Nature of the Work & Responsibilities

NATURE OF THE WORK:

The principal and customary work of the employee in this employment class consists in performing technical duties related to network, computer and peripherals, and providing technical support to users.

RESPONSIBILITIES:

• Participate in the overall computer support of the Dawson community via IT Support and other methods.

• Create users and related configuration tasks in both Skytech Applications and Active Directory.

• Manage employee accounts and permissions in various Skytech applications.

• Assist users on the use of Omnivox modules, including MIO, and troubleshoot problems.

• Assist users with Clara issues, especially during registration, and troubleshoot.

• Reset user passwords and diagnose login problems.

• Assist in the completion of lab configuration and installation of software.

• Diagnose computer hardware and software problems, employing various utilities, where applicable, place service calls where necessary.

• Participate in dispatching of calls and tickets as needed.

• Perform other duties as required by the IT Support Manager.

Qualifications & Conditions

QUALIFICATIONS:

To have a diploma of college studies (DEC) in an appropriate specialty or a diploma or an attestation of studies which is recognized as equivalent by the competent authority.

CONDITIONS:

• Proven knowledge of Windows 11 operating systems

• Proven knowledge of Macintosh OS X operating system including: preferences, user management, and system trouble shooting systems

• Proven ability to troubleshoot printers in an AD environment

• Advanced oral and written English communication skills (testing may be required)

• Basic oral French communication skills (testing may be required)

• Excellent customer service skills

• Attention to detail and accuracy

• Ability to organize work and meet deadlines

• Ability to work in a team and autonomously

Additional Job Application Details

Include a cover letter with your application addressed to Laura Smith.

Considering the ministerial directives issued by the Secrétariat du Conseil du trésor, concerning the recruitment freeze in public services, as of November 1, 2024, only applications from persons employed with a regular employee status at the College or in the Québec public college network may be considered for filling a posting that is not in direct service to students.

Please note that internal applicants within this category of employment have priority for all positions. We thank all applicants for their interest in Dawson College, but only those selected for an interview will be contacted.

Dawson College adheres to an equal access employment program and, as such, encourages women, Indigenous peoples, visible and ethnic minorities, and persons with disabilities to apply.