SUPERVISOR, SUPPORTIVE HOUSING

Collegeview Acquired Brain Injury Supportive Housing Program

One (1) Non-Unionized, Permanent Full-Time position

Tuesday-Saturday 12:00pm-8:00pm

Existing Vacancy

Compensation: $33.17/hour

About Cota

Cota is an accredited not-for-profit organization that has been providing community-based support to people living with mental health and cognitive challenges for over 50 years. At present, our wide array of services delivers much needed support to over 4,000 people/year who live with mental health challenges, psychogeriatric mental health conditions, acquired brain injuries, developmental disabilities, dual diagnoses and/or the experience of homelessness. These services include, but are not limited to, case management, supportive housing and adult day program services. A full listing of our services can be viewed on our website at https://cotainspires.ca/

Cota is presently seeking a dynamic and innovative individual to join our amazing team in the capacity of the role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a vision of a supportive, inclusive society where everyone has the opportunity to thrive. If you feel you have the skills and qualifications to perform the duties of this role while consistently exemplifying Cota’s values Hope, Respect, Dedication, Equity, Accountability, Collaboration and Innovation, we would love to hear from you.

About the Position

The Supervisor, Supportive Housing role is a leadership position within an assigned supportive housing site. The Supervisor reports to the Manager of the supportive housing program (Manager, ABI Services). While the Manager maintains overall responsibility for ensuring the supportive housing program achieves its mandate, service targets and intended outcomes, the Manager relies on the support of the Supervisor to do so. Together, the Manager and the Supervisor work as a collaborative management team to:

• Establish/update the program operational guidelines and/or requirements for frontline bargaining unit staff to follow
• Ensure frontline bargaining unit staff have appropriate training, mentoring and support to fulfill their roles in a safe and effective manner
• Oversee and direct the day-to-day operations of the program and the work of bargaining unit staff
• Address operational and/or performance management issues
• Ensure the program fulfills its intended mandate and achieves established targets and outcomes

As is expected of all leadership personnel at Cota, the Supervisor is to work within a continuous quality improvement framework, which reflects Cota's vision and mission of services, while promoting and maintaining positive relations with service user, Cota staff, partner agencies, funders and other stakeholders.

Primary Responsibilities:

1**.**Operational Support:

• Working collaboratively with the Manager, the Supervisor contributes to the development of the program’s operational protocols and procedures (e.g. intake procedures, move-in schedules, unit safety checks, site visits, medication management protocols, service user support, crisis management, staff supervision as required, etc.) and may assist the Manager in orientating bargaining unit staff to these protocols and procedures
• The Supervisor is expected to assume overall operational oversight of the program during their assigned hours/shifts, when the Manager is not present
• Assumes responsibility for ensuring that any emergency/crisis situations that may arise during their assigned hours/shifts are effectively addressed, while making every effort to safeguard the safety of service users and staff in the process
• Coordinates the submission of requisitions and/or work orders for program supplies and, repairs to program equipment/facilities
• Participates, coordinates and leads team meetings and/or task forces as required
• Participates and assists in investigations relating to incidents, occurrences, deficiencies noted in quality assurance reports, and/or compliance breaches/violations
• Assists the Manager, as required, with daily shift planning meetings

2**.**People Management:

• Assumes primary responsibility for the day-to-day performance management of all bargaining unit staff working on the shifts corresponding to the Supervisor’s assigned hours/shifts

• Assumes primary responsibility for leading the annual performance appraisal process for the full-time bargaining unit staff who work on shifts corresponding to the Supervisor’s assigned hours/shifts, and may also lead the annual performance appraisal process of some part-time and/or casual bargaining unit staff, as may be requested by the Manager

• In collaboration with the Manager:

• Ensures all staff are trained in standard administrative practices, program protocols, safety procedures and applicable policies during orientation and ongoing

• Directs, supervises, supports, mentors and coaches the work of bargaining of bargaining unit staff, while adhering to the terms of the Collective Agreement in doing so

• Organizes and coordinates staff schedule(s) including support with payroll administration and attendance management as required

• Adheres to terms and conditions of the Collective Agreement

3**.**Clinical Support

In collaboration with, or as may be directed by the Manager, the Supervisor may be responsible for providing

clinical support in areas such as, but not necessarily limited to:

• Supporting staff to facilitate and conduct case conferences and coordinated care plans for specific service users

• Ensuring staff complete applicable clinical assessments, safety plans and service plans with/for service users

• Ensuring each service user electronic health record entries and required data entries are accurate and entered in a timely manner

• Ensuring documentation of service user contacts/interactions are in the appropriate electronic chart is completed by staff in accordance to Cota's documentation guidelines and applicable policies

• Reviewing intakes for eligibility

• Reviewing all service user discharge documentation prior to forwarding to Health Records

• Supporting staff in their ability to plan, coordinate, deliver psychoeducational and/or social group activities (including behavioral therapy/addictions/harm reduction), on-site programming and community development

