Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details PRINCIPALES FONCTIONS ET RESPONSABILITÉS : Effectuer des tâches administratives générales comme le traitement du courrier, la saisie à l’ordinateur et la maintenance du système de classement pour le programme. Créer et tenir les dossiers des patients dans le système de GRC en s’assurant que les renseignements saisis sont exacts et mis à jour régulièrement. Exécuter les tâches administratives essentielles au cheminement des patients au sein du programme. Agir d’agent de liaison avec les autres membres de l’équipe Traiter les télécopies (entrantes et sortantes) de la façon et au moment appropriés. Étiqueter et saisir les documents dans le système de GRC et les lecteurs des programmes Revoir et analyser les documents pour repérer les événements indésirables Signaler les événements indésirables Tel que requis, responsable du traitement des demandes de paiement de la quote-part pour les patients, les pharmacies ou les médecins pour les programmes qui offre une aide au paiement de la quote-part ou des paiements de conciergerie. Vérifier et tenir à jour différents rapports propres à son lieu de travail en décelant les erreurs, les irrégularités ou les incohérences; faire les corrections requises et en aviser le personnel intéressé. Participer à divers projets prévus et imprévus en cours au sein du département. Participer aux séances de formation sur les produits ou les maladies, à l’interne et destinées aux patients. Communiquer par téléphone avec les professionnels de la santé pour le renouvellement des ordonnances Gérer les appels entrants et sortants Se conformer à toutes les politiques, procédures, règles de sécurité et règlements appropriés. Exécuter les tâches connexes qui lui sont assignées. PRIMARY DUTIES AND RESPONSIBILITIES: Performs general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program. Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly Execute administrative tasks critical to the progression of patients through the Program Act as a liaise between other members of the team Handling faxes (incoming/outgoing) accordingly and timely Labeling and attaching documents to the CRM and program drives Review and analyze documents for Adverse Events Report Adverse Events As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications. Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time. Participate in product and disease training sessions, internal as well as client-driven; Liaise with HCPs for prescription renewals via phone calls Manage inbound and outbound calls Complies with all appropriate policies, procedures, safety rules and regulations. Performs other related duties as assigned. EXPÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS : Diplôme d’études secondaires ou études postsecondaires de préférence. Formation professionnelle technique ou combinaison équivalente d’expérience et d’études De 3 à 5 ans d’expérience dans un poste administratif similaire. Une expérience de l’utilisation du logiciel SalesForce (ou d’un système de GRC) est un atout. COMPÉTENCES, CONNAISSANCES ET APTITUDES REQUISES : La capacité à communiquer efficacement en anglais et en français (oral et écrit) est un atout Une connaissance approfondie des applications de la suite Microsoft Office est essentielle Volonté manifeste de changer et d’acquérir de nouvelles compétences Capacité à s’adapter aux priorités changeantes Excellentes aptitudes en relations interpersonnelles Excellentes aptitudes de pensée critique et d’analyse Sens aigu de l’organisation; souci du détail Excellentes aptitudes en résolution de problèmes; capacité à résoudre les problèmes de façon efficace et efficiente. Capacité de projeter une image positive et professionnelle EXPERIENCE AND EDUCATIONAL REQUIREMENTS: High School Diploma or Post Secondary schooling preferred Technical vocational training or equivalent combination of experience and education 3-5 years experience in a similar administrative role Experience with the SalesForce software (or experience with a CRM system) an asset MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: Ability to communicate effectively written and verbal, in English and in French, an asset In-depth knowledge of the Microsoft Office Suite of applications is essential Demonstrate a willingness to change and to learn new skills Agility to adapt to changing priorities Strong interpersonal skills Strong critical thinking and analytical skills Strong organizational skills; attention to detail Excellent problem solving skills; ability to resolve issues effectively and efficiently Ability to represent a positive and professional image Ability to implement processes resulting in satisfactory audit practices Ability to work independently and in a team environment; What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time . Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Salary Range* $41,856 CAD - 70,741 CAD Affiliated Companies: Affiliated Companies: Innomar Strategies Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com