Top Benefits
About the role
Pourquoi se joindre à l’équipe Ryan?
- Options de travail hybride et à distance
- Culture primée
- Allocation de vacances généreuse
- 20 semaines de congé parental supplémentaires (adoption incluse)
- Abonnement mensuel à une salle de sport OU remboursement de l'équipement de gym
- Admissibilité aux prestations de soins de santé et de soins dentaires dès le premier jour
- REER avec contrepartie de l'employeur
- Remboursement des frais de scolarité après un an de service
Fonctions et responsabilités (alignées sur les résultats clés de Ryan)
Personnel :
Expérience solide en développement des affaires, avec d’excellentes compétences en communication, tant à l’oral qu’à l’écrit, et une approche professionnelle axée sur les relations.
Capacité à gérer plusieurs priorités au sein d’une équipe, à travailler efficacement sous pression et à bien organiser son travail.
Ouverture à recevoir des directives et à suivre des instructions.
Client :
Collaborer étroitement avec les équipes de Services aux clients et de prestation de services, en réalisant des mandats à toutes les étapes du développement des affaires :
· Rencontrer clients et prospects afin d’évaluer des opportunités de mandats.
· Identifier, analyser et développer de nouvelles occasions d’affaires.
· Effectuer des appels de prospection et assurer des suivis réguliers par téléphone et courriel.
· Bâtir et entretenir des relations solides avec les clients et prospects de la firme.
· Participer à des rencontres de développement des affaires, tant à l’échelle locale que nationale, afin de générer de nouvelles opportunités.
Préparer des réponses aux demandes (lettres de mission, ententes-cadres, propositions, etc.).
Maintenir une connaissance approfondie des services de la firme afin de les présenter avec assurance.
Se tenir à jour sur les offres des partenaires afin de les positionner efficacement.
Utiliser des outils numériques (ex. OneSource) pour identifier des occasions d’affaires.
Veiller à la satisfaction des clients en assurant une prestation de services efficace et de qualité.
Anticiper de façon proactive les besoins et enjeux des clients.
Valeur :
Maintenir à jour les informations dans le registre des prospects et/ou Salesforce.
Coordonner les efforts de vente avec les équipes de services aux clients et de réalisation des mandats.
Se tenir informé des enjeux fiscaux pouvant générer des occasions d’affaires.
Préparer la documentation nécessaire à la conclusion des mandats (présentations, lettres de mission, etc.).
Comprendre les enjeux d’affaires et les moteurs commerciaux chez Ryan, et cerner les occasions d’amélioration, les risques et les besoins de réingénierie.
Contribuer à d’autres projets et tâches connexes au besoin.
Formation et expérience :
Baccalauréat et plus de 5 ans d’expérience pertinente, incluant le développement des affaires.
Compétences informatiques :
La personne doit maîtriser les outils suivants :
Suite Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
Systèmes de gestion documentaire (SharePoint, Google Drive, Dropbox, eFileCabinet, etc.)
Systèmes ERP pour la saisie du temps et la facturation (Workday, PeopleSoft, Oracle, SAP, etc.)
Outils CRM pour la gestion et le suivi des activités de vente (Salesforce, Microsoft Dynamics, OnContact, NetSuite, etc.)
Certificats et permis :
Permis de conduire valide requis.
Responsabilités de supervision :
Responsabilités limitées de supervision au sein de l’équipe de développement des affaires, incluant la formation, la répartition des tâcheset la révision de la qualité.
Environnement de travail :
Environnement de bureau standard.
Périodes prolongées en position assise.
Interactions fréquentes avec les employés et les clients, en personne, par courriel et par téléphone.
Déplacements requis : plus de 50 %.
Équité en emploi :
Ryan est un employeur offrant l’égalité des chances, notamment aux personnes en situation de handicap et aux anciens combattants.
Why Ryan?
