Clinical Director of Counselling Services
Top Benefits
About the role
EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.
EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.
Learn more at ehncanada.com
Be part of the work that’s changing lives.
Position Overview:
Reporting to the Executive Director, the Clinical Director is responsible for leading the day-to-day clinical programing in the facility. The position promotes collaborative teamwork, patient satisfaction, professional and clinical skill development of staff, innovative thinking, constructive debate and greater autonomy in decision making.
The role will work closely with and provide leadership to a team of clinicians to ensure excellence in our clinical pathways through the design, implementation and monitoring of clinical best practise and a focus on quality improvement and patient outcomes. The role will lead critical projects focusing on client care and experience.
The preferred candidate has proven and effective leadership skills including crisis management and de-escalation, a commitment to high quality work, patient safety, and best possible outcomes all while demonstrating a strong focus on patient outcomes
Key Responsibilities:
- Reviewing patient records to ensure compliance with federal and provincial regulations regarding patient privacy laws
- Developing strategies to improve operational efficiency and effectiveness of healthcare facilities
- Escalates issues to the Leader on-call or Senior Leader on-call where appropriate
- Participate in after hours on-call coverage on a rotating basis.
- Ensures follow-up and communication with Manager/Directors on any relevant issues
- Evaluating staff performance and identifying areas of improvement or concern
- Ensuring that all regulatory standards are met regarding patient care, safety standards, infection control, etc.
- Reviewing staffing budgets and recommending changes to management
- Assist in the identification of developing new markets. Meet with community partners, conduct training sessions, speak at conferences, etc.
- Overseeing the hiring and training of new staff members and ensuring their performance is compliant with company policies
- Act as liaison with Admission and Clinical teams to maintain effective communication, so that client treatment, clinical intervention and hospital goals are achieved
- Responsible for overseeing daily operations and manpower planning, including rostering for programs based on moving census
- Handle patient and client relations, complaints, and related matters
- Oversee work processes, policies, directives, and SOPs and deliver high standards of efficiency, service, and quality across all business units
- Conduct reviews, quality control and drive/lead improvements and enhancements
- Recruitment, onboarding, training, mentoring and evaluation of staff
- Budgeting, planning, submission of business proposals, performance management and risk management
- Project management and execution
- Audits, compliance, licensing, legal and regulatory
- Administrative duties such as, setting staff schedules, updating, and maintaining patient records, and being an information resource for patients and healthcare workers
- Managing the healthcare facility’s policies and procedures, ensuring that clinical best practices are followed, and resolving cases where the clinical program is out of compliance
- Developing departmental goals and objectives for workers to improve the patient experience and outcomes
- Recruiting, training, and supervising healthcare workers
- Other duties as assigned
Qualifications:
- A member of a College of Regulated Health Professionals and an experienced clinician with an advanced clinical degree including a Ph.D., or MSW.
- Demonstrated expertise in multi-stakeholder collaborations to provide excellent client care.
- Five years of trauma informed mental health and addictions experience required.
- Five years progressive management/leadership experience required
- Demonstrated strategic leadership, team building and mentorship skills in a complex environment
- Demonstrated superior analytical, negotiation and conflict resolution skills
- Excellent communication, consulting, decision making and problem-solving skills
- Demonstrated commitment to learning and continuous quality improvement.
- Able to adapt, prioritize, exercise initiative, manage pressure, multitask and work independently
- Flexible and able to attend to matters beyond normal office hours
Employee Benefits and Perks:
- Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
- 24/7 Employee Assistance Program through GreenShield Health
- Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
- Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
- Access to in-house fitness facilities or discounted gym memberships
- Exclusive discounts through Perkopolis on entertainment, insurance, and more
- Opportunities for personal and professional growth through our Education Support Assistance program
- Supportive relocation opportunities due to our nationwide presence
- Defined Benefit pension plan with up to a 4% employer contribution
- Maternity and parental leave top-up
- Discounts available at Kids & Co. Daycare.
Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
#INDCN
About Edgewood Health Network
EHN Canada is the nation’s largest network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential and compassionate care to patients wherever they are.
We pride ourselves on providing both excellent and accessible care to all Canadians. Together, our work has not only changed lives but has also helped shape policies and attitudes across Canada.
Our founder and CEO/Chairman, Joe Manget, has formed the organization over a decade ago as a part of his personal passion – a belief that recovery is possible and the mission to help more Canadians get healthier and transform healthcare in the country.
