Front Desk Associate
About the role
The Impact a Front Desk Associate can make:
The Front Desk Associate will be responsible for overseeing and coordinating all front desk activities and managing the incoming and outgoing traffic. The front desk is a high traffic area for youth, donors, volunteers and staff and you will be the first point of contact for those who come through our doors. This role is supported by our program Youth Workers, who share the desk in the event a Youth requires support or de-escalation is required. You will bring absolute respect and love to every interaction that you have and help to make Covenant House a welcoming environment for all.
How you will contribute:
- Provide friendly customer service to youth, donors, volunteers and other visitors
- Provide information and assistance to youth as required
- Answer and direct incoming calls to the appropriate departments
- Communicate and coordinate with other members of the front desk team and various departments as required
- Receive and distribute mail and packages
- Stay up to date on property restrictions
- With the program Team Leaders, coordinate clearing of the lobby for incidents
- Other related duties as assigned
Compensation:
The successful candidate can expect a starting salary of between $34,944.00 and $43,680.00 depending on factors such as internal equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $52,416.00.
Who are we looking for?
Education and Experience:
- Minimum High School diploma
- Degree or Diploma in a Social Services field considered an asset
- Non-Violent Crisis Intervention Training an asset
- 1 year of administrative working experience preferred
Competencies:
- Able to work in a fast paced, dynamic environment with minimal supervision
- Excellent interpersonal skills with the ability to display tact, respect, and diplomacy
- Excellent problem-solving skills
- Adaptable with a can-do attitude
- Organized with excellent multi-tasking skills
- Able to maintain professional boundaries with the Youth.
About Covenant House International
No youth should ever be without a home — period. This urgent belief and over 50 years of experience have placed Covenant House at the forefront of the fight against youth homelessness. Founded in 1972, Covenant House is the largest primarily privately-funded agency in the North and Central America offering free 24/7 crisis care, housing, and supportive services for youth, young families, and survivors of human trafficking. Located in 34 cities across 5 countries (the United States, Canada, Guatemala, Honduras, and Mexico) Covenant House provides shelter, food, medical and mental health care, crisis intervention, educational and vocational services, and an array of supportive services to youth facing homelessness regardless of their race, religion, sexual orientation, gender identity or expression. The Covenant House mission is centered and built on community, where youth, staff, volunteers, and partners love one another unconditionally, respect each other absolutely, and dedicate ourselves to a covenant of compassion and hope.
Front Desk Associate
About the role
The Impact a Front Desk Associate can make:
The Front Desk Associate will be responsible for overseeing and coordinating all front desk activities and managing the incoming and outgoing traffic. The front desk is a high traffic area for youth, donors, volunteers and staff and you will be the first point of contact for those who come through our doors. This role is supported by our program Youth Workers, who share the desk in the event a Youth requires support or de-escalation is required. You will bring absolute respect and love to every interaction that you have and help to make Covenant House a welcoming environment for all.
How you will contribute:
- Provide friendly customer service to youth, donors, volunteers and other visitors
- Provide information and assistance to youth as required
- Answer and direct incoming calls to the appropriate departments
- Communicate and coordinate with other members of the front desk team and various departments as required
- Receive and distribute mail and packages
- Stay up to date on property restrictions
- With the program Team Leaders, coordinate clearing of the lobby for incidents
- Other related duties as assigned
Compensation:
The successful candidate can expect a starting salary of between $34,944.00 and $43,680.00 depending on factors such as internal equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $52,416.00.
Who are we looking for?
Education and Experience:
- Minimum High School diploma
- Degree or Diploma in a Social Services field considered an asset
- Non-Violent Crisis Intervention Training an asset
- 1 year of administrative working experience preferred
Competencies:
- Able to work in a fast paced, dynamic environment with minimal supervision
- Excellent interpersonal skills with the ability to display tact, respect, and diplomacy
- Excellent problem-solving skills
- Adaptable with a can-do attitude
- Organized with excellent multi-tasking skills
- Able to maintain professional boundaries with the Youth.
About Covenant House International
No youth should ever be without a home — period. This urgent belief and over 50 years of experience have placed Covenant House at the forefront of the fight against youth homelessness. Founded in 1972, Covenant House is the largest primarily privately-funded agency in the North and Central America offering free 24/7 crisis care, housing, and supportive services for youth, young families, and survivors of human trafficking. Located in 34 cities across 5 countries (the United States, Canada, Guatemala, Honduras, and Mexico) Covenant House provides shelter, food, medical and mental health care, crisis intervention, educational and vocational services, and an array of supportive services to youth facing homelessness regardless of their race, religion, sexual orientation, gender identity or expression. The Covenant House mission is centered and built on community, where youth, staff, volunteers, and partners love one another unconditionally, respect each other absolutely, and dedicate ourselves to a covenant of compassion and hope.