Case Manager – Community Treatment Order Program – East (Full Time Permanent) The Role and Opportunity The Canadian Mental Health Association (CMHA) – Toronto is looking for a Case Manager for the Community Treatment Order (CTO) Program, East Team. This intensive case management program supports individuals with severe mental illness who have been issued a CTO. Grounded in psychosocial rehabilitation principles, the program emphasizes recovery through consumer participation and collaboration. Services are provided to individuals aged sixteen and older who require support to remain in the community.

Salary: $54,943 – $63,988

Hours of Work: 35 per week

Location: 1200 Markham Rd., Suite 500, and in the community

About CMHA Toronto CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.

Responsibilities Reporting to the Program Manager, the Case Manager will:

• Work with the client, CTO Coordinator, treatment team, Substitute Decision Maker (if applicable), and other stakeholders to develop and implement individualized service plans.
• Support clients in meeting the obligations of their CTO and in accessing appropriate services and resources.
• Conduct assessments, provide supportive counseling, skills teaching, and psychoeducation on illness, medications, and symptom management.
• Build and maintain collaborative, respectful relationships with clients and their support systems.
• Deliver direct service using a strength-based approach, monitor progress, and conduct follow-ups.
• Advocate on behalf of clients and establish effective working relationships with community partners and service providers.

Experience & Education Required The ideal candidate will have:

• An undergraduate degree or diploma in social services or a related field.
• A minimum of three years’ experience in direct service delivery to adults with serious psychiatric disabilities (experience in community mental health is an asset).
• Strong knowledge of crisis intervention/prevention, addictions, recovery-oriented practice, culturally competent and trauma-informed care, and severe/persistent mental illness.
• A solution-focused approach, strong crisis management skills, and experience working with diverse communities from an anti-racism, anti-oppression, and non-homophobic lens.
• The ability to work both independently and within a multidisciplinary team, with effective analytical, assessment, and decision-making skills.
• A valid Ontario Driver’s License, access to a vehicle, and appropriate insurance coverage.

Why Choose CMHA Toronto? If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.

Our benefits include:

• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
• Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
• Work-life balance and flexibility – to ensure you have time for the things that matter to you
• Annual Professional Development Funding for career learning and advancement
• Work with like-minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability. Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities. Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a family.

As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace. We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset. If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.

To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination. CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.