Insight Global is seeking an Account Executive to join a growing SaaS team. This role is essential in supporting clients and ensuring they have a seamless experience with the company’s platform. The successful candidate will be responsible for being a subject matter expert in both the platform itself and the rules and guidelines that govern it. This role involves engaging with executive clients and it is a client facing role with customers across multiple communication channels, including phone, in-platform messaging, and email. The role requires strong attention to detail, problem-solving skills, and the ability to work efficiently in a structured environment. This is a fully on-site position, five days a week.

In addition to core customer success responsibilities, this role is more operationally focused and works closely with the head office team to ensure campaigns are executed successfully and project deliverables are met. The individual will help oversee projects and programs, support team members, and ensure alignment across internal stakeholders.

While still involved in customer success, this role operates at a more elevated and escalated level, addressing complex issues and ensuring that key client needs are surfaced and resolved effectively. The position requires strong attention to detail, problem-solving skills, and the ability to work efficiently in a fast-paced environment.

REQUIRED SKILLS AND EXPERIENCE

• 4+ years of experience in customer success, customer support, content compliance, account management, or a similar role.
• Bachelor’s degree in Business, Marketing, Communications, or a related field. - Strong written and verbal communication skills—ability to explain processes clearly and professionally.
• Experience with multi-channel communication (phone, email, chat)
• Experience working with high level executives
• Strong problem-solving skills
• High attention to detail when reviewing logos, brand guidelines, and financial submissions.
• Ability to direct inquiries efficiently and guide users to the right information.
• Comfortable working in a fast pasted, high-volume environment
• On-site availability (5 days a week)

NICE TO HAVE SKILLS AND EXPERIENCE

• Experience in marketing or brand compliance.
• Background in a fast-growing software company.
• Knowledge of advertising industry standards and guidelines.
• Familiarity with Slack, Notion, Intercom, Google Workspace, and Microsoft Office.