Clinical Director of Counselling Services
Top Benefits
About the role
EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.
EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.
Learn more at ehncanada.com
Be part of the work that’s changing lives.
Position Overview:
Reporting to the Executive Director, the Clinical Director is responsible for leading the day-to-day clinical programing in the facility. The position promotes collaborative teamwork, patient satisfaction, professional and clinical skill development of staff, innovative thinking, constructive debate and greater autonomy in decision making.
The role will work closely with and provide leadership to a team of clinicians to ensure excellence in our clinical pathways through the design, implementation and monitoring of clinical best practise and a focus on quality improvement and patient outcomes. The role will lead critical projects focusing on client care and experience.
The preferred candidate has proven and effective leadership skills including crisis management and de-escalation, a commitment to high quality work, patient safety, and best possible outcomes all while demonstrating a strong focus on patient outcomes
Key Responsibilities:
- Reviewing patient records to ensure compliance with federal and provincial regulations regarding patient privacy laws
- Developing strategies to improve operational efficiency and effectiveness of healthcare facilities
- Escalates issues to the Leader on-call or Senior Leader on-call where appropriate
- Participate in after hours on-call coverage on a rotating basis.
- Ensures follow-up and communication with Manager/Directors on any relevant issues
- Evaluating staff performance and identifying areas of improvement or concern
- Ensuring that all regulatory standards are met regarding patient care, safety standards, infection control, etc.
- Reviewing staffing budgets and recommending changes to management
- Assist in the identification of developing new markets. Meet with community partners, conduct training sessions, speak at conferences, etc.
- Overseeing the hiring and training of new staff members and ensuring their performance is compliant with company policies
- Act as liaison with Admission and Clinical teams to maintain effective communication, so that client treatment, clinical intervention and hospital goals are achieved
- Responsible for overseeing daily operations and manpower planning, including rostering for programs based on moving census
- Handle patient and client relations, complaints, and related matters
- Oversee work processes, policies, directives, and SOPs and deliver high standards of efficiency, service, and quality across all business units
- Conduct reviews, quality control and drive/lead improvements and enhancements
- Recruitment, onboarding, training, mentoring and evaluation of staff
- Budgeting, planning, submission of business proposals, performance management and risk management
- Project management and execution
- Audits, compliance, licensing, legal and regulatory
- Administrative duties such as, setting staff schedules, updating, and maintaining patient records, and being an information resource for patients and healthcare workers
- Managing the healthcare facility’s policies and procedures, ensuring that clinical best practices are followed, and resolving cases where the clinical program is out of compliance
- Developing departmental goals and objectives for workers to improve the patient experience and outcomes
- Recruiting, training, and supervising healthcare workers
- Other duties as assigned
Qualifications:
- A member of a College of Regulated Health Professionals and an experienced clinician with an advanced clinical degree including a Ph.D., or MSW.
- Demonstrated expertise in multi-stakeholder collaborations to provide excellent client care.
- Five years of trauma informed mental health and addictions experience required.
- Five years progressive management/leadership experience required
- Demonstrated strategic leadership, team building and mentorship skills in a complex environment
- Demonstrated superior analytical, negotiation and conflict resolution skills
- Excellent communication, consulting, decision making and problem-solving skills
- Demonstrated commitment to learning and continuous quality improvement.
- Able to adapt, prioritize, exercise initiative, manage pressure, multitask and work independently
- Flexible and able to attend to matters beyond normal office hours
Employee Benefits and Perks:
- Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
- 24/7 Employee Assistance Program through GreenShield Health
- Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
- Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
- Access to in-house fitness facilities or discounted gym memberships
- Exclusive discounts through Perkopolis on entertainment, insurance, and more
- Opportunities for personal and professional growth through our Education Support Assistance program
- Supportive relocation opportunities due to our nationwide presence
- Defined Benefit pension plan with up to a 4% employer contribution
- Maternity and parental leave top-up
- Discounts available at Kids & Co. Daycare.
Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
#INDCN
About Edgewood Health Network
EHN Canada is the nation’s largest network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential and compassionate care to patients wherever they are.
We pride ourselves on providing both excellent and accessible care to all Canadians. Together, our work has not only changed lives but has also helped shape policies and attitudes across Canada.
Our founder and CEO/Chairman, Joe Manget, has formed the organization over a decade ago as a part of his personal passion – a belief that recovery is possible and the mission to help more Canadians get healthier and transform healthcare in the country.