Duty Manager Passenger Service Fluent in Hindi and Punjabi YYZ
Top Benefits
About the role
Overview:
Job Summary
This role efficiently and profitably manages and directs passenger service activities by providing a safe and productive working environment for ground handling services to its customers and staff alike.
Job Responsibilities
- Ensure compliance with all Swissport's corporate and airline safety and security procedures to meet/exceed regulatory standards.
- Efficient Resource Planning (manpower, equipment) and managing scheduling,
- Maintain good relations with customers and airport authorities,
- Provide support to front-line staff and management.
- Resolve issues promptly.
- Coach and train all employees to improve operations effectively,
- Ensure workforce adherence to company policies and procedures,
- Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments, etc...
- Administer new hires, recalls, terminations, and changes via the Dayforce system,
- Maintain, monitor, and report on agreed key performance indicators (KPIs)
- Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirements.
- Ensure senior management is promptly informed of important issues, such as flight irregularities.
Qualifications and Competencies
- Minimum 3 years of passenger service supervisory experience,
- Excellent verbal and written communication skills in English, and Fluent in Hindi and Punjabi.
- Excellent knowledge of passenger service Operations,
- Must be able to obtain and maintain a Transport Canada Security background check,
- Strong organizational and multi-tasking skills,
- Leadership ability- demonstrated through previous supervisory experience,
- Customer focus and quality awareness,
- Ability to deal with conflict and escalated situations under pressure and tight deadlines,
- Valid Driver’s License and bondable.
What We Offer:
- An extended health, dental, and vision package for full-time employees.
- 4% of vacation pay is included in your monthly payroll.
- Comprehensive paid training.
- Free airport parking is provided for full-time employees.
- Possibility of advancement – we encourage internal career development.
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion, where all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
#P1
About Swissport
In 2023, Swissport International AG provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 air cargo centers worldwide. Swissport was active at 286 airports in 44 countries on six continents as of 31 December 2023.
Duty Manager Passenger Service Fluent in Hindi and Punjabi YYZ
Top Benefits
About the role
Overview:
Job Summary
This role efficiently and profitably manages and directs passenger service activities by providing a safe and productive working environment for ground handling services to its customers and staff alike.
Job Responsibilities
- Ensure compliance with all Swissport's corporate and airline safety and security procedures to meet/exceed regulatory standards.
- Efficient Resource Planning (manpower, equipment) and managing scheduling,
- Maintain good relations with customers and airport authorities,
- Provide support to front-line staff and management.
- Resolve issues promptly.
- Coach and train all employees to improve operations effectively,
- Ensure workforce adherence to company policies and procedures,
- Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments, etc...
- Administer new hires, recalls, terminations, and changes via the Dayforce system,
- Maintain, monitor, and report on agreed key performance indicators (KPIs)
- Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirements.
- Ensure senior management is promptly informed of important issues, such as flight irregularities.
Qualifications and Competencies
- Minimum 3 years of passenger service supervisory experience,
- Excellent verbal and written communication skills in English, and Fluent in Hindi and Punjabi.
- Excellent knowledge of passenger service Operations,
- Must be able to obtain and maintain a Transport Canada Security background check,
- Strong organizational and multi-tasking skills,
- Leadership ability- demonstrated through previous supervisory experience,
- Customer focus and quality awareness,
- Ability to deal with conflict and escalated situations under pressure and tight deadlines,
- Valid Driver’s License and bondable.
What We Offer:
- An extended health, dental, and vision package for full-time employees.
- 4% of vacation pay is included in your monthly payroll.
- Comprehensive paid training.
- Free airport parking is provided for full-time employees.
- Possibility of advancement – we encourage internal career development.
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion, where all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
#P1
About Swissport
In 2023, Swissport International AG provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 air cargo centers worldwide. Swissport was active at 286 airports in 44 countries on six continents as of 31 December 2023.