Who you are

• You’ll thrive here if you’re detail-oriented, curious, and enjoy connecting the dots across complex datasets to uncover insights that inform business decisions
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 6-8 years of experience in business analysis, sales operations, finance, or commercial analytics in multiple contexts
• Strong analytical and problem-solving skills; able to follow structured methodologies and provide actionable outputs
• Proficiency with Excel, SQL, and visualization tools (Tableau, Power BI, or equivalent)
• Collaborative mindset, comfortable working across multiple functions
• Detail-oriented and methodical, with a bias toward action and follow-through
• Bachelor’s degree required; advanced degree desired

What the job involves

• The GTM Decision Support team helps ServiceNow leaders make faster, smarter, and more confident go-to-market decisions
• We combine structured insight delivery with hands-on decision support to ensure executives have the right information, at the right time, in a format that drives action
• Our team operates at the intersection of data, analysis, and strategy:
• Insight Cadence & Alignment: We define and manage the rhythm of recurring insights, ensuring cross-functional alignment, clarity, and visibility into performance, trends, and key business decisions
• Decision Support: We partner with senior leaders to frame high-impact problems, perform deep-dive analyses, model tradeoffs, and provide decision-ready recommendations that drive measurable outcomes
• By connecting data to action, our team ensures the GTM organization operates with speed, alignment, and confidence
• The Decision Support, Senior Manager plays a critical supporting role in the GTM Decision Support function
• As a high powered individual contributor, you’ll conduct research, analyze data from multiple sources, and preparing executive-ready synthesis to inform key decisions
• You'll partner across functions to consolidate and validate data from diverse sources - pipeline, bookings, renewals, product usage, compensation - to enable informed, strategic decision-making
• Partner with Decision Support Lead to conduct structured analyses, answering specific business questions that inform leadership decision
• Convert insights into structured frameworks, working models and decision-support tools that accelerate execution
• Support creation of executive-ready presentations, reports, and decision briefs by translating analytical outputs into clear visuals and summaries
• Maintain consistency in metrics and definitions across analyses to ensure alignment and accuracy
• Partner with cross-functional teams (Finance, Sales Ops, DT, HR, Customer Success, Product) to reconcile inputs and clarify assumptions
• Track follow-ups from decision forums and operating rhythm meetings to ensure alignment between insights and actions
• Identify recurring issues or gaps in data and propose improvements to support more efficient analyses
• Analyses are accurate, timely, and provide clear inputs to decision-making
• Decision Support Leads can focus on executive engagement and problem-solving without needing to double-check core analysis
• Stakeholders trust the analysis for completeness and clarity, reducing rework and reactive follow-ups

Benefits

• Commuter benefits
• Annual learning stipends
• Work from home opportunities
• Generous family leave
• Matched donations
• Flexible PTO
• 401(k) matching
• Paid volunteer time