Job Summary

An ServiceNow Associate Technical Consultant is an entry-level to mid-level role focused on implementing, configuring, and supporting clients' use of the ServiceNow platform. Key responsibilities include analyzing technical requirements, designing and building solutions, creating documentation, performing testing, and providing technical support and guidance to clients and internal teams. 

Role & Responsibilities

• Development of ServiceNow system enhancements and process improvements
• Building/coding solutions in the ServiceNow platform to address customer needs
• Maintaining existing applications and implementing additional applications
• Being intimately familiar with Client Scripts, Business Rules, Data Policies, Access Control Lists (ACLs), and UI Pages
• Upgrading the ServiceNow Platform on a regular basis
• Administers the ServiceNow platform and interfacing applications including maintenance and technical support
• Work closely with ServiceNow functional teams to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams
• Collaborate with the ServiceNow functional team to configure and improve the core system
• Manage Database structure
• Create complex workflow activities including approvals and orchestration
• Configure system events, alerts, and notifications
• Run reports, configure service level agreements (SLAs) and perform instance branding and customization
• Import and Transform data into the appropriate tables in ServiceNow
• Maintain system performance integrity

Success Criteria

• Timely and error-free delivery of enhancements aligned with customer requirements and platform best practices.
• Reduction in recurring issues and high satisfaction scores from internal and external stakeholders.
• Positive feedback on clarity and usefulness of documentation; successful enablement of client teams post-deployment.
• Achieve the chargeability goal established by management.
• Active CSA certification and progress toward additional certifications relevant to assigned modules (e.g., ITSM, ITAM). Participation in delta exams and credential maintenance activities as outlined by the ServiceNow Certification Maintain Program.

Organizational Alignment

• The role will report to the ServiceNow Technical Team Lead.

What we offer

• Generous pay with bonus structure

• Independent environment without a lot of red tape where you are empowered to make decisions

• Substantial benefits package that includes:

• • • Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions
    • Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
    • 401k program with employer matching 50% up to the first 10% of employee’s contributions
    • Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
    • Access to EAP and concierge services
    • Pre-paid legal at no cost
    • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
    • Employee stock purchase plan
    • Learning and development opportunities galore
    • Tuition reimbursement
    • And much more!
    • Specific to Milwaukee-based office employees: company-paid parking

• Winning culture, inclusive environment, and friendly people all over the world

• A remote-friendly organization, with colleagues working remotely either part or full-time

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.

Job Requirements

What you offer

• College or bachelor's degree in computer science, MIS, Engineering or related field, or equivalent job experience
• Software development experience with JavaScript, API Integrations, Web development familiarity (HTML, CSS, and XML) and database concepts.
• Excellent analytical, problem solving, and troubleshooting skills
• Ability to work independently with minimal direction as well as in a team setting
• Ability to handle multiple priorities simultaneously
• Strong communication skills both written and verbal
• English is mandatory
• A second language should be an asset

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

Target compensation for this role will be $75-100K CAD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawaii currently.

Company description

Why SoftwareOne?

For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location.

What you should know about us:

Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful.

Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder.

What we expect from our employees:

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but are able to work at Speed manage change in a global economy.