Customer Success Manager | E-comm/Retail Media Agency | Hybrid in Toronto | 70-80k + Bonus + Benefits
About the role
The Company
My client, a leading eCommerce and retail media agency, is seeking a Customer Success Manager to join its growing team. This performance-driven organization helps consumer brands accelerate growth across Amazon marketplaces throughout North America through a combination of retail expertise, strategic consulting, and advanced advertising solutions. Known for its collaborative culture and data-driven approach, the agency partners with well-known brands to deliver measurable results while fostering a culture of innovation, accountability, and continuous learning.
The Role
This is an exciting opportunity for a Customer Success Manager to support a portfolio of consumer brands, including one large strategic account. This position plays a critical role in driving client retention, identifying growth opportunities, and serving as a trusted advisor on Amazon advertising and retail performance. This role will combine strategic thinking with exceptional relationship management and execution skills to help brands achieve their business objectives.
Responsibilities:
Manage and grow a portfolio anchored by a large strategic account. Develop account plans, success metrics, and growth roadmaps. Lead business reviews, presenting insights and actionable recommendations. Identify expansion opportunities and drive account retention. Connect advertising performance with retail health, inventory, content, and competitive trends. Facilitate client meetings with clear agendas, action items, and follow-through. Maintain project timelines and ensure accountability across deliverables. Provide strategic guidance on Amazon Sponsored Ads, DSP, and retail programs. Translate platform updates into practical recommendations. Deliver client-facing training sessions and educational presentations. Mentor team members and contribute to onboarding and best-practice development. Support continuous improvement initiatives across the organization.
Requirements: 5+ years of account management or customer success experience. Strong expertise with Amazon Sponsored Ads, DSP, and retail programs. Experience working within an agency, eCommerce, retail media, or similar environment. Proven ability to manage strategic accounts and build long-term relationships. Strong analytical skills with the ability to interpret data and communicate insights. Excellent presentation, communication, and stakeholder management abilities. Experience using project management platforms and reporting tools. Familiarity with Amazon tools such as Helium10, Keepa, or similar platforms is considered an asset. Ability to travel within North America as required
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Not the right fit? Search for Customer Success Manager jobs in North York, Ontario, Canada
About White Bay
"Recruitment as a Service (RaaS)", Executive Search and Contingency Recruitment. However you choose to partner with us, we have got you covered.
Proud to be rated at 5 Stars upon Trustpilot and to be the holder of "Most Trusted Agency" awarded by Talentvine.
Recruiters with relevant industry experience understanding your needs and delivering a service that will make you smile.
All of our recruiters have worked in the same space for which they recruit.
For example, A Developer that recruits Developers, a Systems Engineer that recruits for Systems Engineers a BA that recruits for BA's and so on......
By choosing White Bay as your recruitment partner, you will not only save time and costs but be choosing a better candidate experience for your applicants, safe in the knowledge that an industry expert is representing your brand.
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Customer Success Manager | E-comm/Retail Media Agency | Hybrid in Toronto | 70-80k + Bonus + Benefits
About the role
The Company
My client, a leading eCommerce and retail media agency, is seeking a Customer Success Manager to join its growing team. This performance-driven organization helps consumer brands accelerate growth across Amazon marketplaces throughout North America through a combination of retail expertise, strategic consulting, and advanced advertising solutions. Known for its collaborative culture and data-driven approach, the agency partners with well-known brands to deliver measurable results while fostering a culture of innovation, accountability, and continuous learning.
The Role
This is an exciting opportunity for a Customer Success Manager to support a portfolio of consumer brands, including one large strategic account. This position plays a critical role in driving client retention, identifying growth opportunities, and serving as a trusted advisor on Amazon advertising and retail performance. This role will combine strategic thinking with exceptional relationship management and execution skills to help brands achieve their business objectives.
Responsibilities:
Manage and grow a portfolio anchored by a large strategic account. Develop account plans, success metrics, and growth roadmaps. Lead business reviews, presenting insights and actionable recommendations. Identify expansion opportunities and drive account retention. Connect advertising performance with retail health, inventory, content, and competitive trends. Facilitate client meetings with clear agendas, action items, and follow-through. Maintain project timelines and ensure accountability across deliverables. Provide strategic guidance on Amazon Sponsored Ads, DSP, and retail programs. Translate platform updates into practical recommendations. Deliver client-facing training sessions and educational presentations. Mentor team members and contribute to onboarding and best-practice development. Support continuous improvement initiatives across the organization.
Requirements: 5+ years of account management or customer success experience. Strong expertise with Amazon Sponsored Ads, DSP, and retail programs. Experience working within an agency, eCommerce, retail media, or similar environment. Proven ability to manage strategic accounts and build long-term relationships. Strong analytical skills with the ability to interpret data and communicate insights. Excellent presentation, communication, and stakeholder management abilities. Experience using project management platforms and reporting tools. Familiarity with Amazon tools such as Helium10, Keepa, or similar platforms is considered an asset. Ability to travel within North America as required
#welcometowhitebay #sineadbuckley
Not the right fit? Search for Customer Success Manager jobs in North York, Ontario, Canada
About White Bay
"Recruitment as a Service (RaaS)", Executive Search and Contingency Recruitment. However you choose to partner with us, we have got you covered.
Proud to be rated at 5 Stars upon Trustpilot and to be the holder of "Most Trusted Agency" awarded by Talentvine.
Recruiters with relevant industry experience understanding your needs and delivering a service that will make you smile.
All of our recruiters have worked in the same space for which they recruit.
For example, A Developer that recruits Developers, a Systems Engineer that recruits for Systems Engineers a BA that recruits for BA's and so on......
By choosing White Bay as your recruitment partner, you will not only save time and costs but be choosing a better candidate experience for your applicants, safe in the knowledge that an industry expert is representing your brand.