Principal Area Coordinator - Leasing and Administration
Top Benefits
About the role
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:
- Competitive wages
- Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
- Profit-sharing
- Flexible group medical and dental
- Fitness and Wellness reimbursement
- Training and Development allowance
- Group RRSP matching
- Up to 20% rental discounts, and more!
___________________________________________________________
Overview
The Principal Area Coordinator – Leasing and Administration is a Senior Leader responsible for driving operational excellence, strategic customer service initiatives, and the achievement of Net Promoter Score (NPS) objectives. This role leads project teams, fosters a culture of accountability, and ensures the highest standards in leasing and administrative management. The Principal Area Coordinator acts as a key partner to Human Resources, collaborates across departments, and champions continuous improvement in resident and Resident Member satisfaction.
Key Responsibilities
- Provide strategic leadership and direction to project staff (customer service associates, intermediate and senior clerks, leasing agents), ensuring alignment with organizational goals.
- Drive continuous improvement in customer experience, with a focus on achieving and exceeding Net Promoter Score (NPS) targets.
- Partner with Human Resources for recruitment, including conducting final interviews and selecting top talent.
- Develop and implement onboarding and training programs for new staff, integrating health and safety policies.
- Conduct performance evaluations, organize regular team meetings, and foster a culture of recognition, motivation, and accountability.
- Manage disciplinary actions as needed, in accordance with company policies.
- Plan work schedules, approve overtime, and validate timesheets for payroll.
- Collaborate closely with operations, leasing, administration, and legal departments to ensure optimal performance.
- Oversee inspections of units between move-outs and move-ins, maintaining high quality standards.
- Ensure rigorous and proactive administration of properties, including weekly updates of spreadsheets and building performance statistics.
- Build and maintain strategic relationships with Resident Members, providing timely and effective communication to address inquiries and concerns.
- Keep senior leaders informed through clear and timely communications.
- Control expenses and conduct financial analyses, including revenue forecasting.
- Oversee the full leasing and renewal process, analyze market trends, and make strategic recommendations for rent adjustments.
- Increase Resident Member satisfaction and strengthen relationships through targeted initiatives and exemplary communication.
- Integrate and promote the health and safety program in all activities, acting as a role model and ensuring compliance.
- Execute any other strategic tasks assigned by senior leadership.
Qualifications
Education: Post-secondary degree required.
Experience: Advanced skills in administration and leadership; proven experience in team management and strategic direction; property management experience preferred.
Technical Skills: Advanced proficiency in Microsoft Excel, Word, and Office 365; ability to learn and optimize internal systems.
Knowledge: Strong analytical, organizational, and planning skills; ability to handle sensitive information confidentially.
Core Competencies
- Exceptional leadership, coaching, and team motivation abilities.
- Strong commitment to customer service excellence and NPS performance.
- Advanced analytical and decision-making skills.
- Superior communication and interpersonal skills.
- Outstanding organizational and time-management abilities.
- Ability to work independently and collaboratively.
- Positive attitude, enthusiasm, and confidence.
- Flexibility to work variable shifts as required.
___________________________________________________________
Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.
About Boardwalk
At Boardwalk, we’re reinventing multi-family rental communities where the future is family ™ and where love always lives ™.
Our dedication to redefining excellence in apartment and townhome living means we’re continually exploring innovative ideas and pioneering new ways to serve our Resident Members and partners. To do this, we employ smart, compassionate and self-driven people, and we encourage them to tackle new ideas that make a big impact. A career with Boardwalk means discovering an environment rich with opportunities for growth and professional development. You’ll be challenged, celebrated, and part of something great.
Our team continues to draw inspiration from our early days, taking pride in who we are, what we do, and maintain the same solid values that have helped us successfully navigate through decades of growth and change. From our humble beginnings to expanding across the country, we’ve made some remarkable headway.
Together, our team is leading Boardwalk’s evolution.
