Account Coordinator - Major Accounts Support Team
Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
The Account Coordinator – Major Accounts Support Team (MAST) plays a critical role in supporting complex client needs across major and strategic accounts. This position provides high-level administrative and customer support to both internal stakeholders and external clients, ensuring seamless account management, billing accuracy, and digital integration.
Reporting to the Strategic Accounts Sales Support Manager, this Account Coordinator is a key contributor to customer retention and organic growth. This role demands a proactive, detail-oriented professional who thrives in a fast-paced environment and excels at cross-functional collaboration.
What you will do:
Administrative Account Management
- Account creation and maintenance.
- Manage account records and reporting for internal and external stakeholders
- Assist sales teams with proposal development, RFP coordination, and documentation
- Maintain contractual alignment to internal systems;
- Support customer onboarding and retention initiatives
- Support compliance with service level agreements and contractual terms
- Process & workflow management streamlining the order to cash process
Billing/Invoicing Support
- Resolve invoice discrepancies and support credit/rebill activities
- Align billing processes with client-specific needs and internal system
- Support and troubleshoot invoice submissions &/or disputes as needed.
Digital
- Alignment of data feeding the customer portal and dashboard;
- Account maintenance in ADDs, MySuperior portal and dashboard;
- Identify opportunities to enhance customer automation;
- Submission of customer dashboards and portal requests;
- Track customer portal and dashboard engagement and enrollment
Customer Service
- Serve as a primary point of contact for client inquiries and issue resolution
- Deliver timely, professional, and solutions-oriented support
- Build strong relationships with clients through proactive communication
- Identify opportunities to improve customer experience and satisfaction
- Escalate complex issues appropriately while maintaining ownership of resolution
What you bring:
- Post secondary education - Business, Project or Contract Management certification an asset.
- Minimum of three (3) years’ of sales support, Account administration, Customer service an asset
- Strong experience with Microsoft Office products, Sales CRM (Salesforce)
- Experience with Superior Propane’s systems an asset. (ADD, FSM, MySuperior, Atlas reporting)
- Proven ability to establish collaborative work relationships.
- Proven ability to establish collaborative work relationships.
- Demonstrates ability to deliver in difficult situations.
- Comfortable with complexity and ambiguity.
- Technologically adept and data-driven
- Ability to problem solve and identify process improvements.
- Experienced with business process and customer service.
- Critical reasoning and troubleshooting abilities.
- Excellent communication skills, both oral and written, bilingual would be an asset.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.
Account Coordinator - Major Accounts Support Team
Top Benefits
About the role
What we will offer you:
Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.
The Account Coordinator – Major Accounts Support Team (MAST) plays a critical role in supporting complex client needs across major and strategic accounts. This position provides high-level administrative and customer support to both internal stakeholders and external clients, ensuring seamless account management, billing accuracy, and digital integration.
Reporting to the Strategic Accounts Sales Support Manager, this Account Coordinator is a key contributor to customer retention and organic growth. This role demands a proactive, detail-oriented professional who thrives in a fast-paced environment and excels at cross-functional collaboration.
What you will do:
Administrative Account Management
- Account creation and maintenance.
- Manage account records and reporting for internal and external stakeholders
- Assist sales teams with proposal development, RFP coordination, and documentation
- Maintain contractual alignment to internal systems;
- Support customer onboarding and retention initiatives
- Support compliance with service level agreements and contractual terms
- Process & workflow management streamlining the order to cash process
Billing/Invoicing Support
- Resolve invoice discrepancies and support credit/rebill activities
- Align billing processes with client-specific needs and internal system
- Support and troubleshoot invoice submissions &/or disputes as needed.
Digital
- Alignment of data feeding the customer portal and dashboard;
- Account maintenance in ADDs, MySuperior portal and dashboard;
- Identify opportunities to enhance customer automation;
- Submission of customer dashboards and portal requests;
- Track customer portal and dashboard engagement and enrollment
Customer Service
- Serve as a primary point of contact for client inquiries and issue resolution
- Deliver timely, professional, and solutions-oriented support
- Build strong relationships with clients through proactive communication
- Identify opportunities to improve customer experience and satisfaction
- Escalate complex issues appropriately while maintaining ownership of resolution
What you bring:
- Post secondary education - Business, Project or Contract Management certification an asset.
- Minimum of three (3) years’ of sales support, Account administration, Customer service an asset
- Strong experience with Microsoft Office products, Sales CRM (Salesforce)
- Experience with Superior Propane’s systems an asset. (ADD, FSM, MySuperior, Atlas reporting)
- Proven ability to establish collaborative work relationships.
- Proven ability to establish collaborative work relationships.
- Demonstrates ability to deliver in difficult situations.
- Comfortable with complexity and ambiguity.
- Technologically adept and data-driven
- Ability to problem solve and identify process improvements.
- Experienced with business process and customer service.
- Critical reasoning and troubleshooting abilities.
- Excellent communication skills, both oral and written, bilingual would be an asset.
Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.
"Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."
About Superior Propane
Superior Propane is Canada's largest provider of propane and related equipment and services for commercial, agricultural, mining, oil and gas, and residential customers. Superior provides service from more than 200 strategically-located facilities and offices to efficiently serve nearly 200,000 customer locations virtually anywhere in the country. In business since 1951, Superior employs more than 1,500 people and delivers over 1.5 billion litres of propane annually.
As part of the Energy Distribution Division of Superior Plus LP, Superior provides dependable energy solutions through the procurement and delivery of a secure propane supply.
We are focused on providing technical innovations that add value to our customers, such as wireless tank level monitoring and tracking as well as online account management through mySUPERIOR.
Supérieur Propane est le plus grand fournisseur de propane, d’équipement et de services connexes du Canada destinés aux clients résidentiels et commerciaux ainsi qu’à des clients des secteurs de l’agriculture, des mines, du pétrole et du gaz. Supérieur offre des services à partir de plus de 200 installations et bureaux situés à des emplacements stratégiques afin d’offrir une prestation de services efficace à près de 200 000 emplacements de clients, pratiquement n’importe où au pays. En affaires depuis 1951, Supérieur Propane emploie plus de 1 500 personnes et livre plus de 1,5 milliard de litres de propane chaque année.
Partie intégrante de la division Services énergétiques de Superior Plus, sec, Supérieur Propane propose des solutions énergétiques fiables en fournissant et livrant un approvisionnement en propane sûr.
Nous nous concentrons à offrir des innovations techniques qui ajoutent de la valeur pour nos clients, comme la surveillance sans fil du niveau de réservoir ainsi que la gestion de compte en ligne, par le biais de notre site monSUPÉRIEUR.