Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Alberta Blue Cross® is seeking a senior OCM practitioner to lead and support a team of OCM change managers in the development and execution of Organizational Change Management strategic plans for transformational projects and initiatives.

Learning & Organizational Development is a fast paced and dynamic environment supporting Alberta Blue Cross® team members through training, learning strategies and change management. Relationship building, teamwork, collaboration and a customer-centric mindset are critical for success in this role.

As the Team Manager OCM, you are a people-focused leader that values and elevates your team’s capabilities and contributions to organizational success. You will support and strengthen the team’s OCM competency and ensure high-quality strategic change management plans and deliverables that are informed by Prosci® and the ACMP® Standard and align with the organization’s transformational objectives. The Team Manager will monitor the execution of change management plans and ensure consistency, effectiveness and measurable adoption outcomes. You will collaborate with change sponsors and key participants to determine appropriate OCM resourcing. The role may include developing and executing change management plans, including communications and training deliverables as well as providing oversite and support to members of your team.

In return you will be surrounded by a supportive and passionate team and people-oriented leaders who will be dedicated to your success.

WHAT YOU WILL DO:

• Be a strong, values-based leader who is committed to creating an open work environment where team members feel supported, equipped and trusted.
• Provide coaching, mentoring and development opportunities to strengthen OCM competencies among team members. Ensure continuous learning through feedback, learning opportunities and promotion of OCM best practices.
• Work with the Manager, Organizational Change Management to further develop OCM practice standards for the centralized OCM team.
• Monitor and oversee change initiatives and projects assigned to team members, ensuring alignment with business objectives.
• Assess the scope of change for requests and determine the change management resources required to deliver effective change management.
• Conduct change impact analyses, participant assessments and evaluations of organizational readiness and change capacity to provide strategic advice to sponsors and project leaders on people-related change risks.
• Estimate OCM and business team member effort and advise leaders on the resources required to deliver expected change outcomes.
• Develop or guide the development of strategic change management plans—often spanning multiple projects or workstreams—based on guidance and direction from executive sponsors and senior leaders, ensuring alignment with the organization’s vision and enterprise-wide change strategy.
• Monitor OCM team members’ work to ensure quality and consistent application of change management methodologies.
• Collaborate closely with other leaders within the department and across the organization in training, Information Technology, the Enterprise Project Management Office and Communications.
• Support leaders through changes that affect their team members, providing information, tools and resources to increase their change leadership competency.
• Develop change capability resources and learning materials for the organization.
• Define success metrics and evaluation criteria to measure and monitor the effectiveness of change initiatives, identify improvement areas and implement corrective actions as needed.
• Generate reports and insights to demonstrate the value of change management efforts and support informed decision-making.
• Monitor risks, interdependencies and change saturation across the organization to optimize change success.

WHAT YOU WILL HAVE:

• Post-secondary education in a preferred field such as Business, Communications, Organizational Development, Psychology or Behavioural Science, Adult Education or Human Resources.
• 8-10 years in an Organizational Change Management position with progressive experience leading large-scale complex organizational and technology change initiatives.
• 3-5 years’ experience leading professional teams.
• CCMP® certification (completed or in progress).
• Prosci® certification.
• Acute business acumen and understanding of systems implementations, organizational issues and the challenges presented by change.
• Ability to establish and maintain strong relationships.
• Exceptional written and verbal communication and facilitation skills, with the ability to collaborate, influence and build alignment across all levels of the organization.
• Strategic thinking and strong organizational skills to effectively plan and execute change initiatives.
• Comfort with ambiguity and shifting priorities; able to adapt with flexibility and resilience.
• Strong analytical and problem-solving skills to identify root causes, prioritize effectively and manage multiple demands.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our team members by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, apply online at careers.ab.bluecross.ca