icebreaker: Sales Associate - TouchLab Kitsilano
About the role
At icebreaker and Smartwool, we are two unique brands that embody the same spirit of belonging, adventure, sustainability, and getting out there. We create products made for people who enjoy nature and want to go far and feel good. We do this all while keeping our planet and the impact of our products in mind. So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of fun, adventure-loving people, icebreaker and Smartwool may be just the place for you. To learn more about our values and our culture, visit www.icebreaker.com or www.smartwool.com. Sales Associate What will you do? A day in the life of a Sales Associate at icebreaker looks a little like this. As a Sales Associate, you are the face of the brand—bringing energy, authenticity, and a customer-first mindset to every interaction. You will create memorable shopping experiences by engaging with customers, sharing product knowledge, and delivering exceptional service. As part of a collaborative team, you’ll contribute to the store’s success through sales, visual merchandising, and operational excellence. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys connecting with people, and is passionate about delivering best-in-class customer experience. Let’s break down that day-in-the-life a bit more. Deliver a high level of personalized customer engagement through genuine interactions. Build sales by maintaining a consumer-centric mindset and modeling selling behaviors. Share relevant product, brand, and community knowledge to enhance the customer experience. Achieve individual and team sales goals by utilizing available resources and tools. Assist in visual merchandising, product replenishment, and maintaining brand presentation standards. Perform cashier duties and support loss prevention initiatives as needed. Maintain a clean, organized, and customer-ready store environment. Adhere to all company policies, procedures, and safety standards. Model inclusive behavior that respects diverse backgrounds and experiences. What do you need to succeed? We all bring unique skills to work each day. For this role, there are foundational skills needed to succeed, along with 0–1 year of relevant experience. A High School Diploma or equivalent is preferred; but we value hands‑on experience and demonstrated achievements most. The foundation skills you will need in this position are: Ability to genuinely and comfortably engage with a diverse group of customers. Strong communication skills—both verbal and written. Ability to work collaboratively as part of a team and adapt to changing business needs. Customer service experience preferred; retail experience is a plus. Willingness to learn and share product and brand knowledge. Attention to detail and strong organizational skills. Proficient computer skills including basic retail systems and applications. Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation. Now WE have a question for YOU. Are you in? Hiring Range: $18.85 - $20.79 CAD per hour Benefits at VF Corporation: This position is a part-time or limited time position (ie., internship) and is not eligible for all of the benefit plans offered at VF Corporation. There are some benefits the company offers that this position can participate in. You can review a general overview of the benefits provided at VF by visiting www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on the benefits options you qualify for will be provided upon hire. Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state, and federal laws. At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law. Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records. MORE THAN A JOB, AN ADVENTURE WHEN YOU JOIN ICEBREAKER YOU JOIN A COMMUNITY We’re a community of passionate, authentic and adventurous achievers bringing quality, performance apparel to the world, ethically and sustainably. In 1995 we pioneered the merino performance apparel industry from New Zealand’s windy little capital. Today, we’re a global brand with teams in NZ, Australia, USA, Canada, Germany, France and Switzerland. Together we’re pushing the boundaries of natural fiber and stocking more than 5000 stores across 50 countries. To learn more about Icebreaker, click here. If you’ve got what it takes to join our team, explore our opportunities. VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor. VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations. VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations. If you need an accommodation or have any questions regarding this statement, please send your request to PeopleServices@vfc.com.
Not the right fit? Search for icebreaker: Sales Associate jobs in Vancouver, British Columbia, Canada
About icebreaker
We’re celebrating 25 years of challenging the status quo of how clothing is made. Driven by the belief that nature has the answers, we provide natural performance alternatives to synthetic-based apparel, to create a healthier and more sustainable future for our species and the planet.
This year, we launched our brand ambition to have 100% plastic-free materials by 2023. We relentlessly seek out new ways of doing things better and we’re passionate about making a difference.
Want to join our flock? We like people who can think big and strategic and also aren’t afraid of hard work. We’re a community of passionate, authentic and adventurous achievers bringing natural apparel alternatives to the world, ethically and sustainably.
icebreaker® is part of VF Corporation one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish most through a family of iconic outdoor, active and workwear brands including Vans®, The North Face®, Timberland®, Dickies®, Eastpak®, Kipling®, icebreaker®, Napapijri® and many more.
Our purpose is to power movements of sustainable and active lifestyles for the betterment of people and our planet. We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more.
That’s what we want for everyone who joins us at VF. And frankly, that’s what it takes to thrive here too.
