About SickKids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Position Description

This Patient Care Information Coordinator position will be supporting both the Bone Health Clinic within the Division of Endocrinology and the ambulatory clinics for the division of Allergy/Immunology. This position will be responsible for the patient scheduling process and facilitate the delivery of patient care by providing a high level of support and assistance to patient cluster staff and patient/families. They will support the operation of the team/unit by providing clerical and administrative functions in a proactive and organized manner.

Here's What You'll Get To Do

• Manage incoming referrals and schedule appointments within priority windows.
• Answer phone calls and respond to requests for information from families and healthcare staff
• Ensure related scheduling documentation is processed, organized, updated and available
• Support clinical staff in organizing and storing materials that are utilized in the unit
• Facilitate communication flow via telephone, paging, and computer access
• Reschedule appointments as necessary and inform necessary people of these changes
• Maintain appointment schedules on the computer system and notify patients/families of any updates or changes to their appointments
• Collate clinical data and relay this information in a precise and timely manner to colleagues within and outside of the organization
• Greet and orient patients and their families to the unit
• Support registration and flow of patients within the clinic
• Maintain an efficient and tidy work environment
• Initiate and assist in the coordination of family/patient and health care professional education sessions and events
• Communicate with inter-professional team members within and outside of the organization to coordinate the booking of Outreach visits
• Act as the liaison for external hospital contacts

Here's What You'll Need

• Bachelor's Degree in a related field (Medical Administration, Business Administration, Health Administration) preferred
• Minimum of 3 years clerical or administrative experience in a health care setting. Experience in a hospital environment is preferred
• Scheduling experience is essential and medical terminology is an asset
• Accurate keyboarding skills and strong working knowledge of Word, Excel, PowerPoint, and Outlook
• Experience with EPIC is an asset
• Strong attention to detail
• Excellent problem solving skills that demonstrate an ability to anticipate potential issues and make suggestions
• Strong interpersonal, communication and organizational skills with both fellow colleagues and patients
• Ability to remain focused and prioritize tasks in a busy and high stress environment
• Dependability and good attendance
• Demonstrates commitment and actions in advancing equity, diversity and inclusion objectives

Here's What You'll Love

• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
• For more on why you'll love working at SickKids, visit our careers site.

Employment Type

• Split position- 0.50 FTE Bone Health Clinic within the Division of Endocrinology & 0.50FT E ambulatory clinics for the division of Allergy/Immunology
• Full-time, contract, 13 months

Our Commitment to Diversity

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

Accessibility & Accommodation

If you require accommodation during the application process, please reach out to our aSKHR team. SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired. If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

How To Apply

Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.