OC Experience Assistant, Hall School of Business and Entrepreneurship
About the role
Position Information
Position Number
S01040
Position Title
OC Experience Assistant, Hall School of Business and Entrepreneurship
Division/Portfolio
Hall School of Business and Entrepreneurship
Department/Program
Portfolio Dean's Office (P2)
Location
Kelowna
Other Flexible Work Options
Your Opportunity
The OC Experience Assistant, Hall School of Business and Entrepreneurship is a front-facing administrative role within the Hall School of Business and Entrepreneurship, that serves as the first point of contact for students, faculty, staff and the public. The role provides general information, customer services, and administrative assistance to support the day-to-day program, office and registration activities.
Reporting to the Manager, Business Operations, the position supports the Dean’s Office, faculty, Registration office and academic programs by responding to inquiries, coordinating routine academic and office processes, and assisting with communications, records management and events. The incumbent uses established procedures and systems to ensure accurate information sharing, efficient service delivery, and a positive student experience.
Functions and Duties
Learner and Customer Service Excellence
-
Act as the first point of contact for Hall School of Business and Entrepreneurship and College inquiries via phone, email, in person, and virtual channels.
-
Respond to general inquiries related to programs, admissions, registration, fees, student services, and College processes, referring more complex matters to appropriate departments.
-
Assist students in navigating online tools, websites, and student portals.
-
Provide respectful, timely, and confidential service to students, staff, and community members in accordance with College policies and privacy requirements.
-
Proactively connects with students on concerns or inquiries requiring follow up and resolves student concerns promptly and with sensitivity, referring more complex matters to appropriate specialists when necessary.
-
Communicates with internal departments, external partners, and community agencies to facilitate appropriate referrals and support services.
Hall School of Business and Entrepreneurship Office & Program Support
-
Provide administrative and reception support to the Dean’s Office, faculty, and Hall School of Business and Entrepreneurship staff.
-
Support routine academic processes such as exam coordination, scheduling adjustments, orientations, advising notifications, and student communications.
-
Assist with office operations including supplies, equipment, mail, room and space coordination, service requests, and inventory tracking.
-
Support financial and administrative tasks such as purchasing, expense documentation, travel support, invoicing, and basic budget tracking.
-
Assist with planning and supporting meetings, events, orientations, recruitment activities, and student‑focused initiatives.
-
Assists with communications such as newsletters, student notifications, website content updates and social media posts.
-
Prepares basic forms, documents, and promotional materials for academic and administrative use.
Knowledge Management & Continuous Improvement
-
Maintain and update standard information resources and knowledge tools used to support student service.
-
Track basic service activity data and provide feedback to support improvements in processes and service delivery.
-
Contribute suggestions to improve workflows, communications, and the student experience.
Additional Duties
-
Provide support to other campus locations or virtual services as required.
-
Perform other related duties as assigned.
Education and Experience
A two-year diploma in an applicable area, Minimum 2 years of related experience is required.
Skills and Abilities
-
Strong customer service and communication skills.
-
Ability to manage confidential information with discretion.
-
Organized, detail‑oriented, and able to manage multiple priorities.
-
Comfortable working both independently and as part of a team.
-
Proficient with Microsoft Office and common digital communication tools.
-
Adaptable and able to learn new systems and processes.
Preferred Qualifications
Desired Start Date
04/13/2026
Position End Date (if temporary)
Schedule
Monday to Friday, 8:00 a.m. to 4:00 p.m. or 8:30 a.m. to 4:30 p.m. during the academic semesters and 8:00 a.m. to 4:00 p.m. during the summer semester. Occasional morning and evening work required.
Annual Salary/Hourly Rate
$52,343- $59,732
Appointment Type
Support - Regular Full-time
Special Instructions to Applicants
If you have any questions, please contact Kirsty Sakires at ksakires@okanagan.bc.ca.
Employee Group
Support
Posting Detail Information
Competition Number
C003370
Number of Vacancies
1
Posting Open Date
03/26/2026
Posting Closing Date
04/07/2026
Open Until Filled
No
Inclusion Statement
Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, AccessibilityHR@okanagan.bc.ca.