• Ensuring that the program offers opportunities for family engagement in service user goal planning processes, if the service user wishes and consents

4. Other Responsibilities:

• May be required to Act as Cota’s ABI Community of Practice lead

• Adheres to all Cota's policies and procedures and follows established applicable program guidelines, procedures and practices, including IPAC procedures

• Adheres to all applicable legislation, in particular, the Ontario Human Rights Code

• Complies with all Health and Safety policies and procedures to ensure the protection of workers and service users and that health and safety concerns or incidents are responded to promptly

• Provides strong leadership as part of Cota’s Clinical Leadership Team (CLT), participates in Cota’s Leadership Forum and ad hoc committees as required

• Works cooperatively, respectfully and constructively with service users, team members, management, other service providers, and external stakeholders

• Ensures that confidentiality of service users, employees and Cota information is maintained at all times

• Undertakes other related and/or delegated duties, as assigned

Qualifications:

Education & Experience:

• Degree/Diploma from a recognized University or College preferably in a related discipline OR
• A minimum of 3 years of relevant education and experience
• Experience working in a unionized environment
• Experience working in healthcare, not for profit and/or social services organizations
• Strong leadership, management and supervision skills
• Experience working in a unionized environment

Knowledge & Skills:

• Service user centric approach to service delivery
• Ability to train, lead, motivate, coach, and develop individuals and teams.
• Calm, able to work under pressure and thrive in a dynamic clinical environment
• Effective organizational and time management skills
• Experience working in healthcare, not for profit and/or social services organizations
• Competent in computer operating skills including Electronic Health Records
• Fine-tuned interpersonal, organizational and communications skills
• Excellent interpersonal, communication, and conflict resolution skills
• Sound knowledge of clinical issues relating to the target population being served within the program
• Knowledge of Recovery Oriented and service user and family-centered care, harm reduction and anti-racism anti oppression practices
• Knowledge of Electronic Health Record management, InterRAI CHA, OCAN and OPOC reporting
• Demonstrated understanding, sensitivity to and awareness of issues relating to diversity and cultural competency
• Knowledge and experience supporting people with Acquired Brain Injuries with possible co-occurring diagnoses/health complexities
• Excellent team player
• Ability to manage conflict, supervise and provide direction as required
• Sound Judgment
• Integrity
• Attention to detail

Other:

• The position is based in downtown Toronto
• Flexibility to vary 'regular' work pattern to suit the needs of the program, which may include evenings or weekends, if required or directed by Manager

Benefits:

Upon successful completion of a three-month period of employment, permanent full-time and permanent part-time staff working more than 20 hours per week as well as temporary full-time (with a contract for at least 1 year) and temporary part-time staff (with a contract for at least 1 year and working more than 20 hours per week) will be eligible for employer-paid group insurance benefits. These employer-paid benefits will include:

• Extended health care.
• Life insurance.
• Accidental death and dismemberment insurance.
• Dental care.
• Travel assistance.
• Vision care.

Permanent full-time and permanent part-time staff working more than 20 hours per week are also required to enroll in employee-paid long-term disability coverage.

Application Details:

Please complete the application below beforeMarch 27, 2026 at 4:00pm.

We are committed to fostering a workplace that reflects the diversity of the communities we serve. We recognize lived experience as a valuable form of knowledge and encourage applications from individuals with a wide range of experiences, identities, and perspectives - including those with lived experience of housing insecurity, mental health or substance use recovery, or engagement with community supports. Accommodations are available throughout the hiring process upon request.

Benefits:

Upon successful completion of a three-month period of employment, permanent full-time and permanent part-time staff working more than 20 hours per week will be eligible for employer-paid group insurance benefits. These employer-paid benefits will include:

• Extended health care
• Life insurance
• Accidental death and dismemberment insurance
• Dental care
• Travel assistance
• Vision care

Permanent full-time and permanent part-time staff working more than 20 hours per week are also required to enroll in employee-paid long-term disability coverage.

Additional Information:

**Interview Process:**Cota may choose to conduct parts/all of the hiring process virtually. Please note that as part of maintaining an agile workforce, all Cota staff may be required to be reasonably reassigned to support the operational needs of our essential services.

**Screening Process:**Please note that Cota uses AI to screen potential applicants for all roles.

We would like to thank all those that apply; however, due to high volumes of interest, only those selected for an interview will be contacted.

Thank you, Cota's HR Department.

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Hope, Respect, Dedication, Equity, accountability, collaboration, and innovation are key values of Cota. We are dedicated to promoting a diverse and inclusive workplace, upholding dignity, and acknowledging each person's individual contributions and potential as an equal-opportunity employer. We uphold the Ontario Human Right Code and strongly encourage applications from people of color, women, Indigenous Peoples, people with disabilities, LGBTQ2S+ people, and others who provide various viewpoints. Cota ensures an accessible hiring process in line with the AODA principles, providing accommodations for applicants with disabilities. For any accommodation requests, please contact hr_recruitment@cotainspires.ca