About the role
Business Analyst - eMessaging
On behalf of our financial services client, Procom is searching for a Business Analyst - eMessaging for a contract role. This position is hybrid in Toronto.
Business Analyst - eMessaging - Job Description
The Business Analyst - eMessaging will support an enterprise eMessaging function by organizing and maintaining operability and reliability documentation and artifacts across production, staging/build, and development/test environments. The role partners with audit stakeholders, operational standards peers, process specialists, and technical subject matter experts to review, structure, and improve documentation to better enable ongoing platform administration, operations, and gap resolution.
Business Analyst - eMessaging - Responsibilities
- Organize, review, and maintain a large inventory of operability and reliability documentation and technical artifacts across multiple environments.
- Partner with internal stakeholders (audit, operational standards, process specialists, and technical SMEs) to validate documentation, clarify requirements, and maintain accurate records.
- Help identify gaps in process and implementation, and support remediation through documentation and artifact management.
- Prepare and present reports, plans, and presentations to peers and stakeholders.
- Manage relationships across multiple lines of business and work effectively within tight timelines and fluctuating workload periods.
- Support hands-on technical application/configuration activities related to the eMessaging environment, as required.
Business Analyst - eMessaging - Mandatory Skills
- 5–7 years of overall experience in a Business Analyst (or similar) capacity.
- 3+ years of eMessaging background or experience.
- Strong proficiency with MS Office tools (Excel, Word, PowerPoint, Outlook).
- Hands-on experience supporting technical applications and/or configuration activities.
- Agile experience.
- Strong communication and interpersonal skills, including the ability to effectively challenge assumptions and communicate ideas clearly.
- Self-starter mindset with the ability to deliver within tight timelines.
Business Analyst - eMessaging – Nice-to-Have Skills
- Technical documentation experience.
Business Analyst - eMessaging – Assignment Length
This is a contract position through the end of October 2026 (with potential extension).
Business Analyst - eMessaging - Start Date
ASAP.
Business Analyst - eMessaging - Assignment Location
Toronto, Ontario, hybrid (2 days onsite).
This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.
Not the right fit? Search for eMessaging Business Analyst jobs in Toronto, Ontario, Canada
About Procom
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment.
We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated.
Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter.
And we want to work with you.
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About the role
Business Analyst - eMessaging
On behalf of our financial services client, Procom is searching for a Business Analyst - eMessaging for a contract role. This position is hybrid in Toronto.
Business Analyst - eMessaging - Job Description
The Business Analyst - eMessaging will support an enterprise eMessaging function by organizing and maintaining operability and reliability documentation and artifacts across production, staging/build, and development/test environments. The role partners with audit stakeholders, operational standards peers, process specialists, and technical subject matter experts to review, structure, and improve documentation to better enable ongoing platform administration, operations, and gap resolution.
Business Analyst - eMessaging - Responsibilities
- Organize, review, and maintain a large inventory of operability and reliability documentation and technical artifacts across multiple environments.
- Partner with internal stakeholders (audit, operational standards, process specialists, and technical SMEs) to validate documentation, clarify requirements, and maintain accurate records.
- Help identify gaps in process and implementation, and support remediation through documentation and artifact management.
- Prepare and present reports, plans, and presentations to peers and stakeholders.
- Manage relationships across multiple lines of business and work effectively within tight timelines and fluctuating workload periods.
- Support hands-on technical application/configuration activities related to the eMessaging environment, as required.
Business Analyst - eMessaging - Mandatory Skills
- 5–7 years of overall experience in a Business Analyst (or similar) capacity.
- 3+ years of eMessaging background or experience.
- Strong proficiency with MS Office tools (Excel, Word, PowerPoint, Outlook).
- Hands-on experience supporting technical applications and/or configuration activities.
- Agile experience.
- Strong communication and interpersonal skills, including the ability to effectively challenge assumptions and communicate ideas clearly.
- Self-starter mindset with the ability to deliver within tight timelines.
Business Analyst - eMessaging – Nice-to-Have Skills
- Technical documentation experience.
Business Analyst - eMessaging – Assignment Length
This is a contract position through the end of October 2026 (with potential extension).
Business Analyst - eMessaging - Start Date
ASAP.
Business Analyst - eMessaging - Assignment Location
Toronto, Ontario, hybrid (2 days onsite).
This employer uses both human and technology-assisted tools to support candidate screening and assessment. Final hiring decisions are made by people.
Not the right fit? Search for eMessaging Business Analyst jobs in Toronto, Ontario, Canada
About Procom
Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment.
We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated.
Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter.
And we want to work with you.