Information Technology Services Term, Full-time April 2026 to March 2027

Internal applicants from CUPE Local 3799 will be given priority consideration.

UNBC is actively recruiting an Information Technology Process Analyst to join the Information Technology Services (ITS) Department on our Prince George campus. We are looking for an individual seeking a challenging opportunity and who is interested in moving the University ahead in its digital transformation objectives. UNBC’s ITS team works with advanced technology and provides an open and supportive team environment where innovative ideas are valued. Current objectives include digital document management; website upgrades; service management; project management; and numerous other highly technical projects.

Reporting to the IT Process Coordinator, the IT Process Analyst is a member of a professional IT Services team supporting academic and administrative departments, with a focus on meeting user needs and improving the efficiency of the University’s operations through system and software solutions. The particular focus in this position is asset management, change management, quality assurance, release management, and stakeholder relations. This position works closely with technical teams and functional areas to coordinate projects to successful completion, such as enterprise software system (Ellucian Banner) upgrades and updates.

Who are we looking for? You love working with technology; it is more than just a job, and you enjoy learning about new advances and techniques. You’re self-motivated and have a passion for bringing technology and people together to solve tough problems. You will bring forward great ideas that make systems more reliable, extensible, and available. You’re able to work with other talented IT professionals to maintain excellent systems experience and availability.

Why join UNBC’s Information Technology Team? We are a small agile team that has autonomy on how work is accomplished, work times and location are flexible and good work-life balance is valued. We are always looking for ways to improve. Our high-trust environment means we encourage experimentation since it provides great learning opportunities. This focus on learning is also why we are here, to support the success of students and research, knowing we are transforming lives and communities in the North and around the world. We support self-improvement and will try to provide whatever you need to be successful in your position, like skill-building and opportunities for advancement. We prefer sustainable approaches to our work and our system architectures aim to be highly resilient. This allows us to focus on adding value to our Community. We work closely together and value teamwork, respect, and inclusion.

Responsibilities Duties include but are not limited to:

• Performance Management: Monitor and communicate that processes are performing against expectations and provide transparency of performance and conformance;
• Knowledge Management: Maintain the availability of knowledge to support all process activities and facilitate decision-making. Provide the knowledge required to support all IT staff in their work activities
• Quality Management: Define and communicate quality requirements in all processes, procedures, and business outcomes. Ensure the consistent delivery of IT solutions and services to meet the quality requirements of the business and satisfy stakeholder needs;
• Release Management: Successfully implement new IT solutions and services in line with the agreed-on expectations and outcomes. Ensure that the implementation of new solutions and services has the necessary support, from planning to execution to post-implementation support and staff training;
• Providing technical assistance and release management by working collaboratively with stakeholders, including release planning and communication;
• Coordinating data quality initiatives such as chairing the Change Management board meetings
• Working closely with IT staff after a service failure to determine the root causes of a failure, and facilitating and tracking permanent and lasting improvements to prevent future failures;
• Working closely with other IT staff to ensure product quality, durability, recoverability, and timely delivery of features, bug fixes, and improvements into multiple environments;
• Assisting the IT Process Coordinator with Cost & Budget Management, Vendor Management, Value Delivery, and Configuration Management as required; and
• Assisting the Managers of Infrastructure and Enterprise Systems and projects with Application Development Quality as required.

Qualifications

Education & Experience The successful candidate will possess an undergraduate degree or two (2) years of post-secondary education with a minimum of two (2) years of related experience. Education in ITIL, DevOps philosophies, and Change Management is required and will be tested.

Experience or education in the following is required:

• Recent ITIL foundations training;
• Excel and other M365 applications;
• DevOps principles and foundations;
• FAST and Modern Version of Ellucian Banner;
• Change management training, education, and experience; and
• Overseeing Privacy Impact Assessment (PIA) and other governance activities associated with IT projects.

An equivalent combination of education and experience may be considered.

