Top Benefits
About the role
ARAG Legal Solutions Inc. (Canada)about 20 hours ago
Toronto, Ontario
Mid Level
full_time
Top Benefits
Competitive base salary with annual bonus
Employer‑paid benefits: RSP matching, fitness credit
Paid vacation and personal days
About the role
Please note the location of this position must be based in the Greater Toronto Area. Bilingual Customer Service Representative The ARAG Group, a global leader in legal expense insurance operating in 20 countries offers an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.
As part of our strategy to expand and strengthen our presence across Canada, we are looking for six Bilingual Customer Service Representatives in Toronto.
Reporting to the Contact Centre Manager, the Bilingual Customer Service Representative will serve as the first point of contact for customers. This role will handle inbound and outbound calls related to policy inquiries and information, claims assistance, and general support. This role will not be handling sales.
Please note due to the nature of the position this role will need to be onsite five days a week for the initial mandatory five-week paid training and three-month probation period, with the possibility of a transition to a hybrid schedule afterwards. Schedule: Applicants must be available Monday to Friday, 8:00 AM – 8:00 PM EST, and will be offered the following shift options: 8:00 AM – 4:00 PM and 12:00 PM – 8:00 PM. What Will You Do?
- Respond to customer queries regarding insurance policies, coverage, and claims promptly and professionally.
- Make outbound calls for follow-ups, policy renewals, or to provide additional information.
- Document all interactions in our CRM system with precision and clarity.
- Provide clear and accurate information in compliance with company policies and industry regulations.
- Handle complaints and difficult situations calmly and efficiently, escalating complex issues when appropriate.
- Work closely with internal teams (underwriting, claims, etc.) to resolve customer issues.
- Meet performance metrics including call handling time, customer satisfaction, and first-call resolution.
- Respond to inbound customer calls in a timely and professional manner.
About You
- Bilingual in both English and French is required (written and verbal).
- High school diploma or equivalent; post-secondary education is an asset.
- 2 years of previous experience in a call centre or customer service role, preferably within the insurance or financial services industry.
- Strong verbal communication and active listening skills.
- Ability to work efficiently in a fast-paced environment.
- Comfortable with using computer systems and customer management software.
- Professional, courteous, and empathetic approach to customer interactions.
We Offer
- Competitive Base Salary including annual bonus plan
- Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
- Paid Vacation Days and Personal Days
For more information about ARAG Canada please visit: www.arag.ca/en/
We are an Equal Opportunity Employer
ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment) as outlined by the Ontario Human Rights Code.
ARAG Legal Solutions Inc., is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Director if you require disability-related accommodation.
About ARAG Legal Solutions Inc. (Canada)
Insurance
51-200
ARAG Legal Solutions Inc. (ARAG) is the Canadian market leader and managing general agent specializing exclusively in Legal Expense Insurance (LEI). Working with broker, insurer and mutual partners, we create access to justice solutions for Canadian families, small business owners and residential landlords. Our policies are underwritten by HDI Global Specialty SE.
Legal issues touch every aspect of your clients' lives, businesses, families, and careers and the impact of legal action is almost always underestimated. Whether they are the plaintiff or the defendant, legal action can impact their ability to pay bills and protect their rights and reputation.
LEI is an important risk management tool that brokers, insurers and mutuals should add to the coverage they offer to clients. An ARAG policy provides unlimited access to a Legal Helpline and other Legal Assistance services. These services combined with legal insurance that covers an assigned lawyer's legal costs, will ensure your clients' legal risks are well managed.
ARAG Legal Solutions Inc. is part of the ARAG Group, the largest family-owned enterprise in the German insurance industry. Active in 19 countries, including the USA and Australia, ARAG holds the global market leading position as provider of legal insurance and legal services in numerous markets. With more than 4,400 employees, ARAG generates revenue and premium income totalling 1.9 billion EUR.
Visit us at www.arag.ca to find out how ARAG can help your clients. ARAG taking the risk out of legal expense.
About ARAG Group
When ARAG UK was founded in 2006, the vision was simple yet revolutionary:
'Every individual should be able to assert his or her rights, not just those who can afford it.'
We are now an innovative and highly successful organisation working in partnership with brokers, insurers and solicitors. We provide an extensive range of Before-the-Event and After-the-Event legal insurance products and services, as well as a portfolio of emergency assistance policies. Our highly experienced team, shared values and robust product innovation programme has enabled us to grow consistently year on year. Today, the ARAG brand is recognised in our markets as a symbol of quality and trust, and we are looking to the next chapter in the ARAG story.
