The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness, and fairness in all our work.

Bring your excellent coordination and administrative skills to our team as an Administrator, ICRC within our Professional Conduct and Regulatory Affairs (PCRA) department.

The College’s PCRA department investigates the conduct of dentists and responds to inquiries from the public about dental concerns. The department also provides support to both the Inquiries, Complaints and Reports Committee (ICRC) and the Discipline Committee in their decision-making roles and enforces committee decisions.

You will be responsible for coordinating meetings of the Inquiries, Complaints and Reports Committee (ICRC), assisting the decision writers and maintaining decisions, files, tracking systems, statistics and reports. You also will prepare documentation for review by the Health Professions Appeal and Review Board (HPARB) and support the Supervisor, Committee Support with enforcement of decisions and other projects.

You are a responsible individual with superior organizational skills to play a key role in Committee. You understand regulatory processes and accountability through the accurate and timely processing of complaints and reports at the ICRC level.

This is a single vacancy, anticipated to be a 12+ months contract. This role will require the successful candidate to work onsite at our Toronto office occasionally as needed.

At this time, we are only considering candidates located in Ontario or who are willing to relocate.

What can I expect to do in this role?

Reporting to the Supervisor, Committee Support, you will:

• Coordinate ICRC panel meetings, including scheduling meetings and cautions, prepare agendas, liaise with panel members, attend and provide support at panel meetings
• Provide materials to Committee using SharePoint
• Liaise with the Supervisor and/or Senior Counsel during panel meetings when issues of concern or procedure arise
• Communicate and collaborate with investigators, decision writers and administrative staff
• Administer the Health Professions Appeal and Review Board (HPARB) process by responding to HPARB requests, provide documentation and information and update CRM with information related to appeals
• Coordinate the review of draft decisions with Panel Chairs and work with decision writers to finalize
• Support the Supervisor to prepare statistical reports
• Support the Supervisor with the enforcement of ICRC decisions and with special projects as required
• Maintain and update all panel meeting materials, and the CRM with all relevant dates and dispositions.
• Maintain Excel tracking sheets as needed
• Other duties as assigned

What skills and background do I need?

The Administrator, ICRC requires:

• Completion of a two- to three-year community college program
• Three to four years of position-related experience
• Proficiency in Microsoft Office, Adobe Acrobat and SharePoint
• Excellent organizational skills and ability to prioritize assignments in a fast-paced environment
• Demonstrated professionalism and dependability in the workplace
• Ability to collaborate in a dynamic team environment
• Ability to exercise good judgment
• Strong attention to detail and accuracy
• Excellent written and oral communication skills and interpersonal skills
• Experience with handling highly sensitive, confidential information
• Demonstrated natural curiosity to ask questions, review research; identify all required and relevant information
• Acts as a champion/agent of change with respect to learning modern technologies, new software, and innovative approaches
• Experience in a legal or regulatory environment is an asset
• Experience with case management systems is an asset
• RCDSO is building its bilingual (French/English) capacity and excellent French language proficiency is an asset

Compensation and Total Rewards

• Base annual hiring salary from $65,143 to $73,285.20 (pro-rated for the duration of the contract), commensurate with experience
• Comprehensive extended health benefits package (excluding the Pension Plan and Long-Term Disability Plan), paid vacation, wellness and sick days (pro-rated for the duration of the contract)
• Career-related learning and development opportunities
• Half-day Fridays between July 1st and September 1st as well as a half-day workday before statutory holidays
• Onsite gym, corporate discount to GoodLife Fitness, and wellness-related webinars
• Opportunities to connect with colleagues through virtual and in-person social events

How do I apply?

To apply to this vacancy please submit your resume and cover letter describing why you are interested in this position and how your knowledge and skills may be well suited for the role via the RCDSO Job Portal on our Careers page by April 8, 2026 at 5 pm.

Our recruitment process is conducted remotely unless otherwise specified. Candidates are welcome to request an in-person interview.

Thank you for your interest; only applicants selected for an interview will be contacted.

Our inclusive, flexible and collaborative workplace helps us build better regulation that puts the public first. RCDSO does not currently utilize artificial intelligence in its recruitment and selection process.

Accommodation is available upon request under the Ontario Human Rights Code.

www.rcdso.org