About the role
Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!
At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and customers need to have confidence that our managers and associates at all levels of the organization have the knowledge, skills and competencies to excel. Our company depends on systems and processes that support the continued learning and development of our people. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.
Nature & Scope: Reporting to the District Manager, the Store Manager creates and maintains the Roots Experience for our customers and employees. Key to this role is leadership building, succession planning and coaching. The Store Manager is responsible for modeling and acting in accordance with Roots guiding principles and beliefs.
Key Job Responsibilities:
- Achieve store sales budgets through execution of company standards, policies and procedures while exceeding customers' expectations through superior service at every opportunity.
- Provides ongoing selling skills coaching and development based on each staff member's individual strengths and weaknesses in order to achieve their personal sales goals.
- Establishes appropriate action plans to improve each individual's performance and productivity
- Ensures that customer loyalty is built and maintained by providing the ultimate shopping experience and by resolving customer issues or complaints in a timely and positive manner.
- Demonstrates the ability to lead by example in sales and customer service.
- Proactively seeks out qualified candidates for existing or potential positions ensuring the store structure meets the business needs.
Qualifications and Experience Required:
- 3 + years related experience in a retail apparel environment
- Leadership skills: demonstrated through KPI results, retention & performance coaching principles
- Experience with visual planning and merchandising.
- Demonstrated sales achievements in a high volume store.
- Ability to manage resources to ensure that established service levels are achieved at all times.
- Ability to manage multiple situations simultaneously while staying composed.
- Must possess excellent communication (both oral and written), leadership and interpersonal skills.
- Organization, planning and strong problem solving skills.
- Ability to plan and prioritize workload.
- Strong team-building skills with the ability to coach and mentor others.
At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.
About Roots
Established in 1973, Roots is Canada’s leading lifestyle brand known around the world for its premium leather goods, apparel and accessories, with more than 120 retail locations in Canada and the United States, and more than 100 in Asia. Roots is not only a brand, we are a culture and lifestyle inspired by the open air. We are a team of people who share values focused on quality and integrity. We celebrate our heritage and authenticity and are proud of what we stand for. Our employees share this passion and seek opportunities to stretch their boundaries, learn new experiences and continue to grow their Roots.
Fondée en 1973, Roots la principale marque canadienne axée sur le « style de vie » et elle est reconnue dans le monde entier pour ses articles en cuir, ses vêtements sport et ses accessoires de qualité. Elle possède plus de 120 points de vente au Canada et aux États-Unis, et plus de 100 en Asie. Roots est bien plus qu’une simple marque, elle constitue une culture et un style de vie dont l’inspiration provient des grands espaces. Nous formons une équipe dont les valeurs sont fondées sur la qualité et l’intégrité. Nous rendons hommage à notre héritage et notre authenticité, et sommes fiers de ce que nous représentons. Nos employés sont animés par cette même passion et repoussent constamment leurs limites afin de vivre de nouvelles expériences et de s’épanouir.
About the role
Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!
At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and customers need to have confidence that our managers and associates at all levels of the organization have the knowledge, skills and competencies to excel. Our company depends on systems and processes that support the continued learning and development of our people. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.
Nature & Scope: Reporting to the District Manager, the Store Manager creates and maintains the Roots Experience for our customers and employees. Key to this role is leadership building, succession planning and coaching. The Store Manager is responsible for modeling and acting in accordance with Roots guiding principles and beliefs.
Key Job Responsibilities:
- Achieve store sales budgets through execution of company standards, policies and procedures while exceeding customers' expectations through superior service at every opportunity.
- Provides ongoing selling skills coaching and development based on each staff member's individual strengths and weaknesses in order to achieve their personal sales goals.
- Establishes appropriate action plans to improve each individual's performance and productivity
- Ensures that customer loyalty is built and maintained by providing the ultimate shopping experience and by resolving customer issues or complaints in a timely and positive manner.
- Demonstrates the ability to lead by example in sales and customer service.
- Proactively seeks out qualified candidates for existing or potential positions ensuring the store structure meets the business needs.
Qualifications and Experience Required:
- 3 + years related experience in a retail apparel environment
- Leadership skills: demonstrated through KPI results, retention & performance coaching principles
- Experience with visual planning and merchandising.
- Demonstrated sales achievements in a high volume store.
- Ability to manage resources to ensure that established service levels are achieved at all times.
- Ability to manage multiple situations simultaneously while staying composed.
- Must possess excellent communication (both oral and written), leadership and interpersonal skills.
- Organization, planning and strong problem solving skills.
- Ability to plan and prioritize workload.
- Strong team-building skills with the ability to coach and mentor others.
At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.
About Roots
Established in 1973, Roots is Canada’s leading lifestyle brand known around the world for its premium leather goods, apparel and accessories, with more than 120 retail locations in Canada and the United States, and more than 100 in Asia. Roots is not only a brand, we are a culture and lifestyle inspired by the open air. We are a team of people who share values focused on quality and integrity. We celebrate our heritage and authenticity and are proud of what we stand for. Our employees share this passion and seek opportunities to stretch their boundaries, learn new experiences and continue to grow their Roots.
Fondée en 1973, Roots la principale marque canadienne axée sur le « style de vie » et elle est reconnue dans le monde entier pour ses articles en cuir, ses vêtements sport et ses accessoires de qualité. Elle possède plus de 120 points de vente au Canada et aux États-Unis, et plus de 100 en Asie. Roots est bien plus qu’une simple marque, elle constitue une culture et un style de vie dont l’inspiration provient des grands espaces. Nous formons une équipe dont les valeurs sont fondées sur la qualité et l’intégrité. Nous rendons hommage à notre héritage et notre authenticité, et sommes fiers de ce que nous représentons. Nos employés sont animés par cette même passion et repoussent constamment leurs limites afin de vivre de nouvelles expériences et de s’épanouir.