Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary: The Caseworker – Waterston Centre provides supervision and support for residents as required by The Salvation Army and funding contract policies and procedures. The Caseworker is part of the Case Management Team for Waterston Ministries and reports to the Case Management Supervisor.

Accountabilities:

Casework Accountabilities and Client Support:

• Provide case management services for the residents of Waterston Centre, this includes Emergency Shelter, Men’s Residence and Supportive Residential Program (SRP)
• Reviews all resident applications, oversees referrals from Ministry of Social Services and other agencies
• Completes pre-admission house tours and provides information to potential residents and their workers, provides handbook, basic tour of main living areas
• Completes discharge processes when residents are discharged from the program, ensures resident’s belongings are packed,
• Builds and maintains a therapeutic milieu with workers and residents
• Ensures the physical and psychological needs of residents are being met through programming, individual counselling, etc.
• May chair monthly (or as needed) planning meetings for residents and workers
• Maintains regular contact with
• Supports resident appointments (medical, counselling, etc.)
• Provides statistical and evaluative information to management and funders
• To support and encourage residents of the program in their transition
• To support the efforts made to meet the residents’ spiritual needs and cultural practice

Case Management:

• Handle all incoming residential clients. Review program packages and meet and interview potential clients/residents, in consultation with the Resident Services Director where required.
• Provides safe storage, distribution and recording of prescribed medication for clients/residents of the assigned programs.
• Monitor the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches as required. Ensures that all required documentation of searches/checks is completed as required.
• Develop and implement case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan.
• Accompanies residents in the community when necessary and monitors behavior.
• Review all resident intakes, discharges, and restrictions.
• Assist the Case Management Supervisor in developing and coordinating the delivery of designated programs as required,
• Intervene in crisis situations, provide emotional support and advocacy as required.
• Provide program related orientation to newly hired staff, volunteers, and students.
• Provide back-up support to Residential Workers and their functions as required.
• Respond to day to day “urgent” needs of clients.
• Perform other position related duties as assigned.

Communication and Reporting:

• Establish, compile, and maintain proper records and files as required for each assigned program, writes progress and in-depth reports and provides information on the outcomes of the programs and the progress of each client/resident.
• Maintain and update all appropriate documentation and reports (including in-out and incident logbooks) related to clients/residents
• Maintain statistical information relevant to the evaluation of service provisions and provide direct supervisor with other relevant data as required by the funder and The Salvation Army.
• Prepare monthly outcome, statistical and measures reports in an accurate and timely manner.

Community Networking and Partnerships:

• Under the direction of the Resident Services Director and Case Management Supervisor, work with the partners to build relationships that will support the residents and program
• Assists clients/residents by providing support, networking, and other direct services.
• Attend and facilitate case conferences with the case management team.

Other Duties:

• Responsible to work safely and report all unsafe or unhealthy working conditions to the Health and Safety Committee.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Participate in regular supervision and performance reviews/evaluations as required.

This position description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the incumbent.

CRITICAL RELATIONSHIP MANAGEMENT:

Governance Boards and Councils:

Internal:

• Case Management Team
• Leadership Team
• Inter-Disciplinary Team
• Residents
• Staff

External:

• Ministry of Social Services
• Regina Mental Health Clinic, Probation, Parole, Regina Police Services and other agencies
• Landlords and other housing providers

Community Health organizations, Doctors, Pharmacies Community partners and other community resource groups

MANAGERIAL/Technical Leadership RESPONSIBILITY

• This position reports directly to the Case Management Supervisor

WORKING CONDITIONS:

• Weekend and evening work may be required.

• This position will have On-Call responsibilities for client crisis management

• The incumbent’s work environment is typically in an office or work site within residential settings.

• The incumbent will work under the following disagreeable conditions:

  • Exposure to dirt, bodily fluids, bodily waste
  • Exposure to drugs and alcohol
  • Noise
  • Dealing with angry and abusive people
  • Verbal abuse
  • Odors

• The incumbent may be exposed to the risk of moderate injury or illness due to:

  • Physical attacks by others (i.e. being attacked by a client/resident)
  • Exposure to infectious diseases
  • Exposure to toxic chemicals
  • Sharp Objects (i.e. needle sticks)
  • Other dangerous situations

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

education and experience Qualifications:

Education, Qualifications and Certifications:

• Completion of a formal post-secondary/college program of two academic years in Social Services, Human Services, or any other relevant fields
• Certification in Mental Health & Addictions would be an asset
• A different combination of education and experience might be considered

Experience and Skilled Knowledge Requirements

• Must have a minimum of two (2) years’ experience in related field, including frontline casework experience in a social service environment, functional supervision and working with marginalized clientele.
• Knowledge of issues facing persons experiencing housing crisis, various social issues pertaining to homelessness and its impact on the families served.
• Knowledge and sound understanding of the Mental Health and Addictions support systems available to individuals in the region.
• Solid background of how to work with people from diverse backgrounds and enjoy assisting others to solve problems.

Skills and Capabilities

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Strong understanding of professional boundaries when working with a vulnerable population

• Patience and ability to deescalate situations

• Ability to coach and provide constructive feedback

• Ability to problem solve and make independent decisions within established framework while understanding the impact decisions will have on programming as well as programs around them

• Ability and willingness to respect, promote, and support the mission, vision, and values of TSA and develop an understanding of the purpose of the Salvation Army in Canada and its implication as related to position responsibilities

• Strong professional writing skills

• Attention to detail, problem solving and analytical skills.

• Ability to organize and prioritize multiple tasks in a fast-paced environment

• Strong interpersonal, motivational, leadership, and organizational skills.

• Attentive listening skills for the purpose of supervision, coaching, and conflict resolution.

• Demonstrates effective interpersonal and communication skills and the ability to deal with internal and external contacts at all levels of the organization in a professional manner.

• Ability to develop and maintain a team environment; work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.

• Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.

• Demonstrates experience with Microsoft Office, internet, and keyboarding

• Understands the dynamics of resident’s behaviour with the ability to assess their needs and risks

• Ability to demonstrate understanding of and empathy toward cultural differences

• Has skill in understanding the use of authority in supervision and effective intervention in crisis situations.

• Good interpersonal skills and attentive listening skills.

• Participate in ongoing professional development and training.

• Valid Saskatchewan Driver’s License, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is an asset.

• Original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.

• Screening through The Salvation Army Abuse Registry is required.

• Criminal Record check including vulnerable section required - paid by candidate

Compensation:

The target hiring range for this position is $20.75 to $25.94 with a maximum of $31.13.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.