Job Description

We are seeking a Client Care Representative who is ready to Amp Up their career at an organization that combines your passion and performance to shape a better world. Amplifon's recognition as a Top Employer 2025 across Europe, the United States, Canada, and New Zealand by the Top Employers Institute demonstrates the close tie between our purpose - helping people rediscover all the emotions of sound - and the success employees can experience here.

As a Client Care Representative, you will be the first point of contact for clients, supporting clinic functionality by managing inbound and outbound calls to schedule appointments and assist with inquiries. This role reports directly to the National Call Center Supervisor and plays a key part in delivering exceptional customer experiences.

Contract Role: This position is a contract role with a 6-month duration.

Location: Remote position however applicants must be located in British Columbia province.

Compensation: Based on qualifications we anticipate the hiring range will be $20-21 per hour and monthly incentives on top of base pay.

Key Responsibilities:

• Assist clients in selecting conveniently located Amplifon clinics and booking hearing tests or product maintenance.

• Manage inbound and outbound calls, emails, and other marketing-driven contacts.

• Follow pre-defined scripts in English while addressing consumer inquiries.

• Support marketing initiatives such as open houses, seminars, and campaigns.

• Maintain accurate client records and foster strong relationships with internal and external stakeholders.

• Provide additional support as needed, including reception, administrative tasks, and basic invoicing.

Qualifications in this role include, but are not limited to:

• High school diploma or post-secondary studies.

• Minimum 1 year of call center experience in inbound/outbound or electronic correspondence environments.

• Experience in sales, marketing, or healthcare is an asset.

• Intermediate proficiency in Microsoft Office Suite.

• Excellent verbal and written communication skills in English.

Preferred Experience and Skills:

• Strong interpersonal skills for effective collaboration with clients and colleagues.

• Problem-solving and organizational abilities.

• Proactive approach and ability to maintain professionalism.

• Fluency in a second language is considered an asset.

Benefits Offered:

• Medical, Dental, Vision, RRSP with company match, and hearing aid benefits for employees & family

• Generous vacation, safe and sick leave, paid holidays, paid volunteer time off, and bereavement

• Tuition reimbursement and Employee assistance program for employees & family

• Access to our Wellness Hub, your go-to resource for holistic well-being, offering tools and support

• Continuous career development with access to Ampli-Academy (internal LMS), LinkedIn Learning, Coursera, team training, and more.

• Additional specialized training for career development

About Us:

Amplifon, the global leader in the hearing care retail market headquartered in Milan, Italy, empowers people to rediscover all the emotions of sound. We operate in 26 countries with over 20,300 employees worldwide. Amplifon Canada is part of Amplifon Americas, regionally headquartered in Minneapolis, MN, supporting operations across Canada, Latin America, and the United States.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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