Senior Risk Investigator
Remote
San Francisco Bay Area, New York
$85,500 - $118,800/yearly
Senior Level
Top Benefits
Health, dental, and vision coverage
12+ weeks paid parental leave
Unlimited vacation with minimum
About the role
Who you are
- Have 3 - 5 years of experience related to KYC, Risk Investigations, AML, or Sanctions
- Have 2+ years of experience building programs or processes
- Have a strong understanding of Financial Services (or any other highly regulated) environments
- Have experience in managing customer-facing queues to support excessive caseloads and/or handle customer escalations as required
- Have experience with KYC Verification Software (such as Alloy, MidDesk, Socure, etc)
- Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
- Be accountable for accuracy of information gathered while maintaining quality control standards
- Love problem solving and making teams, products, and processes more efficient
- Be curious about the US banking system, startups, and ecommerce companies
What the job involves
- We are seeking a detail-oriented Senior Risk Investigator, ODD to join our team. In this role, you will be responsible for overseeing Business Process Outsourcing (BPO) activities, ensuring adherence to established procedures and standards
- You will work to enhance existing queues to be BPO ready and develop new KYC/EDD controls to support new product launches, such as personal banking* services
- Additionally, you will collaborate with cross-functional teams to improve Mercury's KYC program by implementing automation, customer risk ratings, and 3rd party verification software while minimizing customer friction
- You will report directly to the ODD Manager and will be supported by a highly functional Risk team
- Partner cross-functionally with Compliance, Legal, Product, Risk Strategy and additional groups to enhance Mercury’s ongoing due diligence program and drive efficiency using data and technology
- Contribute to the development of Quality Control (QC) and Quality Assurance (QA) processes for existing and new controls
- Draft and refine desktop procedures for various KYC/EDD controls
- Assist in the creation of metric dashboards to monitor control performance and remediation status
- Assist in KYC Refresh of current Client population as needed to ensure their information remains up to date
- Conduct KYC/EDD reviews of new and existing clients
- Handle to Respond for Information (RFI) requests from wire partners on organizations and transactions
- Minimize Mercury’s sanctions exposure and reputational risk through the review and adjudication of sanctions, PEP, and Adverse Media alerts
- Identify opportunities to reduce unnecessary volumes through false positive rule proposals
Benefits
- Health, dental, & vision
- 12+ weeks of paid parental leave
- $600 USD custom WFH equipment setup
- Unlimited vacation policy (with a mandatory minimum)
- Retirement matching up to 4% of base salary (401k/RRSP)
- Paid 6-week sabbatical after the 5-year mark
- Annual $1K USD learning & development budget
- Unlimited book budget
- Weekly $100 USD food budget
- Monthly $100 USD wellness budget
- Monthly $50 USD cellphone reimbursement
- Pet-friendly offices with free tea & lunch
About Mercury
Financial Services
501-1000
Mercury is the fintech ambitious companies use for banking* and all their financial workflows. With a powerful bank account at the center of their operations, companies can make better financial decisions and ensure that every dollar spent aligns with company priorities. That's why over 200K startups choose Mercury to confidently run all their financial operations with the precision, control, and focus they need to operate at their best. To learn more, visit Mercury.com.
*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.
Senior Risk Investigator
Remote
San Francisco Bay Area, New York
$85,500 - $118,800/yearly
Senior Level
Top Benefits
Health, dental, and vision coverage
12+ weeks paid parental leave
Unlimited vacation with minimum
About the role
Who you are
- Have 3 - 5 years of experience related to KYC, Risk Investigations, AML, or Sanctions
- Have 2+ years of experience building programs or processes
- Have a strong understanding of Financial Services (or any other highly regulated) environments
- Have experience in managing customer-facing queues to support excessive caseloads and/or handle customer escalations as required
- Have experience with KYC Verification Software (such as Alloy, MidDesk, Socure, etc)
- Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
- Be accountable for accuracy of information gathered while maintaining quality control standards
- Love problem solving and making teams, products, and processes more efficient
- Be curious about the US banking system, startups, and ecommerce companies
What the job involves
- We are seeking a detail-oriented Senior Risk Investigator, ODD to join our team. In this role, you will be responsible for overseeing Business Process Outsourcing (BPO) activities, ensuring adherence to established procedures and standards
- You will work to enhance existing queues to be BPO ready and develop new KYC/EDD controls to support new product launches, such as personal banking* services
- Additionally, you will collaborate with cross-functional teams to improve Mercury's KYC program by implementing automation, customer risk ratings, and 3rd party verification software while minimizing customer friction
- You will report directly to the ODD Manager and will be supported by a highly functional Risk team
- Partner cross-functionally with Compliance, Legal, Product, Risk Strategy and additional groups to enhance Mercury’s ongoing due diligence program and drive efficiency using data and technology
- Contribute to the development of Quality Control (QC) and Quality Assurance (QA) processes for existing and new controls
- Draft and refine desktop procedures for various KYC/EDD controls
- Assist in the creation of metric dashboards to monitor control performance and remediation status
- Assist in KYC Refresh of current Client population as needed to ensure their information remains up to date
- Conduct KYC/EDD reviews of new and existing clients
- Handle to Respond for Information (RFI) requests from wire partners on organizations and transactions
- Minimize Mercury’s sanctions exposure and reputational risk through the review and adjudication of sanctions, PEP, and Adverse Media alerts
- Identify opportunities to reduce unnecessary volumes through false positive rule proposals
Benefits
- Health, dental, & vision
- 12+ weeks of paid parental leave
- $600 USD custom WFH equipment setup
- Unlimited vacation policy (with a mandatory minimum)
- Retirement matching up to 4% of base salary (401k/RRSP)
- Paid 6-week sabbatical after the 5-year mark
- Annual $1K USD learning & development budget
- Unlimited book budget
- Weekly $100 USD food budget
- Monthly $100 USD wellness budget
- Monthly $50 USD cellphone reimbursement
- Pet-friendly offices with free tea & lunch
About Mercury
Financial Services
501-1000
Mercury is the fintech ambitious companies use for banking* and all their financial workflows. With a powerful bank account at the center of their operations, companies can make better financial decisions and ensure that every dollar spent aligns with company priorities. That's why over 200K startups choose Mercury to confidently run all their financial operations with the precision, control, and focus they need to operate at their best. To learn more, visit Mercury.com.
*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.