Similar Jobs
icebreaker: Sales Associate - TouchLab Kitsilano
About the role
At icebreaker and Smartwool, we are two unique brands that embody the same spirit of belonging, adventure, sustainability, and getting out there. We create products made for people who enjoy nature and want to go far and feel good. We do this all while keeping our planet and the impact of our products in mind. So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of fun, adventure-loving people, icebreaker and Smartwool may be just the place for you. To learn more about our values and our culture, visit www.icebreaker.com or www.smartwool.com. Sales Associate What will you do? A day in the life of a Sales Associate at icebreaker looks a little like this. As a Sales Associate, you are the face of the brand—bringing energy, authenticity, and a customer-first mindset to every interaction. You will create memorable shopping experiences by engaging with customers, sharing product knowledge, and delivering exceptional service. As part of a collaborative team, you’ll contribute to the store’s success through sales, visual merchandising, and operational excellence. This role is ideal for someone who thrives in a fast-paced retail environment, enjoys connecting with people, and is passionate about delivering best-in-class customer experience. Let’s break down that day-in-the-life a bit more. Deliver a high level of personalized customer engagement through genuine interactions. Build sales by maintaining a consumer-centric mindset and modeling selling behaviors. Share relevant product, brand, and community knowledge to enhance the customer experience. Achieve individual and team sales goals by utilizing available resources and tools. Assist in visual merchandising, product replenishment, and maintaining brand presentation standards. Perform cashier duties and support loss prevention initiatives as needed. Maintain a clean, organized, and customer-ready store environment. Adhere to all company policies, procedures, and safety standards. Model inclusive behavior that respects diverse backgrounds and experiences. What do you need to succeed? We all bring unique skills to work each day. For this role, there are foundational skills needed to succeed, along with 0–1 year of relevant experience. A High School Diploma or equivalent is preferred; but we value hands‑on experience and demonstrated achievements most. The foundation skills you will need in this position are: Ability to genuinely and comfortably engage with a diverse group of customers. Strong communication skills—both verbal and written. Ability to work collaboratively as part of a team and adapt to changing business needs. Customer service experience preferred; retail experience is a plus. Willingness to learn and share product and brand knowledge. Attention to detail and strong organizational skills. Proficient computer skills including basic retail systems and applications. Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation. Now WE have a question for YOU. Are you in? Hiring Range: $18.85 - $20.79 CAD per hour Benefits at VF Corporation: This position is a part-time or limited time position (ie., internship) and is not eligible for all of the benefit plans offered at VF Corporation. There are some benefits the company offers that this position can participate in. You can review a general overview of the benefits provided at VF by visiting www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on the benefits options you qualify for will be provided upon hire. Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state, and federal laws. At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at peopleservices@vfc.com. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law. Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records. MORE THAN A JOB, AN ADVENTURE WHEN YOU JOIN ICEBREAKER YOU JOIN A COMMUNITY We’re a community of passionate, authentic and adventurous achievers bringing quality, performance apparel to the world, ethically and sustainably. In 1995 we pioneered the merino performance apparel industry from New Zealand’s windy little capital. Today, we’re a global brand with teams in NZ, Australia, USA, Canada, Germany, France and Switzerland. Together we’re pushing the boundaries of natural fiber and stocking more than 5000 stores across 50 countries. To learn more about Icebreaker, click here. If you’ve got what it takes to join our team, explore our opportunities. VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor. VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations. VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations. If you need an accommodation or have any questions regarding this statement, please send your request to PeopleServices@vfc.com.
Not the right fit? Search for icebreaker: Sales Associate jobs in Vancouver, British Columbia, Canada
About icebreaker
We’re celebrating 25 years of challenging the status quo of how clothing is made. Driven by the belief that nature has the answers, we provide natural performance alternatives to synthetic-based apparel, to create a healthier and more sustainable future for our species and the planet.
This year, we launched our brand ambition to have 100% plastic-free materials by 2023. We relentlessly seek out new ways of doing things better and we’re passionate about making a difference.
Want to join our flock? We like people who can think big and strategic and also aren’t afraid of hard work. We’re a community of passionate, authentic and adventurous achievers bringing natural apparel alternatives to the world, ethically and sustainably.
icebreaker® is part of VF Corporation one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish most through a family of iconic outdoor, active and workwear brands including Vans®, The North Face®, Timberland®, Dickies®, Eastpak®, Kipling®, icebreaker®, Napapijri® and many more.
Our purpose is to power movements of sustainable and active lifestyles for the betterment of people and our planet. We believe that when you discover the difference between a career and a calling, you get so much more out of life. When those lines begin to blur, you start to limit yourself much less and start aiming for more.
That’s what we want for everyone who joins us at VF. And frankly, that’s what it takes to thrive here too.