About the role
An established transportation and logistics organization is seeking a Claims Manager (Freight Claims & OS&D) to oversee its freight claims function within a LTL environment.
This role is ideal for someone with experience in freight claims, Overages, Shortages & Damages (OS&D), or transportation operations who enjoys investigating freight issues, resolving complex claims, and working closely with terminals, operations teams, carriers, and customers.
What You'll Be Doing Manage the end-to-end freight claims process, including cargo damage, shortages, overages, loss claims, and other OS&D (Overages, Shortages & Damages) matters Investigate liability, review supporting documentation, and coordinate claim resolution Work closely with terminals, operations teams, customers, and carriers to resolve freight discrepancies, freight recoveries, and OS&D issues Track claims activity, identify trends, and support process improvements aimed at reducing recurring claims and freight exceptions Maintain accurate records and ensure compliance with company policies and transportation requirements
What They're Looking For 5+ years of experience in freight claims, cargo claims, OS&D, transportation operations, or LTL logistics Strong understanding of freight documentation, claims procedures, liability investigations, and freight discrepancy resolution Experience investigating Overages, Shortages & Damages (OS&D), damaged freight, missing freight, and shipment exceptions Ability to manage multiple priorities in a fast-paced transportation environment Experience within an LTL carrier, transportation company, or 3PL environment is strongly preferred
This is an opportunity to take ownership of a critical function within a stable transportation organization while helping drive operational improvements and customer satisfaction across the network.
Not the right fit? Search for Claims Manager jobs in Toronto, Ontario, Canada
About OpTalent | Canada | Recruitment
OpTalent is a specialized Talent Solutions firm trusted by companies across Canada to find and secure top talent in today’s evolving job market. We understand the pressures employers face—from skill shortages to cultural alignment—and we’re built to solve them.
Our experienced recruiters are experts in identifying, engaging, and securing high-impact professionals across a range of industries, with a strong focus on hard-to-fill and business-critical roles. Whether you’re scaling fast or filling a key leadership position, we move with speed, precision, and purpose.
At OpTalent, recruitment isn’t just a service—it’s a partnership. We operate as an extension of your team, providing tailored, end-to-end solutions designed to deliver not just qualified candidates, but long-term contributors who drive results.
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About the role
An established transportation and logistics organization is seeking a Claims Manager (Freight Claims & OS&D) to oversee its freight claims function within a LTL environment.
This role is ideal for someone with experience in freight claims, Overages, Shortages & Damages (OS&D), or transportation operations who enjoys investigating freight issues, resolving complex claims, and working closely with terminals, operations teams, carriers, and customers.
What You'll Be Doing Manage the end-to-end freight claims process, including cargo damage, shortages, overages, loss claims, and other OS&D (Overages, Shortages & Damages) matters Investigate liability, review supporting documentation, and coordinate claim resolution Work closely with terminals, operations teams, customers, and carriers to resolve freight discrepancies, freight recoveries, and OS&D issues Track claims activity, identify trends, and support process improvements aimed at reducing recurring claims and freight exceptions Maintain accurate records and ensure compliance with company policies and transportation requirements
What They're Looking For 5+ years of experience in freight claims, cargo claims, OS&D, transportation operations, or LTL logistics Strong understanding of freight documentation, claims procedures, liability investigations, and freight discrepancy resolution Experience investigating Overages, Shortages & Damages (OS&D), damaged freight, missing freight, and shipment exceptions Ability to manage multiple priorities in a fast-paced transportation environment Experience within an LTL carrier, transportation company, or 3PL environment is strongly preferred
This is an opportunity to take ownership of a critical function within a stable transportation organization while helping drive operational improvements and customer satisfaction across the network.
Not the right fit? Search for Claims Manager jobs in Toronto, Ontario, Canada
About OpTalent | Canada | Recruitment
OpTalent is a specialized Talent Solutions firm trusted by companies across Canada to find and secure top talent in today’s evolving job market. We understand the pressures employers face—from skill shortages to cultural alignment—and we’re built to solve them.
Our experienced recruiters are experts in identifying, engaging, and securing high-impact professionals across a range of industries, with a strong focus on hard-to-fill and business-critical roles. Whether you’re scaling fast or filling a key leadership position, we move with speed, precision, and purpose.
At OpTalent, recruitment isn’t just a service—it’s a partnership. We operate as an extension of your team, providing tailored, end-to-end solutions designed to deliver not just qualified candidates, but long-term contributors who drive results.