About the role
Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our Yorkdale Boutique.
Role: We are seeking an exceptional Senior Client Advisor with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a luxury brand.
Role: Senior Client Advisor strives to achieve individual and team results and, at times responsible for acting as the Manager on Duty (MOD). The SCA coaches and guides the sales team, sharing skills and knowledge while also ensuring the store operations are being executed to brand standard, including floor coverage.
Mission:
- Engage with clients and ensure the Dolce & Gabbana Sales and Service standards are embodied consistently
- Drive and exceed both individual and store sales objectives including KPIs such as Consignment, Appointments, Repurchase Rate, UPT, conversion, and data collection/enrichment by ensuring the highest level of customer service and quality of sales
- Contribute to enhancing team performance as a guide and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
- Capture quality client information to understand and meet clients’ needs to build relationships and personalize future client development opportunities
- Build and develop long-lasting client relationships using the company’s clienteling program and initiatives
- Drives business through active client outreach and appointment selling
- Attract new clients by acting as a Brand Ambassador through networking within the community
- Professionally interacts with all levels of Management and Corporate representatives
- Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition, and product features
- Supervise the sales floor, acting as MOD when required
- Responsible for opening and closing procedures while also holding store keys, as required
- Support and maintain company visual merchandise presentation standards
- Support in inventory preparation and execution
- Work with all store teams to maintain a professional and productive work environment
- Additional responsibilities as assigned
PROFILE::
- 3-5 Years of previous experience in sales roles, in Luxury Retail Companies
- Proven excellent client service skills and commercial mindset
- Previous experience in training and coaching people both in professional and non-professional contexts
- Ability to drive results through others
- Proficient computer knowledge (MS Word, Excel, and Outlook)
- Ability to communicate and analyze business needs/trends with senior leadership
- Ability to work in a fast-moving and dynamic environment
- High flexibility and ability to adapt to different customers
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays
Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Location: USA –YORKDALE – CA
About DOLCE&GABBANA
Milan, 1984: a plaque outside a small office shows the surnames Dolce&Gabbana, almost as if it were a professional studio. Domenico Dolce and Stefano Gabbana, with only two million lire in their pockets, thus began to write the history of the brand that they would have founded shortly after, in 1985, giving life to an all-Italian dream made up of craftsmanship, tailoring tradition, Mediterranean culture, innovation instinct and a pinch of irony. The first clothing collections would follow over time with a wide and varied offer, an expression of dedication, study and research: a virtuous path that culminates in 2012 with the dream of high fashion.
Behind every Dolce&Gabbana creation lie the secrets of many crafts, the devotion to work, attention to detail and love for beauty. After more than thirty-five years, Dolce&Gabbana continues to be inspired by Italian art, traditions and culture by offering clothes, accessories, jewellery and watches that embody a unique heritage of knowledge and emotions.
About the role
Dolce & Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available at our Yorkdale Boutique.
Role: We are seeking an exceptional Senior Client Advisor with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a luxury brand.
Role: Senior Client Advisor strives to achieve individual and team results and, at times responsible for acting as the Manager on Duty (MOD). The SCA coaches and guides the sales team, sharing skills and knowledge while also ensuring the store operations are being executed to brand standard, including floor coverage.
Mission:
- Engage with clients and ensure the Dolce & Gabbana Sales and Service standards are embodied consistently
- Drive and exceed both individual and store sales objectives including KPIs such as Consignment, Appointments, Repurchase Rate, UPT, conversion, and data collection/enrichment by ensuring the highest level of customer service and quality of sales
- Contribute to enhancing team performance as a guide and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
- Capture quality client information to understand and meet clients’ needs to build relationships and personalize future client development opportunities
- Build and develop long-lasting client relationships using the company’s clienteling program and initiatives
- Drives business through active client outreach and appointment selling
- Attract new clients by acting as a Brand Ambassador through networking within the community
- Professionally interacts with all levels of Management and Corporate representatives
- Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition, and product features
- Supervise the sales floor, acting as MOD when required
- Responsible for opening and closing procedures while also holding store keys, as required
- Support and maintain company visual merchandise presentation standards
- Support in inventory preparation and execution
- Work with all store teams to maintain a professional and productive work environment
- Additional responsibilities as assigned
PROFILE::
- 3-5 Years of previous experience in sales roles, in Luxury Retail Companies
- Proven excellent client service skills and commercial mindset
- Previous experience in training and coaching people both in professional and non-professional contexts
- Ability to drive results through others
- Proficient computer knowledge (MS Word, Excel, and Outlook)
- Ability to communicate and analyze business needs/trends with senior leadership
- Ability to work in a fast-moving and dynamic environment
- High flexibility and ability to adapt to different customers
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays
Dolce & Gabbana is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Location: USA –YORKDALE – CA
About DOLCE&GABBANA
Milan, 1984: a plaque outside a small office shows the surnames Dolce&Gabbana, almost as if it were a professional studio. Domenico Dolce and Stefano Gabbana, with only two million lire in their pockets, thus began to write the history of the brand that they would have founded shortly after, in 1985, giving life to an all-Italian dream made up of craftsmanship, tailoring tradition, Mediterranean culture, innovation instinct and a pinch of irony. The first clothing collections would follow over time with a wide and varied offer, an expression of dedication, study and research: a virtuous path that culminates in 2012 with the dream of high fashion.
Behind every Dolce&Gabbana creation lie the secrets of many crafts, the devotion to work, attention to detail and love for beauty. After more than thirty-five years, Dolce&Gabbana continues to be inspired by Italian art, traditions and culture by offering clothes, accessories, jewellery and watches that embody a unique heritage of knowledge and emotions.