Top Benefits
About the role
Who you are
- We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team
- 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant)
- Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security
- Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments
- Comfortable leading deployments and technical troubleshooting on customer sites
- Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems
- Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders
- Ability to manage multiple client accounts and prioritize competing demands
- Strong documentation skills and a disciplined approach to knowledge sharing
- Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.)
- Experience with modern DevSecOps tools and CI/CD pipelines
- Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001)
- Experience working in high-availability or mission-critical environments
What the job involves
- In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions
- You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams
- Serve as the primary technical point of contact for assigned enterprise clients
- Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises)
- Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions
- Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence
- Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices
- Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements
- Participate in incident response and post-mortem activities when escalations occur
- Create and maintain technical documentation, runbooks, and environment
Benefits
- Excellent insurance programs
- Stock options
- Multifaceted reward program
- Quarterly & annual reviews
- Personalizing appreciation
- Flexible-work arrangements
- Company / Team outings
- Generous PTO policies
- Green, clean office space
- Workout exercise & sports
- Friendly work environment
Not the right fit? Search for Technical Account Manager jobs in Canada, United States
About OPSWAT
OPSWAT protects critical infrastructure. Our goal is to eliminate malware and zero-day attacks. We believe that every file and every device pose a threat. Threats must be addressed at all locations at all times—at entry, at exit, and at rest. Our products focus on threat prevention and process creation for secure data transfer and safe device access. The result is productive systems that minimize risk of compromise. That’s why 98% of U.S. nuclear power facilities trust OPSWAT for cybersecurity and compliance.
OPSWAT. Trust no file. Trust no device.
Visit us on Twitter, Facebook, Instagram, and YouTube.
http://www.twitter.com/opswat http://www.facebook.com/opswat https://www.instagram.com/opswat https://www.youtube.com/user/opswat1
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Top Benefits
About the role
Who you are
- We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team
- 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant)
- Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security
- Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments
- Comfortable leading deployments and technical troubleshooting on customer sites
- Knowledge of cloud platforms (AWS, Azure, GCP) and their security ecosystems
- Excellent communication skills – able to translate complex technical concepts into clear, actionable insights for both technical and non-technical stakeholders
- Ability to manage multiple client accounts and prioritize competing demands
- Strong documentation skills and a disciplined approach to knowledge sharing
- Industry certifications such as CISSP, CISM, CEH, OSCP, or vendor-specific certs (AWS Security Specialty, Microsoft SC-200, etc.)
- Experience with modern DevSecOps tools and CI/CD pipelines
- Familiarity with data privacy and compliance frameworks (e.g., GDPR, HIPAA, NIST, ISO 27001)
- Experience working in high-availability or mission-critical environments
What the job involves
- In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions
- You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams
- Serve as the primary technical point of contact for assigned enterprise clients
- Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises)
- Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions
- Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence
- Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices
- Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements
- Participate in incident response and post-mortem activities when escalations occur
- Create and maintain technical documentation, runbooks, and environment
Benefits
- Excellent insurance programs
- Stock options
- Multifaceted reward program
- Quarterly & annual reviews
- Personalizing appreciation
- Flexible-work arrangements
- Company / Team outings
- Generous PTO policies
- Green, clean office space
- Workout exercise & sports
- Friendly work environment
Not the right fit? Search for Technical Account Manager jobs in Canada, United States
About OPSWAT
OPSWAT protects critical infrastructure. Our goal is to eliminate malware and zero-day attacks. We believe that every file and every device pose a threat. Threats must be addressed at all locations at all times—at entry, at exit, and at rest. Our products focus on threat prevention and process creation for secure data transfer and safe device access. The result is productive systems that minimize risk of compromise. That’s why 98% of U.S. nuclear power facilities trust OPSWAT for cybersecurity and compliance.
OPSWAT. Trust no file. Trust no device.
Visit us on Twitter, Facebook, Instagram, and YouTube.
http://www.twitter.com/opswat http://www.facebook.com/opswat https://www.instagram.com/opswat https://www.youtube.com/user/opswat1