MANAGER, INFRASTRUCTURE SERVICES

Reference #2025-109

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Title

Manager, Infrastructure, End User Support and Cybersecurity

Department/Section

Corporate Services

Employment Status

Permanent Full Time

Targeted Salary Range

$115,731.20-$137,430.80

Work Mode

Hybrid (2 Days Per Week)

• Increased frequency required in-office as needed (particularly in the first 6-12 months

Location

5310 Explorer Drive, Mississauga

Hours of Work

37.5 Hours/Week

Posting Open Date

Friday August 22, 2025

Posting Close Date

Sunday September 7, 2025

The targeted salary range is supplemented by a competitive total rewards package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations.

Uplifting Your Career at Ornge

Are you a visionary IT leader ready to drive innovation, optimize infrastructure, and make a meaningful impact? At Ornge, we’re not just managing systems—we’re enabling life-saving care across Ontario.

We’re looking for a strategic, forward-thinking Manager of Infrastructure Services to lead our technical teams, shape our infrastructure roadmap, and champion cybersecurity and service excellence. If you're passionate about best practices, transformation, and empowering teams, this is your opportunity to lead with purpose.

Are you a visionary IT leader ready to drive innovation, optimize infrastructure, and make a meaningful impact? At Ornge, we’re not just managing systems—we’re enabling life-saving care across Ontario.

Why Join Ornge**?**

• Support growth through cutting-edge infrastructure and strategic planning.
• Do meaningful, rewarding, and impactful work that supports critical healthcare delivery.
• Be part of a unified team committed to overcoming time and distance when it matters most.
• Lead with purpose in a role that blends technical depth, leadership, and innovation.

Inspired to Lead with Impact? Join Ornge and help us build resilient, secure, and future-ready infrastructure that supports life-saving missions across Ontario.

Apply today and be part of something bigger.

Responsibilities:

• Lead infrastructure operations across network, cloud, server, database, storage, and end-user support.
• Oversee cybersecurity strategy, vendor relationships, and ITSM practices (Change, Incident, Problem Management).
• Manage cloud and hardware infrastructure, i.e. firewalls, servers, mobile devices, and more.
• Act as a Tier 2/3 escalation point for core business systems and corporate services.
• Plan and test disaster recovery procedures with internal and external partners.
• Develop and monitor multi-million dollar operating, capital, and personnel budgets.
• Negotiate contracts with ISPs, carriers, and vendors to ensure cost-effective service delivery.
• Collaborate with cross-functional teams and the PMO to align technology with strategic goals.
• Drive IT governance, transformation initiatives, and business process reengineering.
• Serve as the point of contact for cybersecurity, overseeing awareness training and security operations.

Qualifications:

• University degree or diploma in Computer Science, Engineering, or related field.
• 7–9 years of progressive IT management experience across infrastructure domains.
• One or more certifications with respect to ITIL, Cisco, Microsoft and security domains such as ITIL 4, CCNA, MCSE, CISSP required.
• Proven leadership in managing diverse technical teams and complex IT environments.
• Expertise in budgeting, vendor management, and data center operations.
• Strong knowledge of ITIL practices and project management methodologies.
• Ability to communicate technical solutions clearly to non-technical stakeholders.
• Strategic thinking with a passion for innovation, service excellence, and continuous improvement.

Bonus Skills:

• Experience with RFx processes and business case development.
• Familiarity with disaster recovery, UPS systems, and risk mitigation strategies.
• Hands-on knowledge of cybersecurity tools, cloud platforms, and enterprise applications.

Total Rewards:

• Comprehensive Health, Dental and Vision Benefit Plan.
• 24/7 Employee and Family Assistance Program.
• Premium Defined Benefits Pension Plan Automatic Enrollment.
• Three Paid Personal Days (Pro-Rated for Year 1).
• Accrued vacation time starting at four weeks per year.
• PERKS! Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more!

At Ornge, we are:

• Community connectors.
• Equity in healthcare.
• Strong in our convictions.
• Proud of the services we provide.
• Uplifting in our mission, values, and services.

You can expect us to be:

• Competitive in pay, benefits, vacation time and more.
• Promoters of diversity.
• Champions of inclusivity and accessibility.
• Committed to your career advancement.
• A tight-knit, supportive culture.

A bit about you:

• You are driven by our collective desire to make a difference.
• Excited by problem solving and excels at in-the-moment decision making.
• Teamwork has always been where you thrive.
• You are ready to put your skills into action in a fast-paced environment.

What’s next:

• If you are ready to uplift lives, apply directly online.
• On apply, we’ll send you an email on how to check your application status within Jobvite.
• Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at HR@ornge.ca.
• Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities.
• Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time-sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition.

Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us.

Ornge. Lives uplifted.