About Manion

At Manion, we believe people thrive when they’re supported at work, at home, and in their communities. That’s why we’ve built a workplace rooted in trust, collaboration, and care, where your contributions truly make a difference in the lives of Canadians.

As a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and consulting, we’re proud to lead with purpose and impact.

Here, you’ll join a close-knit, inclusive team that values genuine connection, mutual respect, and shared success. Whether you work in-office or from home, you’re trusted to do your best work supported by flexible schedules, comprehensive benefits, and a culture that understands life outside of work matters too.

At Manion, we don’t just offer a job, we offer a meaningful career with a company that puts its people first. We care. You benefit.

Your Role at Manion

As we continue to grow, we are looking for a skilled Bilingual (French) Disability Case Manager to join us. This role is eligible to work remotely anywhere in Canada.

Reporting to the Manager Life and Disability and working closely with the Team Lead and Supervisor, the incumbent reviews, assesses and processes claims for applicable benefits using the technical knowledge obtained from the policies, procedural manuals, and industry and government communications.

Working in a team environment you will utilize your strong verbal and written communication skills when interacting with clients, claimants, and all relevant stakeholders. The incumbent must be able to work independently with little supervision, possess the ability to distinguish priorities and adapt well to change. The individual must work well under pressure, maintain production requirements and must be willing to work overtime as required.

What You’ll Do

• You will ensure all STD/LTD claims are processed in date order, by automatically assisting other Case Managers in the processing of their assigned plan(s) when their own client base is in good order.
• You will liaise in a professional manner with doctors, trustees, members, management, lawyers and all other stakeholders, ensuring that only allowable information is released to recognized recipients and that all information is released in writing.
• You will be required to process and manage all Disability claims paid directly from Manion, establishing eligibility, calculation of earnings and benefit levels, along with obtaining the necessary medical evidence.
• You will maintain daily production requirements as determined by the Manager.
• You will keep the Manager aware of problems or areas of concern that require special attention.
• You will maintain confidentiality over client and corporate records, as well as medical claims information.
• You will be required to operate a claims payment database as well as be able to perform manual calculations. Following training period, a minimum of 95% accuracy is required.

Success in this role would be the mastery of the processes you touch on a day-to-day basis and your ability to keep abreast of industry and government requirements.

What You Bring to the Team

• Must be bilingual French/English
• Post Secondary degree/diploma with direct business experience in a related field
• Minimum three years related experience. Must have experience adjudicating complex disability claims cases, in a group insurance environment
• Experience adjudicating disability claims in a Unionized or Multi-employer background is an asset
• Must possess excellent customer service skills, be team oriented and cooperative with co-workers, consultants and departments
• Excellent analytical and letter writing skills, with attention to detail and accuracy
• Ability to prioritize, multi-task and adapt well to change in a busy office environment
• Ability to work well under pressure, meet deadlines and adhere to departmental standards.
• A self-directed individual who has demonstrated good judgment with the ability to initiate and accomplish tasks expediently and with minimum supervision
• Possesses current knowledge and keeps abreast of industry and government requirements.
• You've been a disability case manager for years, and now you're looking for your ideal workplace.
• You want a fun, vibrant work environment with a sense of belonging, and a chance to grow your career.

What You Will Get

• Comfortable and competitive compensation and benefits.
• Enjoy a minimum of 3 weeks' vacation with our company-wide policy.
• Benefit from flex days to maintain a healthy work-life balance.
• Engage in wellness programs to support your well-being.
• Grow your skills and knowledge through our employee education program

Compensation

At the time of this posting, the estimated pay range for this position is $70,000-$80,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the base pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

Why Join Manion?

At Manion, you’re more than an employee, you’re a valued member of a community that believes in support, respect, and meaningful connection. We put your well-being and growth front and center:

Beyond a competitive salary, you’ll enjoy generous paid time off, extended health and dental benefits, a Retirement Pension Plan (RPP), and flexible work options.

You’ll also have access to wellness support, including comprehensive mental health resources, to help you take care of your well-being both in and out of the workplace.

Most importantly, you’ll be part of a culture that supports your growth, where your contributions are recognized, your voice matters, and your success is celebrated.

Accommodation and Inclusion

Manion is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with Manion, we’d love to hear from you. Click Apply to submit your application.

This is a fun, vibrant community to work in every day. We know each other by name, our social and wellness committees help us celebrate achievements, mark life events, and facilitate activities on a regular basis.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.