Top Benefits
About the role
ARAG Legal Solutions Inc. (Canada)about 20 hours ago
Toronto, Ontario
Mid Level
full_time
Top Benefits
Competitive base salary with annual bonus
Employer‑paid benefits: RSP matching, fitness credit
Paid vacation and personal days
About the role
Please note the location of this position must be based in the Greater Toronto Area. Bilingual Customer Service Representative The ARAG Group, a global leader in legal expense insurance operating in 20 countries offers an innovative and comprehensive range of legal expense products and services for brokers, underwriting agents and insurers across Canada.
As part of our strategy to expand and strengthen our presence across Canada, we are looking for six Bilingual Customer Service Representatives in Toronto.
Reporting to the Contact Centre Manager, the Bilingual Customer Service Representative will serve as the first point of contact for customers. This role will handle inbound and outbound calls related to policy inquiries and information, claims assistance, and general support. This role will not be handling sales.
Please note due to the nature of the position this role will need to be onsite five days a week for the initial mandatory five-week paid training and three-month probation period, with the possibility of a transition to a hybrid schedule afterwards. Schedule: Applicants must be available Monday to Friday, 8:00 AM – 8:00 PM EST, and will be offered the following shift options: 8:00 AM – 4:00 PM and 12:00 PM – 8:00 PM. What Will You Do?
- Respond to customer queries regarding insurance policies, coverage, and claims promptly and professionally.
- Make outbound calls for follow-ups, policy renewals, or to provide additional information.
- Document all interactions in our CRM system with precision and clarity.
- Provide clear and accurate information in compliance with company policies and industry regulations.
- Handle complaints and difficult situations calmly and efficiently, escalating complex issues when appropriate.
- Work closely with internal teams (underwriting, claims, etc.) to resolve customer issues.
- Meet performance metrics including call handling time, customer satisfaction, and first-call resolution.
- Respond to inbound customer calls in a timely and professional manner.
About You
- Bilingual in both English and French is required (written and verbal).
- High school diploma or equivalent; post-secondary education is an asset.
- 2 years of previous experience in a call centre or customer service role, preferably within the insurance or financial services industry.
- Strong verbal communication and active listening skills.
- Ability to work efficiently in a fast-paced environment.
- Comfortable with using computer systems and customer management software.
- Professional, courteous, and empathetic approach to customer interactions.
We Offer
- Competitive Base Salary including annual bonus plan
- Generous Employer Paid Benefits Plan, including RSP matching & Fitness Credit
- Paid Vacation Days and Personal Days
For more information about ARAG Canada please visit: www.arag.ca/en/
We are an Equal Opportunity Employer
ARAG Legal Solutions Inc., are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, receipt of public assistance (in housing) and record of offences (in employment) as outlined by the Ontario Human Rights Code.
ARAG Legal Solutions Inc., is committed to providing employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any assessments and selection materials or processes used during the recruitment process will be available in an accessible format to applicants with disabilities, upon request. If contacted for an interview, please advise the Human Resources Director if you require disability-related accommodation.
About ARAG Legal Solutions Inc. (Canada)
Insurance
51-200
ARAG Legal Solutions Inc. (ARAG) is the Canadian market leader and managing general agent specializing exclusively in Legal Expense Insurance (LEI). Working with broker, insurer and mutual partners, we create access to justice solutions for Canadian families, small business owners and residential landlords. Our policies are underwritten by HDI Global Specialty SE.
Legal issues touch every aspect of your clients' lives, businesses, families, and careers and the impact of legal action is almost always underestimated. Whether they are the plaintiff or the defendant, legal action can impact their ability to pay bills and protect their rights and reputation.
LEI is an important risk management tool that brokers, insurers and mutuals should add to the coverage they offer to clients. An ARAG policy provides unlimited access to a Legal Helpline and other Legal Assistance services. These services combined with legal insurance that covers an assigned lawyer's legal costs, will ensure your clients' legal risks are well managed.
ARAG Legal Solutions Inc. is part of the ARAG Group, the largest family-owned enterprise in the German insurance industry. Active in 19 countries, including the USA and Australia, ARAG holds the global market leading position as provider of legal insurance and legal services in numerous markets. With more than 4,400 employees, ARAG generates revenue and premium income totalling 1.9 billion EUR.
Visit us at www.arag.ca to find out how ARAG can help your clients. ARAG taking the risk out of legal expense.
About ARAG Group
When ARAG UK was founded in 2006, the vision was simple yet revolutionary:
'Every individual should be able to assert his or her rights, not just those who can afford it.'
We are now an innovative and highly successful organisation working in partnership with brokers, insurers and solicitors. We provide an extensive range of Before-the-Event and After-the-Event legal insurance products and services, as well as a portfolio of emergency assistance policies. Our highly experienced team, shared values and robust product innovation programme has enabled us to grow consistently year on year. Today, the ARAG brand is recognised in our markets as a symbol of quality and trust, and we are looking to the next chapter in the ARAG story.