Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism. We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements! Pay at BrokerLink is about much more than just salary. - Flexible work arrangements - Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more - Share plan & other savings Salary range (but not limited to): 47,100 - 57,500 Incentive plan Commissions & other performance incentives: Expected, but not limited payout potential of 10-15% of salary (subject to personal and team performance) As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions. Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role We are looking for a Personal Insurance Advisor to join our National Corporate SWAT Team at BrokerLink! As a Personal Insurance Advisor on our National SWAT Team, you’ll be primarily responsible for managing underwriting requests, contacting customers, and gathering the information needed to process renewals in a timely manner. You will play an essential role in delivering exceptional service to customers nationwide, as well as supporting our communities by assisting with incoming calls when needed. If you’re customer-focused, detail-oriented, adaptable to the unexpected, and passionate about simplifying insurance, we’d love to hear from you. This hybrid position is available in any of our Ontario offices. Your work schedule: 35 hours per week, Monday to Friday, 9:00 a.m. to 5:00 p.m. What you’ll do here: Handle incoming underwriting carrier requests Be agile in all aspects of customer service, with a strong focus on technical skills Service customers across Canada using all available communication methods to provide a seamless omni-channel experience Participate in strategic debrief sessions to highlight operational areas for improvement Deploy your skills and expertise to areas of the business that require support, including incoming queue calls when necessary Contact underwriters and adjusters to discuss guidelines and policies Prepare documentation for insurers; complete client applications; issue insurance certificates; process changes; and review renewals Stay current on underwriting rules and workflow processes, and actively participate in training initiatives Provide guidance and assistance to the business as required What you bring to the table: Minimum 1-year of P&C personal insurance experience Ontario licensed (RIBO/OTL); expected to obtain other provincial licenses once onboarded (licensed across all provinces where BrokerLink operates) Exposure to Epic is an asset Superior change management skills: agility and the ability to pivot with little notice Strong customer focus Comfortable working with ever-changing technology Demonstrated ability to handle multiple priorities successfully Strong analytical and organizational skills Excellent verbal and written communication skills #LI-Hybrid This position will fill an essential role in our team. We are an equal opportunity employer BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process. BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated. Discover more about BrokerLink! Visit our new dedicated Webpage. Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!