Senior Salesforce CRM Business Analyst
About the role
Job Title Senior Salesforce CRM Business Analyst Location: Montreal- Hybrid (3 Days Work from Office)
Role Description
Requirement Gathering: Interview stakeholders to identify business needs, pain points, and strategic goals. Process Mapping: Document "as-is" workflows and design improved "to-be" processes using tools like Microsoft Visio or Lucidchart. System Configuration: Build and configure Salesforce features, including custom objects, fields, validation rules, flows, reports, and dashboards. Documentation: Write detailed Business Requirement Documents (BRDs), functional specifications, and user stories with clear acceptance criteria. Testing & Training: Lead User Acceptance Testing (UAT), create training materials, and conduct end-user training to ensure high adoption rates. Collaboration: Act as a liaison between the business units and developers/administrators, ensuring smooth system integration and development.
Required Qualifications & Skills
Salesforce Knowledge Proficiency in Salesforce CRM, including Sales Cloud, Service Cloud, or Experience Cloud. Communication Exceptional ability to translate complex technical jargon into understandable business terms, and vice versa. Analytical Thinking Strong problem-solving skills to evaluate management processes and key performance indicators (KPIs). Methodologies Familiarity with Agile frameworks (writing Epics, User Stories, managing Sprints) and Waterfall models. Certifications Preferred credentials include the Salesforce Certified Business Analyst and Administrator credentials.
Essential Skills
Requirement Gathering: Interview stakeholders to identify business needs, pain points, and strategic goals. Process Mapping: Document "as-is" workflows and design improved "to-be" processes using tools like Microsoft Visio or Lucidchart. System Configuration: Build and configure Salesforce features, including custom objects, fields, validation rules, flows, reports, and dashboards. Documentation: Write detailed Business Requirement Documents (BRDs), functional specifications, and user stories with clear acceptance criteria. Testing & Training: Lead User Acceptance Testing (UAT), create training materials, and conduct end-user training to ensure high adoption rates. Collaboration: Act as a liaison between the business units and developers/administrators, ensuring smooth system integration and development. Salesforce Knowledge: Proficiency in Salesforce CRM, including Sales Cloud, Service Cloud, or Experience Cloud. Communication: Exceptional ability to translate complex technical jargon into understandable business terms, and vice versa. Analytical Thinking: Strong problem-solving skills to evaluate management processes and key performance indicators (KPIs). Methodologies: Familiarity with Agile frameworks (writing Epics, User Stories, managing Sprints) and Waterfall models. Certifications: Preferred credentials include the Salesforce Certified Business Analyst and Administrator credentials.
Not the right fit? Search for Salesforce CRM Business Analyst jobs in Montreal, Quebec, Canada
About Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra - North Infoteck Inc.
Agile - Systems - Technologies - Resources - Applications
Apply for Jobs@ https://careers.astra-north.com/jobs/
We are a global information technology services, management consulting and outsourcing company headquartered in Canada. Astra North helps clients navigate the ever-changing complex information technology landscape with its portfolio of IT consulting services, managed services and staffing and talent management solutions.
The core challenge facing many businesses in their IT functions is the increasing shortage of talent across the globe and its resultant impact on productivity. To overcome this challenge Astra-North provides its clients with a single source Integrated Recruitment Process Outsourcing - iRPO Service. Astra-North works as a specialist strategic partner for its clients by providing the best talent pool of IT Professionals on contract hire, permanent hire or managed services basis through its comprehensive and integrated recruitment, staff augmentation, workforce solutions, recruitment process outsourcing and managed services programs which are customized for individual client needs. Astra North Staffing Services include managing programs that are in compliance with matters focussing on careers, communications, legal and regulatory issues, technology and outsourcing, budgeting and metrics, IT staffing management best practices and global staffing management issues.
Our technical service extends the entire software development lifecycle from Consulting, Business Process Analysis, Requirement Mapping, Analysis, Design, Development, Testing to Implementation and Support. Astra-North Infoteck has expertise in building, maintaining and reengineering IT solutions to meet its client’s evolving needs.We help clients become agile to meet and exceed their goals.
Astra-North ~ Conquering Today's Challenges, Achieving Tomorrow's Vision!
