Assistant Manager, Training Operations
Top Benefits
About the role
Position: Assistant Manager, Training Operations
Department: Global Training
Reports to: Manager, Training Operations
Direct Reports: None
Location: Montreal, Canada
Duration: Temporary Contract (18 months)
Job Overview
The Assistant Operations Manager is an 18-month term position aligned with the duration of the GT Modernization Project. This role is required to maintain the stability and continuity of ACI Global Training daily operations while the Operations Manager dedicates 60% of her time to supporting said project.
The Assistant Operations Manager supports the Operations Manager in coordinating the day-to-day delivery of Global Training operations. The role provides operational oversight of training activities, monitors service levels, quality, and compliance with established procedures, and helps ensure all training programs are delivered efficiently and consistently. Working closely with Global Training coordination team and cross-functional teams, the Assistant Operations Manager identifies operational risks, supports continuous improvement and operational excellence.
Key Responsibilities
Operational Coordination & Oversight
Focus on overseeing the operation and the Coordinators.
Support the day-to-day coordination of training operations to ensure service levels, quality, and operational timelines are met. Provide operational oversight and guidance to Coordinators by monitoring workload, SOP compliance, and delivery readiness. Identify operational risks, resolve or escalate issues requiring management attention, and support business continuity during peak periods. Support onboarding, coaching, and knowledge sharing to promote consistent operational practices. Serve as the first point of contact for operational and delivery-related escalations.
Training Delivery Readiness
Focus specifically on ensuring individual training events are ready for delivery.
Oversee the readiness of instructor-led training sessions by validating course setup, instructor assignments, LMS configuration, participant enrollment, course materials, and logistical requirements to ensure successful training delivery. Coordinate instructor onboarding and pre-delivery communications to ensure instructor preparedness. Identify risks that may affect scheduled training delivery, implement mitigation actions where appropriate, and escalate high-impact issues.
Financial & Logistics Coordination
Monitor compliance with financial processes and timelines. Ensure timely completion of purchase orders (POs), invoices, revenue-share reports, and course expense entries. Oversee revenue invoicing and cancellations to ensure financial accuracy and compliance.
Cross-Functional Collaboration
Coordinate with Sales, Finance, Content, and Manager, Training Delivery and Enablement to support successful training delivery. Communicate operational status, dependencies, and delivery risks to internal stakeholders. Support implementation of operational and technology initiatives.
Continuous Improvement
Maintain operational documentation and support updates to SOPs. Identify opportunities to improve processes, increase automation, and enhance operational efficiency. Support data integrity, operational reporting, and governance initiatives.
Qualifications
Experience
Minimum 3 years of experience in operations, training administration, learning operations, or program coordination. Experience supporting global instructor-led training operations.
Experience using Learning Management Systems (LMS)
Experience coordinating cross-functional operational activities in a fast-paced environment.
Knowledge
Learning Management Systems (LMS)
Microsoft 365 (Excel, Outlook, Teams, Word, PowerPoint, SharePoint) Training operations, logistics, and service delivery processes Process documentation and quality management Operational reporting and performance metrics Knowledge of AirTable is an asset
Core Competencies
Operational planning and coordination
Organization, prioritization and time management Quality assurance and attention to detail Problem-solving and sound judgment Effective communication and stakeholder management Collaboration and relationship building Coaching and knowledge sharing Continuous improvement mindset Adaptability and resilience Accountability and ownership
ACI World Values
The successful candidate must demonstrate and embody ACI World's values
Stewardship
Member-focused Integrity Excellence Collaboration Innovation Inclusivity
What We Offer
A challenging and exciting position in an international and multicultural environment.
Hybrid work environment
4 weeks of vacation/year. 5 sick days/ year. 5 mental wellness days/year. Employee cell phone (iPhone) with TELUS Health virtual care included. Health insurance coverage from your first day of employment.
RRSP company matching contributions
Opus/EXO Transit discount on monthly pass.
Employee recognition points earned to convert into redeemable gift cards
Very flexible employee monthly wellness account to use to achieve a greater work life balance
Not the right fit? Search for Assistant Manager, Training Operations jobs in Montreal, Quebec, Canada
About Airports Council International
Airports Council International is the association of the world's airports. It is a non profit organization, whose prime purpose is to advance the interests of airports and to promote professional excellence in airport management and operations. By fostering cooperation amongst airports, world aviation organizations and business partners, ACI makes a significant contribution to providing the travelling public with an air transport system that is safe, secure, efficient and environmentally responsible.
As the international association of the worlds' commercial service airports, ACI represents the collective positions of its membership, which are established through committees and endorsed by the ACI Governing Board. These views reflect the common interests of the global airports community.