- Hybrid and Remote Work Options
- Award-Winning Culture
- Generous Personal Time Off (PTO) Benefits
- Up to 20 Weeks of Parental Leave Top-up (Adoption Included
- Monthly Gym Membership OR Gym Equipment Reimbursement
- Health and Dental Benefit Eligibility Effective Day One
- RRSP with Employer Match
- Tuition Reimbursement After One Year of Service
The Manager, Client Services (“Manager”) professional is responsible for communicating the Firm’s vision and capabilities to the marketplace and engaging clients and prospects in a consultative manner to provide customized solutions for Ryan. Responsibilities include expanding and cross-selling within client relationships and researching, initiating, and developing new business relationships for the Firm by targeting qualified prospects. The Manager would partner working closely with a small team of Client Services Directors and Principal. Within this Team they will assist with the business development pursuit of existing Clients and Prospects. Successful Ryan team members embrace and live Ryan’s values of Pursue Excellence, Wired to Win, Generosity Matters, Build Trust and Integrity Always and will embody and demonstrate accountability.
Duties and responsibilities, as they align to Ryan’s Key Results
People:
- Strong business development experience, communication skills, (verbal and written), professional demeanor, people-oriented approach.
- Ability to multi-task within a business development team, work with urgency under pressure, and prioritize effectively.
- Willingness to accept direction and instruction.
Client:
- Work closely with a team of Client Services and Service Delivery team members assisting with all stages of business development:
- Meets with prospects and clients regarding potential engagements.
- Identifies, researches, and pursues prospects and clients to generate new business for the Firm.
- Makes cold calls and maintains contact with prospects and clients through telephone and email.
- Build and maintains key relationships with Firm prospects and clients.
- Attend business development meetings with prospects and clients, both locally and nationally, to generate new leads.
- Develops responses to requests for engagement letters, MSA, agreements and proposals.
- Maintain a deep understanding of the Firm’s service offerings to discuss them confidently with prospects and clients.
- Stay informed on alliance partners’ products and service lines to position them effectively.
- Utilizes Internet tools (i.e., OneSource) to uncover opportunities for prospects and clients.
- Ensure client satisfaction by monitoring timely service delivery and adherence to Client Service Principles.
- Anticipate client issues and needs proactively.
Value:
- Maintains entries in the Firm’s Prospect Register and/or Salesforce.com.
- Coordinates sales efforts with Client Services and Service Delivery team members to perform joint-selling activities.
- Stays current on tax issues that may create sales opportunities with prospects and clients.
- Generates necessary documentation to assist in deal closing (presentations, engagement letters, etc.).
- Generally, understands business issues and quickly understand commercial drivers at Ryan, and recognize areas for operational improvement, risks, and re-engineering.
- Assists with other projects and duties as needed.
Education and Experience:
- Bachelor’s degree with 5+ years of experience including Business Development.
Computer Skills:
- To perform this job successfully, an individual should be proficient in using the following applications or systems:
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
- Document Management Systems; such as, Microsoft SharePoint, Google Drive, Dropbox or eFileCabinet
- ERP (Enterprise Resource Planning) for entering time and billing information; such as, Workday, PeopleSoft, Oracle or SAP
- CRM (Customer Relationship Management) experience in entering, reviewing and reporting sales information; such as, Salesforce, Microsoft Dynamics, OnContact, or NetSuite.
Certificates and Licenses:
- Valid driver’s license required.
Supervisory Responsibilities:
This job has limited supervisory responsibilities for the Business Development Department, including training employees, assigning work, and checking work for accuracy and completeness.
Work Environment:
- Standard indoor working environment.
- Occasional long periods of sitting while working at desk.
- Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
- Independent travel requirement: 50%+.
Equal Opportunity Employer: disability/veteran
Not the right fit? Search for Manager, Client Services jobs in Montréal, QC
About Ryan, LLC
Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is a seven-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan's multidisciplinary team of more than 4,100 professionals and associates serves over 21,000 clients in more than 60 countries, including many of the world's most prominent Global 5000 companies. More information about Ryan can be found at www.ryan.com.
