Senior Support Specialist - mid career (Calgary)
About the role
Want to be on the leading edge? We are looking for a mid-career hire with previous IT / MSP experience looking to make a change. If this environment sounds interesting, please apply!
- Are you passionate about IT and helping humans get the most from their technology?
- Do you want to work in a highly collaborative company where you’re learning like crazy with a team to back you up?
- Do you want to have fun working in a fast-paced setting, and know that you’re making a difference?
Core Responsibilities
- Priority #1: Help humans get their jobs done with technology;
- Configure, deploy, and support business-class equipment onsite and remotely using a variety of cutting-edge tools and technologies;
- Respond to customer-reported issues – identify problems, troubleshoot, and resolve with the support of your team;
- Recommend solutions and provide advice as required;
- Assist in design and delivery of IT projects;
- Document all activity in a clear and concise manner.
Requirements Bulletproof IT is growing steadily, and looking for reinforcements – people with experience supporting:
- Microsoft Windows-based desktops and servers
- Microsoft Office 365
- Remote and Virtual Desktop Services
- Advanced firewalls
- Cloud services
- Mobile devices
Excellent communication and people skills are as important to us as technical skills, and education and certifications are an advantage though the right experience and attitude may substitute. This position may be exactly what you’re looking for, if:
- you want to be with a company that cares more about client satisfaction than “billable hours”;
- you want to make a real difference instead of fighting bureaucracy and apathy all day;
- you are fed up with chaotic environments where everyone is expected to work in a vacuum, and REAL standards and best practices are few and far between;
- you want to be with a company that continually innovates and works to become something better every day.
With offices in Calgary and Red Deer, Bulletproof InfoTech has been delivering high-end IT solutions to small and mid-sized businesses throughout Alberta for 30 years and counting.
About Bulletproof InfoTech
While we could go on about how we’ve been in business for over 20 years, supporting small to midsize businesses (20 – 100 employees) around Calgary, Red Deer and Edmonton, we’ll let you hear it straight from our clients.
I’ve been extremely happy with the Managed IT Support Provider services provided by Bulletproof IT and would thoroughly recommend them for their high ongoing levels of customer service - The Coverall Shop
Awesome service every time – best investment ever! - D&M Concrete Products Ltd
The Bulletproof team has been so supportive to us as an agency. This year we switched over systems and it went so smooth, well coordinated and with little to no interruption with our business. They respond quickly when we are experiencing challenges. They understand our non-profit status and find the best price an deal for our budget. Thanks a bunch! - Family Services of Central Alberta
Ready, Aim, Fire…I can think of no better metaphor to describe the approach taken by Bulletproof Infotech. Their approach is methodical, their support is targeted and their service is unparalleled. - True-Line Contracting
Having Bulletproof as a Partner really reduces the stress of maintaining a modern IT system. Their ongoing monitoring is excellent at detecting small problems and/or vulnerabilities before they can become big problems. They have a range of knowledge within their staff pool that is capable of dealing with pretty much any IT issue that most businesses will encounter. - Doran Stewart Oilfield Services
Bulletproof IT are an impressive team which delivers on their promises and are stand out performers in the Managed IT Support Provider sector - United Alarm Systems Inc.
Senior Support Specialist - mid career (Calgary)
About the role
Want to be on the leading edge? We are looking for a mid-career hire with previous IT / MSP experience looking to make a change. If this environment sounds interesting, please apply!
- Are you passionate about IT and helping humans get the most from their technology?
- Do you want to work in a highly collaborative company where you’re learning like crazy with a team to back you up?
- Do you want to have fun working in a fast-paced setting, and know that you’re making a difference?
Core Responsibilities
- Priority #1: Help humans get their jobs done with technology;
- Configure, deploy, and support business-class equipment onsite and remotely using a variety of cutting-edge tools and technologies;
- Respond to customer-reported issues – identify problems, troubleshoot, and resolve with the support of your team;
- Recommend solutions and provide advice as required;
- Assist in design and delivery of IT projects;
- Document all activity in a clear and concise manner.
Requirements Bulletproof IT is growing steadily, and looking for reinforcements – people with experience supporting:
- Microsoft Windows-based desktops and servers
- Microsoft Office 365
- Remote and Virtual Desktop Services
- Advanced firewalls
- Cloud services
- Mobile devices
Excellent communication and people skills are as important to us as technical skills, and education and certifications are an advantage though the right experience and attitude may substitute. This position may be exactly what you’re looking for, if:
- you want to be with a company that cares more about client satisfaction than “billable hours”;
- you want to make a real difference instead of fighting bureaucracy and apathy all day;
- you are fed up with chaotic environments where everyone is expected to work in a vacuum, and REAL standards and best practices are few and far between;
- you want to be with a company that continually innovates and works to become something better every day.
With offices in Calgary and Red Deer, Bulletproof InfoTech has been delivering high-end IT solutions to small and mid-sized businesses throughout Alberta for 30 years and counting.
About Bulletproof InfoTech
While we could go on about how we’ve been in business for over 20 years, supporting small to midsize businesses (20 – 100 employees) around Calgary, Red Deer and Edmonton, we’ll let you hear it straight from our clients.
I’ve been extremely happy with the Managed IT Support Provider services provided by Bulletproof IT and would thoroughly recommend them for their high ongoing levels of customer service - The Coverall Shop
Awesome service every time – best investment ever! - D&M Concrete Products Ltd
The Bulletproof team has been so supportive to us as an agency. This year we switched over systems and it went so smooth, well coordinated and with little to no interruption with our business. They respond quickly when we are experiencing challenges. They understand our non-profit status and find the best price an deal for our budget. Thanks a bunch! - Family Services of Central Alberta
Ready, Aim, Fire…I can think of no better metaphor to describe the approach taken by Bulletproof Infotech. Their approach is methodical, their support is targeted and their service is unparalleled. - True-Line Contracting
Having Bulletproof as a Partner really reduces the stress of maintaining a modern IT system. Their ongoing monitoring is excellent at detecting small problems and/or vulnerabilities before they can become big problems. They have a range of knowledge within their staff pool that is capable of dealing with pretty much any IT issue that most businesses will encounter. - Doran Stewart Oilfield Services
Bulletproof IT are an impressive team which delivers on their promises and are stand out performers in the Managed IT Support Provider sector - United Alarm Systems Inc.