Senior Housing Service Representative
Top Benefits
About the role
Status
Permanent Full-Time
Temporary - Approximate length of assignment, in months
Type of Position
a Replacement
Start Date
immediate
Salary
Per hour
Salary Grade
$42.47 - $46.15
Department
York Region -> Community & Health Services -> Housing Services
Location
Housing Services Branch - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)
Hybrid work opportunities may apply - CA
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Program Manager, Housing Access, is responsible for providing guidance and direction to Housing Service Representatives; receiving and responding to escalated calls; providing the Program Manager with statistical analysis for the Special Priority program and online offer process; providing direct client service to housing applicants, community housing providers and the general public; handling enquiries, processing applications, producing standard reports, assisting housing providers in the online offer placement process and assessing requests made for the Special Priority Household Category.
WHAT YOU'LL BE DOING
- Provides guidance and direction to Housing Service Representatives in the performance of their duties.
- Assists the Program Manager with statistical analysis/data for the Special Priority program, online offer process and report writing.
- Ensures the work unit, in conjunction with the Program Manager, is in compliance with applicable legislation and regulations, operational policies and procedures and customer service standards.
- Ensures the integrity of the centralized wait list placement process including regular file reviews for the Special Priority client group and monitoring of the Centralized Waiting List (CWL) to assess initial and on-going eligibility of applicants based on family type, bedroom size, income area and buildings selected, previous offers of housing, etc.
- Determines eligibility for Additional Bedroom Requests, Requests for Wheelchair Accessible Units, etc. for the Special Priority client group.
- Conducts, reviews and/or actions accordingly information regarding former tenancy reports, and arrears repayment agreements.
- Maintains for all housing providers and unit types, a sufficient number of applicants who have been assessed for move-in ready to receive applicable offers of housing.
- Prepares for and follows up on offers and refusals of subsidized housing according to policies and procedures and current legislation.
- Engages in ongoing contact from applicants, documentation of all applicant interactions, verifies the validity of all documentation, updates relevant data changes, such as income and family composition.
- Supports housing providers in using the electronic centralized waiting list system by keeping information current and providing information on the operation of the system.
- Responds to applicant enquiries regarding status on the waiting list, eligibility and household changes, housing options and facilitates informed decision making by applicants regarding options available.
- Receives and responds to escalated customer/client calls; responds to housing provider questions and concerns and provides feedback to the Program Manager; updates the Program Manager on any issues that could not be resolved, that may be politically sensitive or that may resurface.
- Ensures that services provided meet Regional customer service standards.
- Participates in team meetings and divisional and departmental task groups and committees, as required
WHAT WE'RE LOOKING FOR
- Successful completion of a Community College Diploma in Social Services, Business Administration or related field or approved equivalent combination of education and experience.
- Minimum five (5) years current demonstrated experience delivering service to clients in a social services environment and in the social housing field including experience working with vulnerable clients, such as victims of violence or persons with disabilities.
- One year demonstrated team lead and/or supervisory experience
Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
8:30 - 16:30
Operational Hours
Close Date
March 23, 2026
of Hires Needed
1
Union
CUPE Local 4900
Please apply online by 5:00PM EST of the closing date indicated above.
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.
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Senior Housing Service Representative
Top Benefits
About the role
Status
Permanent Full-Time
Temporary - Approximate length of assignment, in months
Type of Position
a Replacement
Start Date
immediate
Salary
Per hour
Salary Grade
$42.47 - $46.15
Department
York Region -> Community & Health Services -> Housing Services
Location
Housing Services Branch - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)
Hybrid work opportunities may apply - CA
Job Description (E)
ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Program Manager, Housing Access, is responsible for providing guidance and direction to Housing Service Representatives; receiving and responding to escalated calls; providing the Program Manager with statistical analysis for the Special Priority program and online offer process; providing direct client service to housing applicants, community housing providers and the general public; handling enquiries, processing applications, producing standard reports, assisting housing providers in the online offer placement process and assessing requests made for the Special Priority Household Category.
WHAT YOU'LL BE DOING
- Provides guidance and direction to Housing Service Representatives in the performance of their duties.
- Assists the Program Manager with statistical analysis/data for the Special Priority program, online offer process and report writing.
- Ensures the work unit, in conjunction with the Program Manager, is in compliance with applicable legislation and regulations, operational policies and procedures and customer service standards.
- Ensures the integrity of the centralized wait list placement process including regular file reviews for the Special Priority client group and monitoring of the Centralized Waiting List (CWL) to assess initial and on-going eligibility of applicants based on family type, bedroom size, income area and buildings selected, previous offers of housing, etc.
- Determines eligibility for Additional Bedroom Requests, Requests for Wheelchair Accessible Units, etc. for the Special Priority client group.
- Conducts, reviews and/or actions accordingly information regarding former tenancy reports, and arrears repayment agreements.
- Maintains for all housing providers and unit types, a sufficient number of applicants who have been assessed for move-in ready to receive applicable offers of housing.
- Prepares for and follows up on offers and refusals of subsidized housing according to policies and procedures and current legislation.
- Engages in ongoing contact from applicants, documentation of all applicant interactions, verifies the validity of all documentation, updates relevant data changes, such as income and family composition.
- Supports housing providers in using the electronic centralized waiting list system by keeping information current and providing information on the operation of the system.
- Responds to applicant enquiries regarding status on the waiting list, eligibility and household changes, housing options and facilitates informed decision making by applicants regarding options available.
- Receives and responds to escalated customer/client calls; responds to housing provider questions and concerns and provides feedback to the Program Manager; updates the Program Manager on any issues that could not be resolved, that may be politically sensitive or that may resurface.
- Ensures that services provided meet Regional customer service standards.
- Participates in team meetings and divisional and departmental task groups and committees, as required
WHAT WE'RE LOOKING FOR
- Successful completion of a Community College Diploma in Social Services, Business Administration or related field or approved equivalent combination of education and experience.
- Minimum five (5) years current demonstrated experience delivering service to clients in a social services environment and in the social housing field including experience working with vulnerable clients, such as victims of violence or persons with disabilities.
- One year demonstrated team lead and/or supervisory experience
Council Approval Date
Scheduled Weekly Hours
35
Scheduled Shifts
8:30 - 16:30
Operational Hours
Close Date
March 23, 2026
of Hires Needed
1
Union
CUPE Local 4900
Please apply online by 5:00PM EST of the closing date indicated above.
All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.
York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.
About York Region
The Regional Municipality of York is made up of nine cities and towns, and we provide services to 1.2 million residents, 54,000 businesses and 650,000 employees. We have a two-tier government structure, with services provided both by York Region our local-area municipal governments.
At York Region, we know that a healthy and productive workplace is vital to the success of any organization. And year after year, we're recognized as one of the best employers because of what we offer to our employees. Our progressive, collaborative and accountable culture attracts top talent that is driven by a desire to shape and serve the growing community in which we live and work.