Similar Jobs
Assistant Manager, Training Operations
Top Benefits
About the role
Position: Assistant Manager, Training Operations
Department: Global Training
Reports to: Manager, Training Operations
Direct Reports: None
Location: Montreal, Canada
Duration: Temporary Contract (18 months)
Job Overview
The Assistant Operations Manager is an 18-month term position aligned with the duration of the GT Modernization Project. This role is required to maintain the stability and continuity of ACI Global Training daily operations while the Operations Manager dedicates 60% of her time to supporting said project.
The Assistant Operations Manager supports the Operations Manager in coordinating the day-to-day delivery of Global Training operations. The role provides operational oversight of training activities, monitors service levels, quality, and compliance with established procedures, and helps ensure all training programs are delivered efficiently and consistently. Working closely with Global Training coordination team and cross-functional teams, the Assistant Operations Manager identifies operational risks, supports continuous improvement and operational excellence.
Key Responsibilities
Operational Coordination & Oversight
Focus on overseeing the operation and the Coordinators.
Support the day-to-day coordination of training operations to ensure service levels, quality, and operational timelines are met. Provide operational oversight and guidance to Coordinators by monitoring workload, SOP compliance, and delivery readiness. Identify operational risks, resolve or escalate issues requiring management attention, and support business continuity during peak periods. Support onboarding, coaching, and knowledge sharing to promote consistent operational practices. Serve as the first point of contact for operational and delivery-related escalations.
Training Delivery Readiness
Focus specifically on ensuring individual training events are ready for delivery.
Oversee the readiness of instructor-led training sessions by validating course setup, instructor assignments, LMS configuration, participant enrollment, course materials, and logistical requirements to ensure successful training delivery. Coordinate instructor onboarding and pre-delivery communications to ensure instructor preparedness. Identify risks that may affect scheduled training delivery, implement mitigation actions where appropriate, and escalate high-impact issues.
Financial & Logistics Coordination
Monitor compliance with financial processes and timelines. Ensure timely completion of purchase orders (POs), invoices, revenue-share reports, and course expense entries. Oversee revenue invoicing and cancellations to ensure financial accuracy and compliance.
Cross-Functional Collaboration
Coordinate with Sales, Finance, Content, and Manager, Training Delivery and Enablement to support successful training delivery. Communicate operational status, dependencies, and delivery risks to internal stakeholders. Support implementation of operational and technology initiatives.
Continuous Improvement
Maintain operational documentation and support updates to SOPs. Identify opportunities to improve processes, increase automation, and enhance operational efficiency. Support data integrity, operational reporting, and governance initiatives.
Qualifications
Experience
Minimum 3 years of experience in operations, training administration, learning operations, or program coordination. Experience supporting global instructor-led training operations.
Experience using Learning Management Systems (LMS)
Experience coordinating cross-functional operational activities in a fast-paced environment.
Knowledge
Learning Management Systems (LMS)
Microsoft 365 (Excel, Outlook, Teams, Word, PowerPoint, SharePoint) Training operations, logistics, and service delivery processes Process documentation and quality management Operational reporting and performance metrics Knowledge of AirTable is an asset
Core Competencies
Operational planning and coordination
Organization, prioritization and time management Quality assurance and attention to detail Problem-solving and sound judgment Effective communication and stakeholder management Collaboration and relationship building Coaching and knowledge sharing Continuous improvement mindset Adaptability and resilience Accountability and ownership
ACI World Values
The successful candidate must demonstrate and embody ACI World's values
Stewardship
Member-focused Integrity Excellence Collaboration Innovation Inclusivity
What We Offer
A challenging and exciting position in an international and multicultural environment.
Hybrid work environment
4 weeks of vacation/year. 5 sick days/ year. 5 mental wellness days/year. Employee cell phone (iPhone) with TELUS Health virtual care included. Health insurance coverage from your first day of employment.
RRSP company matching contributions
Opus/EXO Transit discount on monthly pass.
Employee recognition points earned to convert into redeemable gift cards
Very flexible employee monthly wellness account to use to achieve a greater work life balance
Not the right fit? Search for Assistant Manager, Training Operations jobs in Montreal, Quebec, Canada
About Airports Council International
Airports Council International is the association of the world's airports. It is a non profit organization, whose prime purpose is to advance the interests of airports and to promote professional excellence in airport management and operations. By fostering cooperation amongst airports, world aviation organizations and business partners, ACI makes a significant contribution to providing the travelling public with an air transport system that is safe, secure, efficient and environmentally responsible.
As the international association of the worlds' commercial service airports, ACI represents the collective positions of its membership, which are established through committees and endorsed by the ACI Governing Board. These views reflect the common interests of the global airports community.