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Top Benefits
About the role
Pourquoi se joindre à l’équipe Ryan?
- Options de travail hybride et à distance
- Culture primée
- Allocation de vacances généreuse
- 20 semaines de congé parental supplémentaires (adoption incluse)
- Abonnement mensuel à une salle de sport OU remboursement de l'équipement de gym
- Admissibilité aux prestations de soins de santé et de soins dentaires dès le premier jour
- REER avec contrepartie de l'employeur
- Remboursement des frais de scolarité après un an de service
Fonctions et responsabilités (alignées sur les résultats clés de Ryan)
Personnel :
Expérience solide en développement des affaires, avec d’excellentes compétences en communication, tant à l’oral qu’à l’écrit, et une approche professionnelle axée sur les relations.
Capacité à gérer plusieurs priorités au sein d’une équipe, à travailler efficacement sous pression et à bien organiser son travail.
Ouverture à recevoir des directives et à suivre des instructions.
Client :
Collaborer étroitement avec les équipes de Services aux clients et de prestation de services, en réalisant des mandats à toutes les étapes du développement des affaires :
· Rencontrer clients et prospects afin d’évaluer des opportunités de mandats.
· Identifier, analyser et développer de nouvelles occasions d’affaires.
· Effectuer des appels de prospection et assurer des suivis réguliers par téléphone et courriel.
· Bâtir et entretenir des relations solides avec les clients et prospects de la firme.
· Participer à des rencontres de développement des affaires, tant à l’échelle locale que nationale, afin de générer de nouvelles opportunités.
Préparer des réponses aux demandes (lettres de mission, ententes-cadres, propositions, etc.).
Maintenir une connaissance approfondie des services de la firme afin de les présenter avec assurance.
Se tenir à jour sur les offres des partenaires afin de les positionner efficacement.
Utiliser des outils numériques (ex. OneSource) pour identifier des occasions d’affaires.
Veiller à la satisfaction des clients en assurant une prestation de services efficace et de qualité.
Anticiper de façon proactive les besoins et enjeux des clients.
Valeur :
Maintenir à jour les informations dans le registre des prospects et/ou Salesforce.
Coordonner les efforts de vente avec les équipes de services aux clients et de réalisation des mandats.
Se tenir informé des enjeux fiscaux pouvant générer des occasions d’affaires.
Préparer la documentation nécessaire à la conclusion des mandats (présentations, lettres de mission, etc.).
Comprendre les enjeux d’affaires et les moteurs commerciaux chez Ryan, et cerner les occasions d’amélioration, les risques et les besoins de réingénierie.
Contribuer à d’autres projets et tâches connexes au besoin.
Formation et expérience :
Baccalauréat et plus de 5 ans d’expérience pertinente, incluant le développement des affaires.
Compétences informatiques :
La personne doit maîtriser les outils suivants :
Suite Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
Systèmes de gestion documentaire (SharePoint, Google Drive, Dropbox, eFileCabinet, etc.)
Systèmes ERP pour la saisie du temps et la facturation (Workday, PeopleSoft, Oracle, SAP, etc.)
Outils CRM pour la gestion et le suivi des activités de vente (Salesforce, Microsoft Dynamics, OnContact, NetSuite, etc.)
Certificats et permis :
Permis de conduire valide requis.
Responsabilités de supervision :
Responsabilités limitées de supervision au sein de l’équipe de développement des affaires, incluant la formation, la répartition des tâcheset la révision de la qualité.
Environnement de travail :
Environnement de bureau standard.
Périodes prolongées en position assise.
Interactions fréquentes avec les employés et les clients, en personne, par courriel et par téléphone.
Déplacements requis : plus de 50 %.
Équité en emploi :
Ryan est un employeur offrant l’égalité des chances, notamment aux personnes en situation de handicap et aux anciens combattants.
Why Ryan?
