Service Delivery Analyst
About the role
Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.
Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?
At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!
Job Description What will you work on? Spin Master is seeking an IT Service Delivery Analyst to provide support to our global team. This hybrid role involves working onsite and remotely to assist users in solving incidents, requests and problems related to hardware, software, networks, and peripherals.
How will you create impact?
- Provide technical assistance via phone, email, ticket system, video conference, or in person.
- Efficiently diagnose and resolve hardware, software, network, printer, email, internet, VPN, and local-area network access problems.
- Research solutions using all available resources.
- Provide instructions to users based on Standard Operating Procedures and document resolutions within ticketing system.
- Follow up with end users on ticket status.
- Monitor call volumes and prioritize responses.
- Assist with employee onboarding and offboarding.
- Escalate major incidents as they occur.
- Stay up to date with technology changes.
- Follow ITIL best practices.
What are your skills and experience?
-
Proven proficiency with Active Directory, Office 365, Mobile devices, Wireless Technology, Microsoft Intune, Video Conferencing solutions (Teams) and Microsoft Windows 11.
-
Knowledge of Windows Server operating systems including Microsoft Active Directory.
-
Understanding of Microsoft networks, Web Browsers, Microsoft Office Professional Software Suite, and Enterprise Anti-virus software.
-
ITIL Foundations certification.
-
Experience with the following is an asset:
-
Working with Macs.
-
Remote management tools such as ConnectWise, TeamViewer and Addigy.
-
Teams Phone
-
Working in the entertainment industry
-
Intune and ABM
-
ServiceNow
The anticipated pay range for candidates who will work in Ontario is $60,000 to $65,000 per annum. The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc. Spin Master Inc. is a multi-state employer, and this salary range may not reflect positions that work only in other states. This job posting is tied to an open vacancy.
What You Can Expect From Us Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation, Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
What’s it like to work here? Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at TAinquiries@spinmaster.com or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.
Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities. We do appreciate all interest; however only those selected for interview will be contacted.
About Spin Master
Spin Master Corp. (TSX:TOY) is a leading global children's entertainment company, creating exceptional play experiences through its three creative centres: Toys, Entertainment and Digital Games. With distribution in over 100 countries, Spin Master is best known for award-winning brands PAW Patrol®, Hatchimals®, Bakugan®, Kinetic Sand®, Air Hogs®, Melissa & Doug®, Rubik’s® Cube and GUND®, and is the global toy licensee for other popular properties. Spin Master Entertainment creates and produces compelling multiplatform content, through its in-house studio and partnerships with outside creators, including the preschool franchise PAW Patrol, and numerous other original shows, short-form series and feature films. The Company has an established presence in digital games, anchored by the Toca Boca® and Sago Mini® brands, offering open-ended and creative game and educational play in digital environments. Through Spin Master Ventures, the Company makes minority investments globally in emerging companies and start-ups. With 29 offices spanning nearly 20 countries, Spin Master employs close to 3,000 team members globally. For more information visit spinmaster.com or follow-on Instagram, Facebook and Twitter @spinmaster.
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Service Delivery Analyst
About the role
Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.
Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?
At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!
Job Description What will you work on? Spin Master is seeking an IT Service Delivery Analyst to provide support to our global team. This hybrid role involves working onsite and remotely to assist users in solving incidents, requests and problems related to hardware, software, networks, and peripherals.
How will you create impact?
- Provide technical assistance via phone, email, ticket system, video conference, or in person.
- Efficiently diagnose and resolve hardware, software, network, printer, email, internet, VPN, and local-area network access problems.
- Research solutions using all available resources.
- Provide instructions to users based on Standard Operating Procedures and document resolutions within ticketing system.
- Follow up with end users on ticket status.
- Monitor call volumes and prioritize responses.
- Assist with employee onboarding and offboarding.
- Escalate major incidents as they occur.
- Stay up to date with technology changes.
- Follow ITIL best practices.
What are your skills and experience?
-
Proven proficiency with Active Directory, Office 365, Mobile devices, Wireless Technology, Microsoft Intune, Video Conferencing solutions (Teams) and Microsoft Windows 11.
-
Knowledge of Windows Server operating systems including Microsoft Active Directory.
-
Understanding of Microsoft networks, Web Browsers, Microsoft Office Professional Software Suite, and Enterprise Anti-virus software.
-
ITIL Foundations certification.
-
Experience with the following is an asset:
-
Working with Macs.
-
Remote management tools such as ConnectWise, TeamViewer and Addigy.
-
Teams Phone
-
Working in the entertainment industry
-
Intune and ABM
-
ServiceNow
The anticipated pay range for candidates who will work in Ontario is $60,000 to $65,000 per annum. The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc. Spin Master Inc. is a multi-state employer, and this salary range may not reflect positions that work only in other states. This job posting is tied to an open vacancy.
What You Can Expect From Us Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
- Growth and Career Opportunities
- Flexible Work Hours
- Innovation, Collaboration and Fun
- Comprehensive Benefits
- Other fun Perks!
What’s it like to work here? Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.
Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at TAinquiries@spinmaster.com or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.
Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities. We do appreciate all interest; however only those selected for interview will be contacted.
About Spin Master
Spin Master Corp. (TSX:TOY) is a leading global children's entertainment company, creating exceptional play experiences through its three creative centres: Toys, Entertainment and Digital Games. With distribution in over 100 countries, Spin Master is best known for award-winning brands PAW Patrol®, Hatchimals®, Bakugan®, Kinetic Sand®, Air Hogs®, Melissa & Doug®, Rubik’s® Cube and GUND®, and is the global toy licensee for other popular properties. Spin Master Entertainment creates and produces compelling multiplatform content, through its in-house studio and partnerships with outside creators, including the preschool franchise PAW Patrol, and numerous other original shows, short-form series and feature films. The Company has an established presence in digital games, anchored by the Toca Boca® and Sago Mini® brands, offering open-ended and creative game and educational play in digital environments. Through Spin Master Ventures, the Company makes minority investments globally in emerging companies and start-ups. With 29 offices spanning nearly 20 countries, Spin Master employs close to 3,000 team members globally. For more information visit spinmaster.com or follow-on Instagram, Facebook and Twitter @spinmaster.