About the role
We’re looking for a Technical Product Manager to own the Accuro API as a platform/product and scale marketplace, partner, and client integrations. You’ll define the platform vision, translate customer and developer needs into a crisp technical roadmap, and champion a secure, reliable, self‑service experience that accelerates delivery across internal and external teams.

What you’ll do

• Platform vision & strategy: Set and socialize a clear vision and KPIs that align to company objectives and anticipated developer/customer needs.
• Roadmap & backlog: Own prioritization across features, platform capabilities, tech debt, and operational improvements with Architects and the Development Manager.
• Customer empathy: Continuously research and synthesize feedback from consuming dev teams and client‑facing groups; turn insights into actionable requirements.
• API & SDK design: Drive standards for API/SDK usability, consistency, versioning, and documentation in collaboration with engineering and architecture.
• Documentation & enablement: Deliver onboarding paths, guides, tutorials, and exemplars that reduce time‑to‑first‑call and time‑to‑value.
• Adoption & evangelism: Promote platform capabilities, release notes, and best practices to increase adoption, satisfaction, and self‑service.
• Performance, reliability & security: Define and track platform health (e.g., latency, availability, error rates, security/privacy posture), and participate in incident response and post‑mortems.
• Stakeholder management: Communicate plans, trade‑offs, and outcomes to product leadership, peer product teams, and senior stakeholders.
• Customer feedback loops: Join technical client discussions and maintain clear intake/triage for requests that map to platform requirements.

What you’ll bring

• Technical acumen: Strong grounding in SDLC, cloud‑native architectures, APIs, and common platform services (e.g., CI/CD, microservices, data services).
• Product management experience: Proven success owning technical products/platforms/internal tools from discovery through delivery and iteration.
• Developer empathy & communication: Ability to understand developer workflows and clearly communicate technical concepts to diverse audiences.
• Strategic thinking: Translate platform capabilities into business value and outcomes; align roadmaps with organizational goals.
• Collaboration & influence: Thrive in cross‑functional settings; drive decisions without direct authority.
• Analytical rigor: Use data to inform priorities, measure impact, and improve developer experience and platform performance.

Bonus points

• Experience with Team Topologies principles (e.g., platform/stream‑aligned collaboration patterns).

• Prior background as a product manager, developer, or architect for platform services.

• Proven experience managing APIs or developer platforms as products, including end-to-end lifecycle ownership

• Domain familiarity relevant to our platform’s focus and integration ecosystem.

• Hands‑on with API lifecycle practices (e.g., specifications, versioning strategies, deprecation policies) and DevEx best practices.

• Exposure to technologies in our current or future stack (cloud, observability, CI/CD, SDK toolchains).

  Experience defining and driving API monetization, marketplace/partner programs, or ecosystem growth strategies

• Experience in healthcare or regulated industries

What we offer

• Flexible remote/hybrid work model
• A mission‑driven company with real impact on Canadian healthcare delivery
• Collaborative, inclusive team environment
• Competitive base salary, variable bonus established at the corporate level, competitive benefits package
  • Hiring Range: $100,000 - $110,000 annual
  • Final pay for this position may depend on candidate knowledge, skills, experience and location
• Learning and development support

QHR is a dynamic, high-growth Canadian technology company and division of Loblaw Companies Limited. Our mission is to unite Canadian Healthcare, connecting Providers and their Patients to information and each other.