Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

Reporting to the Director, Business Tech Evolution, the Senior Manager, Cross-Channel Solutions plays a critical role in defining and governing reusable backend capabilities across all Rogers Business digital and agent-facing channels. This role is designed to drive strategic alignment, streamline operations, and enable scalable delivery across platforms through a “build once, serve many” approach.

What you’ll do:

• Define and maintain a comprehensive capability matrix across all Rogers Business applications.
• Own and evolve the cross-channel capability roadmap, ensuring alignment with enterprise architecture.
• Lead cross-functional design sessions and solution reviews to ensure consistency and eliminate duplication.
• Champion a “build once, serve many” approach to backend services, consolidating tooling and streamlining operations.
• Collaborate with middleware, delivery, and product teams to drive API and service reuse.
• Develop and maintain solution architecture documentation (e.g., system context, data flow, sequence, and security diagrams).
• Ensure solutions meet critical non-functional requirements (performance, scalability, security).
• Guide vendor teams and manage risks to ensure smooth execution of delivery plans.
• Track and report on architectural initiatives and blockers, maintaining high-quality technical outcomes.

Key Interfaces:

• Enterprise and Solution Architects
• Senior Manager, Middleware
• Senior Manager, Delivery
• Digital Product Owners and Business Units

Success Metrics :

• % of features delivered using shared backend services
• Reduction in duplicate services or platforms
• Time saved in development through reuse
• Stakeholder satisfaction with capability clarity

What you bring:

• Bachelor’s degree in Computer Science or Engineering (required)
• 10+ years of technology experience in a large enterprise IT or Engineering department
• Strong understanding of microservices architecture and cloud-native solutions
• Familiarity with architecture frameworks such as TM Forum Frameworx (Open API, TAM, eTOM, SID)
• Experience in telecommunications preferred
• Strong decision-making, consensus-building, and conflict resolution skills
• Continuous improvement mindset and strong analytical/problem-solving abilities
• Excellent communication, presentation, and interpersonal skills
• Demonstrated interest in learning and professional development

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 327939

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology