All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

Reporting to the Manager, Social Responsibility, the Social Responsibility Consultant contributes to the corporation’s strategic principles and goals to ensure products and services are delivered in a socially responsible manner, to provide customer experiences that deliver sustainable net income, and to raise awareness that MBLL makes a valuable contribution to the province.

The incumbent plans, coordinates, implements, and measures the results of corporate and social responsibility programs and initiatives. The position embeds social responsibility and corporate reputation considerations in business operations and coordinates the corporation’s regulatory compliance related to social responsibility, accessibility, and French language services.

Job Responsibilities

Social Responsibility Consultants collectively coordinate programs and initiatives to achieve success in the department’s priorities. The program coordination duties of the incumbent will reflect a focus on social responsibility research, program evaluation, dashboard metrics, standards, and ESG reporting but will also involve a cross-over or supportive role in other areas of Social Responsibility.

Social Responsibility Research and Evaluation

• Internal Research: Conducts research studies, consumer surveys, and performs literature reviews to monitor trends in consumer behaviour and help guide overall corporate and social responsibility programming.
• Evaluation: Employs post-campaign surveys, pre/post training studies, focus group testing, and other research to monitor the effectiveness of MBLL programs. Coordinates mystery shopper research to assess employee and business partner compliance with responsible sale of products.
• External Research: Coordinates support for external research initiatives that have practical applications for the prevention and treatment of harms related to gambling, alcohol, and/or cannabis.
• Accreditation and Standards: Coordinates the development of standards, participation in external accreditation, and monitor ongoing corporate performance.

Responsibilities

• Oversee corporate and social responsibility programs and initiatives to meet corporate strategy and departmental priorities. Evolve these programs to keep them current and aligned with best practices.
• Monitor, analyze, and use evidence-based research and industry best practices to inform decision making. This may include review of existing research studies, monitoring of internal administrative data, or development and coordination of new research studies.
• Monitor and analyze consumer awareness campaigns ensuring metrics are in place to measure campaign success and that messages are successfully delivered to target audiences. Consumer surveys or focus group testing may be employed to inform the development of brands, campaigns, or programs.
• Use data, research, and customer feedback to demonstrate how social responsibility programs contribute to MBLL’s corporate goals, benefiting other departments in the process.
• Environmental, Social, and Governance (ESG) Reporting and Awareness: Coordinate the corporation's social responsibility metrics and monitors internal and external awareness about how MBLL positively impacts the province. This includes participation in the development of the corporation’s ESG report.
• Provide advisory services to departments and project teams across the corporation to ensure that items such as marketing campaigns, casino programs, new liquor products and evolving business operations reflect social responsibility and corporate reputation considerations.
• Participate in the development and reporting of MBLL’s obligation under Manitoba’s French Language Services Policy and the Accessibility for Manitobans Act.
• Develop and monitor project objectives, scope, plans, schedule, resources, deliverables, budgets and expenditures.
• Ensure evaluation and measurement plans are in place for key initiatives for continual improvement.
• Assess risks and provide creative and collaborative solutions where applicable.
• Problem-solve issues, keep stakeholders informed and involve Social Responsibility management as necessary.
• Establish and maintain exceptional working relationships with employees and management across the corporation, as well as external stakeholders, including government departments and agencies, customers, community groups, and/or service providers.
• Develop and deliver regular program reports, briefs, and presentations for internal and external audiences, including to managers and other business units.
• Coordinate procurement and/or Request for Proposals processes and participate on selection committees.
• Chair and organize meetings, set agendas and prepare background materials, as required.
• Encourage a climate that supports diversity.
• Assume other related duties as assigned.

Primary Qualifications

• A diploma or degree in Social Sciences, Business, Statistics, or related disciplines.
• A minimum two years’ related experience in marketing research or statistical analysis.
• Strong proficiency in writing, particularly when describing metrics or trends, and excellent oral communication abilities.
• Demonstrated experience coordinating projects and programs with multiple components, including budget management.
• Demonstrated experience balancing competing priorities and multiple projects while achieving high quality results.
• Strong and positive interpersonal skills and demonstrated experience in building working relationships to achieve goals.
• Demonstrated experience and willingness to successfully function as a solid team member and thrive in a team-based environment.
• Effective critical thinking, decision making and attention to detail.
• Demonstrated experience in finding creative and collaborative solutions and applying political acumen to sensitive and complex issues.
• Proficiency in current desktop productivity tools such as Microsoft Office, Microsoft Teams or other video conferencing solutions, Word, Excel, Outlook and PowerPoint.
• Proven ability to deliver on responsibilities when working from a home/remote office.

Secondary Qualifications

• Bilingual (French/English) language skills would be an asset.
• Experience in the alcohol or gambling industries or in corporate and social responsibility would be an asset.
• Experience reporting to international standards or accreditation systems would be an asset.

***All Manitoba Liquor & Lotteries employees may apply. Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased.

We thank all interested applicants, however, only those selected for interviews will be contacted.

A Great Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

• Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.
• Hybrid Work Model for Eligible Positions: Remote/Office work for eligible positions.
• Flex Time: Flexible shifts and work hours for eligible positions.
• Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
• Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
• Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
• Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
• The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

• Accrue up to 10 paid vacation days per year during the first 2 years of employment.
• Accrue 15 paid vacation days per year after 3 years of employment.
• Accrue 20 paid vacation days per year after 5 years of employment.
• Accrue 25 paid vacation days per year after 9 years of employment.
• Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

• Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee’s long-term strategy.
• Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

• Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependents. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance.

World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

• Educational Assistance: Tuition reimbursement for eligible employees.
• Training: Variety of courses and programs to support skill and professional development.
• Career progression: Internal job posting system that provides opportunities for a variety of career paths.
• Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

• Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
• Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.