Assistant Front End Manager
About the role
Location: Food World Supermarket
Department: Front End / Customer Service
Reports To: Front End Manager / Store Manager
The Assistant Front End Manager supports the daily operations of the front-end department to ensure excellent customer service, efficient checkout operations, and a positive shopping experience. This role assists with supervising front-end staff, maintaining company policies, handling customer concerns, and ensuring smooth store operations.
Key Responsibilities
Customer Service & Operations
- Ensure exceptional customer service at all times
- Oversee daily front-end operations including cashiers, customer service desk, and baggers
- Assist in resolving customer complaints and inquiries promptly and professionally
- Maintain cleanliness, organization, and safety standards in the front-end area
Staff Supervision & Training
- Assist with scheduling, staffing, and shift coverage
- Support hiring, onboarding, and training of front-end employees
- Provide coaching, guidance, and performance feedback to team members
- Ensure staff adherence to company policies and procedures
Cash Handling & Compliance
- Monitor cash handling procedures, tills, and POS operations
- Assist with cash counts, deposits, refunds, and voids as required
- Ensure compliance with loss prevention, safety, and food retail regulations
Administrative & Store Support
- Support Front End Manager in meeting sales, productivity, and service goals
- Prepare reports related to front-end performance as needed
- Coordinate with other departments to ensure smooth store operations
- Act as Front End Manager in their absence
Qualifications & Skills
- High school diploma or equivalent (post-secondary education an asset)
- Previous experience in grocery retail or front-end supervision preferred
- Strong customer service and communication skills
- Leadership ability with a hands-on management style
- Knowledge of POS systems and cash handling procedures
- Ability to multitask in a fast-paced environment
- Flexible availability, including evenings, weekends, and holidays
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 25 lbs
- Ability to move throughout the store as needed
About J Dass Corp
J Dass Group's primary goal is to enhance the value of the Retail, Industrial, and Hospitality properties under its supervision. It achieves this through strategic renovations, property repositioning, and construction as well as through improved operations and sophisticated capital planning.
Assistant Front End Manager
About the role
Location: Food World Supermarket
Department: Front End / Customer Service
Reports To: Front End Manager / Store Manager
The Assistant Front End Manager supports the daily operations of the front-end department to ensure excellent customer service, efficient checkout operations, and a positive shopping experience. This role assists with supervising front-end staff, maintaining company policies, handling customer concerns, and ensuring smooth store operations.
Key Responsibilities
Customer Service & Operations
- Ensure exceptional customer service at all times
- Oversee daily front-end operations including cashiers, customer service desk, and baggers
- Assist in resolving customer complaints and inquiries promptly and professionally
- Maintain cleanliness, organization, and safety standards in the front-end area
Staff Supervision & Training
- Assist with scheduling, staffing, and shift coverage
- Support hiring, onboarding, and training of front-end employees
- Provide coaching, guidance, and performance feedback to team members
- Ensure staff adherence to company policies and procedures
Cash Handling & Compliance
- Monitor cash handling procedures, tills, and POS operations
- Assist with cash counts, deposits, refunds, and voids as required
- Ensure compliance with loss prevention, safety, and food retail regulations
Administrative & Store Support
- Support Front End Manager in meeting sales, productivity, and service goals
- Prepare reports related to front-end performance as needed
- Coordinate with other departments to ensure smooth store operations
- Act as Front End Manager in their absence
Qualifications & Skills
- High school diploma or equivalent (post-secondary education an asset)
- Previous experience in grocery retail or front-end supervision preferred
- Strong customer service and communication skills
- Leadership ability with a hands-on management style
- Knowledge of POS systems and cash handling procedures
- Ability to multitask in a fast-paced environment
- Flexible availability, including evenings, weekends, and holidays
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 25 lbs
- Ability to move throughout the store as needed
About J Dass Corp
J Dass Group's primary goal is to enhance the value of the Retail, Industrial, and Hospitality properties under its supervision. It achieves this through strategic renovations, property repositioning, and construction as well as through improved operations and sophisticated capital planning.