- Hybrid and Remote Work Options
- Award-Winning Culture
- Generous Personal Time Off (PTO) Benefits
- Up to 20 Weeks of Parental Leave Top-up (Adoption Included
- Monthly Gym Membership OR Gym Equipment Reimbursement
- Health and Dental Benefit Eligibility Effective Day One
- RRSP with Employer Match
- Tuition Reimbursement After One Year of Service
The Manager, Client Services (“Manager”) professional is responsible for communicating the Firm’s vision and capabilities to the marketplace and engaging clients and prospects in a consultative manner to provide customized solutions for Ryan. Responsibilities include expanding and cross-selling within client relationships and researching, initiating, and developing new business relationships for the Firm by targeting qualified prospects. The Manager would partner working closely with a small team of Client Services Directors and Principal. Within this Team they will assist with the business development pursuit of existing Clients and Prospects. Successful Ryan team members embrace and live Ryan’s values of Pursue Excellence, Wired to Win, Generosity Matters, Build Trust and Integrity Always and will embody and demonstrate accountability.
Duties and responsibilities, as they align to Ryan’s Key Results
People:
- Strong business development experience, communication skills, (verbal and written), professional demeanor, people-oriented approach.
- Ability to multi-task within a business development team, work with urgency under pressure, and prioritize effectively.
- Willingness to accept direction and instruction.
Client:
- Work closely with a team of Client Services and Service Delivery team members assisting with all stages of business development:
- Meets with prospects and clients regarding potential engagements.
- Identifies, researches, and pursues prospects and clients to generate new business for the Firm.
- Makes cold calls and maintains contact with prospects and clients through telephone and email.
- Build and maintains key relationships with Firm prospects and clients.
- Attend business development meetings with prospects and clients, both locally and nationally, to generate new leads.
- Develops responses to requests for engagement letters, MSA, agreements and proposals.
- Maintain a deep understanding of the Firm’s service offerings to discuss them confidently with prospects and clients.
- Stay informed on alliance partners’ products and service lines to position them effectively.
- Utilizes Internet tools (i.e., OneSource) to uncover opportunities for prospects and clients.
- Ensure client satisfaction by monitoring timely service delivery and adherence to Client Service Principles.
- Anticipate client issues and needs proactively.
Value:
- Maintains entries in the Firm’s Prospect Register and/or Salesforce.com.
- Coordinates sales efforts with Client Services and Service Delivery team members to perform joint-selling activities.
- Stays current on tax issues that may create sales opportunities with prospects and clients.
- Generates necessary documentation to assist in deal closing (presentations, engagement letters, etc.).
- Generally, understands business issues and quickly understand commercial drivers at Ryan, and recognize areas for operational improvement, risks, and re-engineering.
- Assists with other projects and duties as needed.
Education and Experience:
- Bachelor’s degree with 5+ years of experience including Business Development.
Computer Skills:
- To perform this job successfully, an individual should be proficient in using the following applications or systems:
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)
- Document Management Systems; such as, Microsoft SharePoint, Google Drive, Dropbox or eFileCabinet
- ERP (Enterprise Resource Planning) for entering time and billing information; such as, Workday, PeopleSoft, Oracle or SAP
- CRM (Customer Relationship Management) experience in entering, reviewing and reporting sales information; such as, Salesforce, Microsoft Dynamics, OnContact, or NetSuite.
Certificates and Licenses:
- Valid driver’s license required.
Supervisory Responsibilities:
This job has limited supervisory responsibilities for the Business Development Department, including training employees, assigning work, and checking work for accuracy and completeness.
Work Environment:
- Standard indoor working environment.
- Occasional long periods of sitting while working at desk.
- Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
- Independent travel requirement: 50%+.
Equal Opportunity Employer: disability/veteran
Not the right fit? Search for Manager, Client Services jobs in Montréal, QC
About Ryan, LLC
Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is a seven-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan's multidisciplinary team of more than 4,100 professionals and associates serves over 21,000 clients in more than 60 countries, including many of the world's most prominent Global 5000 companies. More information about Ryan can be found at www.ryan.com.