be responsible for chatting with travelers via phone, live chat and email
- Supporting and moving customers down the sales funnel who have either found a specific tour on TourRadar.com or are undecided between a number of options
- Answering customer questions and providing information in a professional manner
- Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
- Handling booking cancellations, changes, payment issues, and adjustments
Benefits
- Flexibility: Plan your working schedule to maximize your productivity and personal time
- Work from home: Enjoy the comforts of a home office and receive a small contribution to cover related costs
- Learning and development: Learn, grow, and thrive with an individual learning budget
- Mental health support: Access free, anonymous mental health care and coaching led by curated professionals
- Regular social events: Share snacks, stories, and experiences with our regular online and onsite team events
- Work-Life-Balance: Unwind with 25 guaranteed paid vacation days and the possibility to work from abroad
- Sustainability: Collaborate with peers to shape our journey towards eco-friendly adventures
- Travel credits: Experience our world-class adventures for yourself with our travel credit system
About TourRadar
Adventure begins at TourRadar. Our Adventure Booking Platform offers the world's largest selection of multi-day organized adventures worldwide, helping people seize and savor every opportunity travel has to offer.
TourRadar's intuitive online platform seamlessly connects travelers and travel agents with 2,500+ operators, offering 50,000+ organized adventures in more than 160 countries globally.
With 24/7 customer service, flexible booking conditions and extensive insurance options, TourRadar gives travelers peace of mind. And the company's Best Price Guarantee assures travelers get the best travel experiences for the best prices.
Committed to both our travelers and our environment, TourRadar signed the Glasgow Declaration in an effort to foster positive change in the tourism industry. We enable all travelers to view and offset the carbon impact of their adventures, and we work tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.
Top Benefits
About the role
Who you are
- You love to work with customers and understand their needs
- You are sales-driven and comfortable guiding customers toward a booking
- You are passionate about providing mind-blowing customer service and going the extra mile for your customers
- You are tech-savvy (Experience using Mac, familiar with online booking tools, and can operate with several tools at the same time)
- You have multitasking abilities and are capable of handling high volumes of enquiries
- You are open-minded, love challenges, are enthusiastic to learn and are interested in travelling
- You don't know the meaning of “I can’t find the answer”
- You are comfortable working on a rotating roster over 7 days of the week
- You are eligible to work in Canada
What the job involves
- Our Customer Support Team understands how important it is to have peace of mind when you’re planning and undertaking your next adventure
- This is why we pride ourselves on having a team that is available to our customers 24/7 providing advice and support to travelers and operators alike via live chat, email and telephone
- We are a close-knit team that values solution-oriented people who are passionate about what TourRadar does and about making sure our customers gain the full benefit of what we have to offer
- By providing excellent support to all those within our ecosystem, we ensure that TourRadar remains best in class in the multi-day adventure industry
- All our bookings occur online, so you will be responsible for chatting with travelers via phone, live chat and email
- Supporting and moving customers down the sales funnel who have either found a specific tour on TourRadar.com or are undecided between a number of options
- Answering customer questions and providing information in a professional manner
- Making sure the customers’ questions are answered promptly and accurately. If you can’t find the answers, you will need to think fast and be resourceful to find the right response
- Handling booking cancellations, changes, payment issues, and adjustments
Benefits
- Flexibility: Plan your working schedule to maximize your productivity and personal time
- Work from home: Enjoy the comforts of a home office and receive a small contribution to cover related costs
- Learning and development: Learn, grow, and thrive with an individual learning budget
- Mental health support: Access free, anonymous mental health care and coaching led by curated professionals
- Regular social events: Share snacks, stories, and experiences with our regular online and onsite team events
- Work-Life-Balance: Unwind with 25 guaranteed paid vacation days and the possibility to work from abroad
- Sustainability: Collaborate with peers to shape our journey towards eco-friendly adventures
- Travel credits: Experience our world-class adventures for yourself with our travel credit system
About TourRadar
Adventure begins at TourRadar. Our Adventure Booking Platform offers the world's largest selection of multi-day organized adventures worldwide, helping people seize and savor every opportunity travel has to offer.
TourRadar's intuitive online platform seamlessly connects travelers and travel agents with 2,500+ operators, offering 50,000+ organized adventures in more than 160 countries globally.
With 24/7 customer service, flexible booking conditions and extensive insurance options, TourRadar gives travelers peace of mind. And the company's Best Price Guarantee assures travelers get the best travel experiences for the best prices.
Committed to both our travelers and our environment, TourRadar signed the Glasgow Declaration in an effort to foster positive change in the tourism industry. We enable all travelers to view and offset the carbon impact of their adventures, and we work tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.