Ethree Consulting is actively recruiting for the permanent, full-time position of a Licensing Coordinator on behalf of their client, the College of Physicians and Surgeons of Newfoundland and Labrador (CPSNL) .

Who We Are

The College of Physicians and Surgeons of Newfoundland and Labrador (CPSNL) is a Medical Regulatory Authority that serves and protects the public by regulating the practice of medicine in the province. Our vision is to ensure quality healthcare in Newfoundland and Labrador through the regulation of the medical profession in the public interest.

We are dedicated to maintaining excellence in physician licensing, professional conduct oversight, and quality assurance. Governed by a diverse council, CPSNL establishes ethical and professional standards while addressing public concerns about medical practice. By maintaining a transparent and accountable regulatory framework, the College promotes safe, competent, and ethical healthcare for the people of Newfoundland and Labrador.

Overview of the Role

Reporting to the Deputy Registrar, the Licensing Coordinator is responsible for managing the intake, triage, and processing of licensing applications, serving as the initial point of contact for many applicants. The Coordinator leads the end-to-end registration process for specific licensing cohorts, including New Applicants, Atlantic Registry, and Returning Physicians, ensuring applicants are guided efficiently and accurately through the process.

This role supports the operational flow of licensing files by triaging inquiries, preparing licensing cases, and implementing improvements to forms, templates, and documentation. The Licensing Coordinator is key in maintaining applicant communication channels and is expected to escalate complex issues to the appropriate team member as needed. They also play a role in identifying opportunities for automation and process efficiency.

Success in this role requires strong organizational skills, attention to detail, and the ability to manage time-sensitive tasks while communicating clearly and professionally. The Coordinator ensures applicants have a positive and clear experience with the College’s licensing process while supporting internal efficiencies and quality control.

What You’ll Do

Your areas of responsibility will include, but are not limited to:

• Application Intake & Triage: Act as the first point of contact for licensing inquiries via phone and email; triage incoming questions and escalate complex cases to the appropriate Licensing Officer; and accurately set up and process new applications in the licensing system in a timely manner.

• Licensing Registration Process: Lead the registration process for New Applicants, the Atlantic Registry, and Returning Physicians; communicate with applicants to ensure clarity on licensing requirements and deadlines; manage documentation and workflows for assigned licensing cohorts; and provide recommendations for licensing decisions for review in licensing meetings.

• Operational Process Support, Communication & Documentation: Identify repetitive or manual tasks and recommend automation or efficiency improvements; assist in reviewing and refining licensing application forms, templates, and internal procedures; manage the general licensing phone line and email inbox; ensure all external communications are professional, timely, and compliant with established procedures; and perform other duties as assigned by the Deputy Registrar.

What You’ll Bring

• Bachelor’s degree or diploma in Business Administration or a related field.
• 3 years of relevant experience in an administrative role (an equivalent combination of education and experience may be considered).
• Proficiency in Microsoft Office Suite.
• Basic proficiency in the use of databases and ability to quickly learn other related or employer specific software programs.
• Strong written and oral communication skills with exceptional attention to detail.
• Ability to multi-task and prioritize in a time sensitive environment.
• Exceptional critical thinking and problem-solving skills.
• General knowledge and understanding of healthcare systems and knowledge of licensing and registration.

This role is primarily office based, however, a hybrid In-office/remote work arrangement may be approved as per policy. Attendance at Council and some Committee meetings may be required.

What We Offer

• Challenging and rewarding work.
• Competitive compensation.
• Vacation and leave entitlement.
• Health, Dental and Wellness benefits.
• CAAT DBplus Defined Benefit pension plan.

How To Apply

The College of Physicians and Surgeons of Newfoundland and Labrador is committed to building and maintaining a diverse workforce and an inclusive work environment. We are a proud equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic that makes us unique.

If you require reasonable accommodation to take part in the employment process, please call 709-437-4300 or send an email to recruitment@ethree.ca and let us know the nature of your request.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

To Apply: Please submit your cover letter and resume via the application link.

Position: Full-Time Permanent

Location: St. John’s, Newfoundland & Labrador

Application Close Date: September 17, 2025 at 11:59 PM Newfoundland Time