Principal Area Coordinator - Leasing and Administration
Top Benefits
About the role
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:
- Competitive wages
- Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
- Profit-sharing
- Flexible group medical and dental
- Fitness and Wellness reimbursement
- Training and Development allowance
- Group RRSP matching
- Up to 20% rental discounts, and more!
___________________________________________________________
Overview
The Principal Area Coordinator – Leasing and Administration is a Senior Leader responsible for driving operational excellence, strategic customer service initiatives, and the achievement of Net Promoter Score (NPS) objectives. This role leads project teams, fosters a culture of accountability, and ensures the highest standards in leasing and administrative management. The Principal Area Coordinator acts as a key partner to Human Resources, collaborates across departments, and champions continuous improvement in resident and Resident Member satisfaction.
Key Responsibilities
- Provide strategic leadership and direction to project staff (customer service associates, intermediate and senior clerks, leasing agents), ensuring alignment with organizational goals.
- Drive continuous improvement in customer experience, with a focus on achieving and exceeding Net Promoter Score (NPS) targets.
- Partner with Human Resources for recruitment, including conducting final interviews and selecting top talent.
- Develop and implement onboarding and training programs for new staff, integrating health and safety policies.
- Conduct performance evaluations, organize regular team meetings, and foster a culture of recognition, motivation, and accountability.
- Manage disciplinary actions as needed, in accordance with company policies.
- Plan work schedules, approve overtime, and validate timesheets for payroll.
- Collaborate closely with operations, leasing, administration, and legal departments to ensure optimal performance.
- Oversee inspections of units between move-outs and move-ins, maintaining high quality standards.
- Ensure rigorous and proactive administration of properties, including weekly updates of spreadsheets and building performance statistics.
- Build and maintain strategic relationships with Resident Members, providing timely and effective communication to address inquiries and concerns.
- Keep senior leaders informed through clear and timely communications.
- Control expenses and conduct financial analyses, including revenue forecasting.
- Oversee the full leasing and renewal process, analyze market trends, and make strategic recommendations for rent adjustments.
- Increase Resident Member satisfaction and strengthen relationships through targeted initiatives and exemplary communication.
- Integrate and promote the health and safety program in all activities, acting as a role model and ensuring compliance.
- Execute any other strategic tasks assigned by senior leadership.
Qualifications
Education: Post-secondary degree required.
Experience: Advanced skills in administration and leadership; proven experience in team management and strategic direction; property management experience preferred.
Technical Skills: Advanced proficiency in Microsoft Excel, Word, and Office 365; ability to learn and optimize internal systems.
Knowledge: Strong analytical, organizational, and planning skills; ability to handle sensitive information confidentially.
Core Competencies
- Exceptional leadership, coaching, and team motivation abilities.
- Strong commitment to customer service excellence and NPS performance.
- Advanced analytical and decision-making skills.
- Superior communication and interpersonal skills.
- Outstanding organizational and time-management abilities.
- Ability to work independently and collaboratively.
- Positive attitude, enthusiasm, and confidence.
- Flexibility to work variable shifts as required.
___________________________________________________________
Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.
About Boardwalk
At Boardwalk, we’re reinventing multi-family rental communities where the future is family ™ and where love always lives ™.
Our dedication to redefining excellence in apartment and townhome living means we’re continually exploring innovative ideas and pioneering new ways to serve our Resident Members and partners. To do this, we employ smart, compassionate and self-driven people, and we encourage them to tackle new ideas that make a big impact. A career with Boardwalk means discovering an environment rich with opportunities for growth and professional development. You’ll be challenged, celebrated, and part of something great.
Our team continues to draw inspiration from our early days, taking pride in who we are, what we do, and maintain the same solid values that have helped us successfully navigate through decades of growth and change. From our humble beginnings to expanding across the country, we’ve made some remarkable headway.
Together, our team is leading Boardwalk’s evolution.