Similar Jobs
Senior Salesforce CRM Business Analyst
About the role
Job Title Senior Salesforce CRM Business Analyst Location: Montreal- Hybrid (3 Days Work from Office)
Role Description
Requirement Gathering: Interview stakeholders to identify business needs, pain points, and strategic goals. Process Mapping: Document "as-is" workflows and design improved "to-be" processes using tools like Microsoft Visio or Lucidchart. System Configuration: Build and configure Salesforce features, including custom objects, fields, validation rules, flows, reports, and dashboards. Documentation: Write detailed Business Requirement Documents (BRDs), functional specifications, and user stories with clear acceptance criteria. Testing & Training: Lead User Acceptance Testing (UAT), create training materials, and conduct end-user training to ensure high adoption rates. Collaboration: Act as a liaison between the business units and developers/administrators, ensuring smooth system integration and development.
Required Qualifications & Skills
Salesforce Knowledge Proficiency in Salesforce CRM, including Sales Cloud, Service Cloud, or Experience Cloud. Communication Exceptional ability to translate complex technical jargon into understandable business terms, and vice versa. Analytical Thinking Strong problem-solving skills to evaluate management processes and key performance indicators (KPIs). Methodologies Familiarity with Agile frameworks (writing Epics, User Stories, managing Sprints) and Waterfall models. Certifications Preferred credentials include the Salesforce Certified Business Analyst and Administrator credentials.
Essential Skills
Requirement Gathering: Interview stakeholders to identify business needs, pain points, and strategic goals. Process Mapping: Document "as-is" workflows and design improved "to-be" processes using tools like Microsoft Visio or Lucidchart. System Configuration: Build and configure Salesforce features, including custom objects, fields, validation rules, flows, reports, and dashboards. Documentation: Write detailed Business Requirement Documents (BRDs), functional specifications, and user stories with clear acceptance criteria. Testing & Training: Lead User Acceptance Testing (UAT), create training materials, and conduct end-user training to ensure high adoption rates. Collaboration: Act as a liaison between the business units and developers/administrators, ensuring smooth system integration and development. Salesforce Knowledge: Proficiency in Salesforce CRM, including Sales Cloud, Service Cloud, or Experience Cloud. Communication: Exceptional ability to translate complex technical jargon into understandable business terms, and vice versa. Analytical Thinking: Strong problem-solving skills to evaluate management processes and key performance indicators (KPIs). Methodologies: Familiarity with Agile frameworks (writing Epics, User Stories, managing Sprints) and Waterfall models. Certifications: Preferred credentials include the Salesforce Certified Business Analyst and Administrator credentials.
Not the right fit? Search for Salesforce CRM Business Analyst jobs in Montreal, Quebec, Canada
About Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Astra - North Infoteck Inc.
Agile - Systems - Technologies - Resources - Applications
Apply for Jobs@ https://careers.astra-north.com/jobs/
We are a global information technology services, management consulting and outsourcing company headquartered in Canada. Astra North helps clients navigate the ever-changing complex information technology landscape with its portfolio of IT consulting services, managed services and staffing and talent management solutions.
The core challenge facing many businesses in their IT functions is the increasing shortage of talent across the globe and its resultant impact on productivity. To overcome this challenge Astra-North provides its clients with a single source Integrated Recruitment Process Outsourcing - iRPO Service. Astra-North works as a specialist strategic partner for its clients by providing the best talent pool of IT Professionals on contract hire, permanent hire or managed services basis through its comprehensive and integrated recruitment, staff augmentation, workforce solutions, recruitment process outsourcing and managed services programs which are customized for individual client needs. Astra North Staffing Services include managing programs that are in compliance with matters focussing on careers, communications, legal and regulatory issues, technology and outsourcing, budgeting and metrics, IT staffing management best practices and global staffing management issues.
Our technical service extends the entire software development lifecycle from Consulting, Business Process Analysis, Requirement Mapping, Analysis, Design, Development, Testing to Implementation and Support. Astra-North Infoteck has expertise in building, maintaining and reengineering IT solutions to meet its client’s evolving needs.We help clients become agile to meet and exceed their goals.
Astra-North ~ Conquering Today's Challenges, Achieving Tomorrow's Vision!