Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

Here Are Our Core Values Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a

Job Title: Project Solutions Representative Reports to: Customer Solutions Supervisor Department: Customer Experience Location: Calgary A.B. Full Time Basic Purpose Help maintain and grow Bureau Veritas’ market share with existing and new clients through exceptional customer support.

Key Accountability/Responsibilities

• Manage incoming communications via phone, email and online chat (omni-channel). Respond quickly and accurately to tickets or escalate accordingly

• Create/update orders based on customer requirements and requests including, but not limited to, bottle orders and change order requests

• Initiate analysis cancellations resulting from internal or external changes

• Coordinate and communicate client & internal deadline changes with lab operations team

• Coordinate and communicate client toggle requests with lab operations team

• Investigate and respond to internal inquiries from other Bureau Veritas labs

• Assist to resolve issues with client submissions (FLAGs)

• Responsible for subcontract management:

• Offsite management and communication with other Bureau Veritas labs regarding their offsite submissions and inquiries

• Review confirmation reports issued by subcontracting labs for accuracy (TAT, parameters, etc.)

• Upload subcontracting reports to LIMS

• Escalate issues when required and inform the appropriate parties

• Effectively execute Project Solution Representative key performance indicators (KPIs)

• May act as a back-up for functions performed by Project Submissions Support

• Adhere to Bureau Veritas Code of Ethics Policy

• Support and comply with all Bureau Veritas policies, Quality System and Health & Safety program

• Participate, when requested in department and health and safety meetings

• Maintain training records and relevant qualifications

• All other responsibilities as assigned

Skills And Knowledge

• You possess a University Degree or a College Diploma in Sciences, preferably chemistry or environmental related and/or have the equivalent experience
• 2-3 years of experience in customer service and/or laboratory environment is an asset
• Strong customer service attitude and commitment to providing exceptional customer service and quality results
• Good working knowledge of current industry regulations and guidelines in order to provide educated client advice
• Attentiveness to detail and ability to manage a diverse workload within a fast-paced environment with changing priorities and frequent interruptions
• Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
• Outstanding relationship management skills
• You have excellent listening, problem‐solving, attention to detail and communication skills
• You possess an energetic and keen personality with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to change is required
• You are ethical, dynamic, motivated and results oriented
• Strong computer literacy (Microsoft Word, Excel, Outlook etc.)

Working Conditions

• Office environment with frequent interaction in a laboratory environment;
• High level of work production in fast-paced lab environment;
• Flexible working hours, overtime and shift work;
• Changing priorities and balancing workload to meet tight deadlines;
• High level of multi‐tasking with large cross‐section of internal and external stakeholders;
• Hazardous materials are handled using established safety procedures and appropriate equipment. This position has minimal exposure to hazardous chemicals.

Additional Benefits Include Top-Tier Health, Dental, and Vision

Paid Time Off, Statutory Holidays, and up to 8 hours of volunteer time off

Life Insurance & AD&D

STD & LTD Coverage

Company RRSP match

Employee Assistant Program (EAP)

Professional Development through Tuition Reimbursement

Bureau Veritas is proud to be committed to providing fair and competitive pay.

The salary range for this role is $23-$25 per hour