Customer Service Representative
About the role
Job Details
Description Are you passionate about building genuine relationships and delivering outstanding service? At Decor Cabinets, we’re looking for a Customer Service Representative who thrives in a structured environment, values accuracy and genuinely cares about creating great experiences for our dealers.
This role is ideal for someone who enjoys problem solving, pays close attention to detail, and takes pride in doing things right the first time.
What You’ll Do
- Build and maintain strong, trusted relationships with our dealer partners by understanding their needs and supporting their success.
- Communicate primarily by phone and email to answer questions, resolve issues, and provide accurate information on quotes, ship dates, and product details.
- Handle all interactions with clarity, honesty, and respect—strengthening trust with every conversation.
- Accurately process orders, quotes, and customer requests, ensuring all details are complete and precise.
- Apply strong math and problem-solving skills to support customers and resolve discrepancies efficiently.
- Visualize the final product based on written information or customer descriptions to ensure expectations are aligned and met.
- Use Microsoft Office and internal systems effectively, while quickly learning new tools to support efficient workflows.
What We’re Looking For
- A genuine interest in people—customers, the team, and the business.
- A customer-first mindset with a focus on discovering and meeting customer needs.
- Clear, professional communication skills built on trust and respect.
- Strong math skills and a logical, analytical approach to problem-solving.
- Exceptional attention to detail and a high standard for accuracy.
- The ability to visualize and understand customer needs based on descriptions or instructions.
- Comfort with technology, including Microsoft Office, and the ability to learn new systems quickly.
Why Decor? At Decor Cabinets, we believe great products start with great people. We’re a values-driven organization that puts relationships, integrity, and craftsmanship at the center of everything we do. You’ll be supported by a collaborative team, clear processes, and a culture that values doing the right thing—for our customers and for each other.
Application Deadline: February 13, 2025.
Accessibility accommodations are available upon requests.
About Decor Cabinets Ltd
Like most businesses, Decor Cabinets was born from an idea. Established back in 1977 in the small town of Portage la Prairie, Manitoba, our idea was to create cabinets that customers would enjoy and be able to create a lifetime of warm family memories against a backdrop of cabinetry that reflects their values and lifestyle.
Decor operates two modern production facilities and a showroom with the latest innovations in cabinetry based in Morden and its expanding dealer network is spreading throughout Canada and the USA. Modern facilities, quality materials, excellent equipment, and comprehensive employee training have created a highly-skilled workforce that is able to produce a superior product.
We believe our success lies in developing and maintaining good relationships - with our customers, our dealers, our staff, our suppliers and our local and global community. Decor is dedicated to support various organizations that give help to the needy, lend a hand to those in trouble, and teach values that remind us to show compassion to our neighbor. That is just a part of what makes Decor undeniably different.
Customer Service Representative
About the role
Job Details
Description Are you passionate about building genuine relationships and delivering outstanding service? At Decor Cabinets, we’re looking for a Customer Service Representative who thrives in a structured environment, values accuracy and genuinely cares about creating great experiences for our dealers.
This role is ideal for someone who enjoys problem solving, pays close attention to detail, and takes pride in doing things right the first time.
What You’ll Do
- Build and maintain strong, trusted relationships with our dealer partners by understanding their needs and supporting their success.
- Communicate primarily by phone and email to answer questions, resolve issues, and provide accurate information on quotes, ship dates, and product details.
- Handle all interactions with clarity, honesty, and respect—strengthening trust with every conversation.
- Accurately process orders, quotes, and customer requests, ensuring all details are complete and precise.
- Apply strong math and problem-solving skills to support customers and resolve discrepancies efficiently.
- Visualize the final product based on written information or customer descriptions to ensure expectations are aligned and met.
- Use Microsoft Office and internal systems effectively, while quickly learning new tools to support efficient workflows.
What We’re Looking For
- A genuine interest in people—customers, the team, and the business.
- A customer-first mindset with a focus on discovering and meeting customer needs.
- Clear, professional communication skills built on trust and respect.
- Strong math skills and a logical, analytical approach to problem-solving.
- Exceptional attention to detail and a high standard for accuracy.
- The ability to visualize and understand customer needs based on descriptions or instructions.
- Comfort with technology, including Microsoft Office, and the ability to learn new systems quickly.
Why Decor? At Decor Cabinets, we believe great products start with great people. We’re a values-driven organization that puts relationships, integrity, and craftsmanship at the center of everything we do. You’ll be supported by a collaborative team, clear processes, and a culture that values doing the right thing—for our customers and for each other.
Application Deadline: February 13, 2025.
Accessibility accommodations are available upon requests.
About Decor Cabinets Ltd
Like most businesses, Decor Cabinets was born from an idea. Established back in 1977 in the small town of Portage la Prairie, Manitoba, our idea was to create cabinets that customers would enjoy and be able to create a lifetime of warm family memories against a backdrop of cabinetry that reflects their values and lifestyle.
Decor operates two modern production facilities and a showroom with the latest innovations in cabinetry based in Morden and its expanding dealer network is spreading throughout Canada and the USA. Modern facilities, quality materials, excellent equipment, and comprehensive employee training have created a highly-skilled workforce that is able to produce a superior product.
We believe our success lies in developing and maintaining good relationships - with our customers, our dealers, our staff, our suppliers and our local and global community. Decor is dedicated to support various organizations that give help to the needy, lend a hand to those in trouble, and teach values that remind us to show compassion to our neighbor. That is just a part of what makes Decor undeniably different.