Knowledge, Skills & Abilities

The successful candidate will possess the following:

• Successful coordination of large teams and the ability to change communication style based on the target audience;
• High standards and the ability to reliably follow through on difficult tasks from a team that has high expectations in terms of work ethic and work quality;
• Able to work in high-stress complex situations with hard release dates and multiple stakeholders with conflicting requirements;
• Strong analytical thinking and ability to troubleshoot and problem solve;
• Proven attention to detail;
• Willingness to learn new technical concepts, techniques and attain technical certifications; and
• Advanced communication and documentation skills.

In addition to the above requirements, experience with the following is considered an asset:

• Using Microsoft Excel for performance budget analysis; and
• Using Team Dynamix to track and manage incidents, changes, assets, and configuration items.

Salary This position has been classified as an interim Grade 10. The annual salary range for this position is $74,019.40 to $77,058.80 and the normal starting salary will be $74,019.40, pro-rated based on length of term.

UNBC offers excellent benefit packages, and employee training and development opportunities. For more details, please see: http://www.unbc.ca/human-resources/employee-benefits

Normal hours of work will be 8:30 am to 4:30 pm Monday through Friday; however, some flexibility is required, as generally system maintenance occurs during off-hours

Our Commitment to Diversity and Employment Equity The University of Northern British Columbia is fully committed to creating and maintaining an equitable, diverse, and inclusive environment that is accessible to all. We are devoted to ensuring a welcoming, safe, and inclusive campus free from harassment, bullying, and discrimination. This commitment is woven into our motto and mission. In the Dakelh language, UNBC’s motto ‘En Cha Huná translates to “they also live” and means respect for all living things. Through the respect for all living things, we are able to grow and learn better together, each bringing our own unique individual differences and contributions to inspire leaders for tomorrow by influencing the world today.

Employment equity requires that we remove barriers and overcome both direct and indirect discrimination. In this way, the pool of excellent candidates increases substantially. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

About UNBC Since its founding in 1990, the University of Northern British Columbia (UNBC) has emerged as one of Canada’s best small research-intensive universities, with a passion for teaching, discovery, people, and the North. UNBC’s excellence is derived from community-inspired research, hands-on learning, and alumni who are leading change around the world.

Since time immemorial, Indigenous peoples have walked gently on the diverse traditional territories where the University of Northern British Columbia community is grateful to live, work, learn, and play. We are committed to building and nurturing relationships with Indigenous peoples, we acknowledge their traditional lands, and we thank them for their hospitality. UNBC’s largest campus in Prince George is located on the traditional unceded territory of the Lheidli T’enneh, in the spectacular landscape near the geographic centre of beautiful British Columbia.

UNBC consistently ranks in the top three in its category in the annual Maclean’s university rankings. UNBC also recently placed among the top five per cent of higher education institutions worldwide by the Times Higher Education World University Rankings.

With a diverse student population, the University is friendly, inclusive, and supportive. Prince George is a city of ~80,000 people with impressive cultural, educational, and recreational amenities. For more information about living and working in Prince George, please refer to http://www.unbc.ca/experience and https://moveupprincegeorge.ca. Make your mark with this leading post-secondary institution.

To Apply Applicants should create an applicant profile and upload and submit a cover letter and resume (in PDF format) to the system. This position is part of CUPE Local 3799 and is an on-campus position, based at the Prince George Campus.

The University of Northern British Columbia is committed to employment equity and encourages applications from the four designated groups (women, Indigenous peoples, persons with disabilities, and members of visible minorities) as well as the 2SLGBTQ+ communities and individuals with intersectional identities.

Persons with disabilities, who anticipate needing accommodation for any part of the application and hiring process, may contact UNBC Health & Wellbeing at employeewellbeing@unbc.ca. Any personal information provided will be maintained in confidence.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. We thank all applicants for their interest in UNBC however, only those applicants selected for further consideration will be contacted.

UNBC does not use artificial intelligence to screen candidate applications.

Applications will be accepted until 4:30 PM on April 1, 2026.