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OC Experience Assistant, Hall School of Business and Entrepreneurship
About the role
Position Information
Position Number
S01040
Position Title
OC Experience Assistant, Hall School of Business and Entrepreneurship
Division/Portfolio
Hall School of Business and Entrepreneurship
Department/Program
Portfolio Dean's Office (P2)
Location
Kelowna
Other Flexible Work Options
Your Opportunity
The OC Experience Assistant, Hall School of Business and Entrepreneurship is a front-facing administrative role within the Hall School of Business and Entrepreneurship, that serves as the first point of contact for students, faculty, staff and the public. The role provides general information, customer services, and administrative assistance to support the day-to-day program, office and registration activities.
Reporting to the Manager, Business Operations, the position supports the Dean’s Office, faculty, Registration office and academic programs by responding to inquiries, coordinating routine academic and office processes, and assisting with communications, records management and events. The incumbent uses established procedures and systems to ensure accurate information sharing, efficient service delivery, and a positive student experience.
Functions and Duties
Learner and Customer Service Excellence
-
Act as the first point of contact for Hall School of Business and Entrepreneurship and College inquiries via phone, email, in person, and virtual channels.
-
Respond to general inquiries related to programs, admissions, registration, fees, student services, and College processes, referring more complex matters to appropriate departments.
-
Assist students in navigating online tools, websites, and student portals.
-
Provide respectful, timely, and confidential service to students, staff, and community members in accordance with College policies and privacy requirements.
-
Proactively connects with students on concerns or inquiries requiring follow up and resolves student concerns promptly and with sensitivity, referring more complex matters to appropriate specialists when necessary.
-
Communicates with internal departments, external partners, and community agencies to facilitate appropriate referrals and support services.
Hall School of Business and Entrepreneurship Office & Program Support
-
Provide administrative and reception support to the Dean’s Office, faculty, and Hall School of Business and Entrepreneurship staff.
-
Support routine academic processes such as exam coordination, scheduling adjustments, orientations, advising notifications, and student communications.
-
Assist with office operations including supplies, equipment, mail, room and space coordination, service requests, and inventory tracking.
-
Support financial and administrative tasks such as purchasing, expense documentation, travel support, invoicing, and basic budget tracking.
-
Assist with planning and supporting meetings, events, orientations, recruitment activities, and student‑focused initiatives.
-
Assists with communications such as newsletters, student notifications, website content updates and social media posts.
-
Prepares basic forms, documents, and promotional materials for academic and administrative use.
Knowledge Management & Continuous Improvement
-
Maintain and update standard information resources and knowledge tools used to support student service.
-
Track basic service activity data and provide feedback to support improvements in processes and service delivery.
-
Contribute suggestions to improve workflows, communications, and the student experience.
Additional Duties
-
Provide support to other campus locations or virtual services as required.
-
Perform other related duties as assigned.
Education and Experience
A two-year diploma in an applicable area, Minimum 2 years of related experience is required.
Skills and Abilities
-
Strong customer service and communication skills.
-
Ability to manage confidential information with discretion.
-
Organized, detail‑oriented, and able to manage multiple priorities.
-
Comfortable working both independently and as part of a team.
-
Proficient with Microsoft Office and common digital communication tools.
-
Adaptable and able to learn new systems and processes.
Preferred Qualifications
Desired Start Date
04/13/2026
Position End Date (if temporary)
Schedule
Monday to Friday, 8:00 a.m. to 4:00 p.m. or 8:30 a.m. to 4:30 p.m. during the academic semesters and 8:00 a.m. to 4:00 p.m. during the summer semester. Occasional morning and evening work required.
Annual Salary/Hourly Rate
$52,343- $59,732
Appointment Type
Support - Regular Full-time
Special Instructions to Applicants
If you have any questions, please contact Kirsty Sakires at ksakires@okanagan.bc.ca.
Employee Group
Support
Posting Detail Information
Competition Number
C003370
Number of Vacancies
1
Posting Open Date
03/26/2026
Posting Closing Date
04/07/2026
Open Until Filled
No
Inclusion Statement
Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, AccessibilityHR@okanagan.bc.ca.