Customer Success Manager
About the role
We are seeking Customer Success Managers to oversee and manage the process of customer retention, manage our customer support team, develop best practices, and the overarching mission to increase customer loyalty. A summary of some responsibilities and qualifications are listed below. If we have your interest, please apply so we talk further.
Experience with customer success roles and managing customer and partner activities Lead customer retention efforts, mentor and recruit customer support specialists, and promote culture of customer loyalty Improve internal processes to remedy trends that may potentially impact the customer experience, and KPI tracking and reporting Involvement with the product roadmap Maintain regular communication with customers to be closer to downstream experiences with the platform and service Identify potential topics for news and blog releases which will interest existing and new potential customers
Not the right fit? Search for Customer Success Manager jobs in Success, Saskatchewan, Canada
About NextWave Energy Monitoring - APAC
NextWave Energy Monitoring is a U.S.-based technology company specializing in solar monitoring and performance analytics. Our platform provides real-time visibility, intelligent alerts, and actionable insights to help asset owners, EPCs, developers, and O&M teams maximize energy yield and operational efficiency across rooftop and utility-scale solar projects.
We integrate seamlessly with multi-brand inverters, meters, data loggers, and SCADA systems, enabling unified monitoring for distributed portfolios across Southeast Asia and global markets. Our solutions are designed to identify underperformance early, reduce downtime, improve financial returns, and support long-term asset lifecycle management.
Operating across Thailand, Vietnam, the Philippines, and Malaysia, we support IPPs, corporate clients, commercial & industrial portfolios, and renewable energy investors seeking scalable, transparent, and hardware-agnostic monitoring solutions.
What sets us apart:
- Advanced performance analytics and reporting
- Multi-brand compatibility and third-party integration
- Portfolio-level monitoring across multiple sites
- Customizable dashboards and automated reporting
- Fast deployment and dedicated technical support
Our mission: To accelerate renewable energy adoption by delivering intelligent, reliable, and globally scalable solar monitoring technologies.
Follow this page for industry insights, case studies, workshops, and product updates.
Similar Jobs
Customer Success Manager
About the role
We are seeking Customer Success Managers to oversee and manage the process of customer retention, manage our customer support team, develop best practices, and the overarching mission to increase customer loyalty. A summary of some responsibilities and qualifications are listed below. If we have your interest, please apply so we talk further.
Experience with customer success roles and managing customer and partner activities Lead customer retention efforts, mentor and recruit customer support specialists, and promote culture of customer loyalty Improve internal processes to remedy trends that may potentially impact the customer experience, and KPI tracking and reporting Involvement with the product roadmap Maintain regular communication with customers to be closer to downstream experiences with the platform and service Identify potential topics for news and blog releases which will interest existing and new potential customers
Not the right fit? Search for Customer Success Manager jobs in Success, Saskatchewan, Canada
About NextWave Energy Monitoring - APAC
NextWave Energy Monitoring is a U.S.-based technology company specializing in solar monitoring and performance analytics. Our platform provides real-time visibility, intelligent alerts, and actionable insights to help asset owners, EPCs, developers, and O&M teams maximize energy yield and operational efficiency across rooftop and utility-scale solar projects.
We integrate seamlessly with multi-brand inverters, meters, data loggers, and SCADA systems, enabling unified monitoring for distributed portfolios across Southeast Asia and global markets. Our solutions are designed to identify underperformance early, reduce downtime, improve financial returns, and support long-term asset lifecycle management.
Operating across Thailand, Vietnam, the Philippines, and Malaysia, we support IPPs, corporate clients, commercial & industrial portfolios, and renewable energy investors seeking scalable, transparent, and hardware-agnostic monitoring solutions.
What sets us apart:
- Advanced performance analytics and reporting
- Multi-brand compatibility and third-party integration
- Portfolio-level monitoring across multiple sites
- Customizable dashboards and automated reporting
- Fast deployment and dedicated technical support
Our mission: To accelerate renewable energy adoption by delivering intelligent, reliable, and globally scalable solar monitoring technologies.
Follow this page for industry insights, case studies, workshops, and product updates.