Who you are

• Experience & Skills - 7+ years in solution architecture, solutions engineering, or technical consulting for B2B SaaS or enterprise software
• Strong knowledge of APIs, webhooks, integration architectures (REST, GraphQL, event-driven), and cloud platforms (AWS, Azure, or GCP)
• Proficiency in at least one programming language (Java, Python, or JavaScript)
• Familiarity with CRM platforms (Salesforce, Zendesk), contact center systems, and messaging APIs
• Proven ability to lead technical discussions with both executives and engineers
• Mindset & Attributes - Customer-first problem solver with a bias for action
• Skilled at balancing immediate delivery needs with long-term architectural vision
• Comfortable operating in fast-paced, high-growth environments
• Strong communicator who can influence without authority and inspire trust across functions
• Education - Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred)
• Competitive Positioning — Why This Role at Netomi Is Different
• While Solution Architect roles at Salesforce, AWS, and Twilio often focus heavily on pre-sales and enablement, this role combines strategic architecture, hands-on technical delivery, and direct influence on product direction
• At Netomi, you will - Shape AI at the frontier — Work with the latest LLMs, multi-agent orchestration, and enterprise-grade AI governance frameworks
• Own the end-to-end customer journey — From discovery to deployment, you’re not handing off after the sale—you’re ensuring the solution is live, integrated, and delivering measurable value
• Have a seat at the product table — Your insights directly influence roadmap prioritization, new features, and integration strategies
• Operate without the bureaucracy — As a high-growth company, we move faster, ship faster, and innovate faster than the larger enterprise players
• See immediate impact — Your work will be visible in production within weeks, not quarters

What the job involves

• As a Solution Architect at Netomi, you will be the technical thought leader guiding enterprise customers from vision to reality
• You will design, validate, and implement architectures that handle millions of interactions per month, connect with mission-critical enterprise systems, and push the boundaries of generative AI and automation in customer service
• This role sits at the intersection of customer success, solutions engineering, and product innovation—giving you direct influence over customer outcomes and the evolution of Netomi’s platform
• Architect Enterprise-Grade Solutions - Lead technical discovery and solution design for large-scale deployments, mapping business objectives to robust technical architectures
• Define integration strategies leveraging REST/GraphQL APIs, webhooks, SDKs, event-driven patterns, and secure enterprise data flows
• Own Technical Success from Day One - Partner with Customer Success Managers to ensure onboarding success and time-to-value goals are met
• Build proof-of-concepts, demos, and reference architectures that inspire confidence and accelerate adoption
• Be the Bridge Between Business & Engineering - Translate complex customer requirements into actionable specifications for Netomi’s engineering and product teams
• Serve as a trusted advisor—educating both technical and non-technical stakeholders on best practices, trade-offs, and roadmap considerations
• Get Hands-On with Implementation - Configure the Netomi platform, connect to CRMs, contact centers, messaging platforms, and enterprise data systems
• Develop lightweight integration code and automation scripts when needed to unblock deployments
• Contribute to Product & Platform Evolution - Provide feedback to Product Management on feature gaps, customer needs, and emerging market demands
• Author high-quality solution documentation, reusable templates, and technical playbooks for internal and customer use
• Impact at Scale: Your solutions will power AI-driven customer experiences for some of the biggest brands in the world
• Cutting-Edge Technology: Work with advanced LLMs, agent orchestration, and multi-channel automation
• Career Growth: Opportunities to expand into leadership, specialization (AI, integrations), or product strategy roles
• Collaborative Culture: Work closely with engineering, product, and customer success in an environment that values innovation and execution
• Global Reach: Shape solutions that operate across continents, languages, and industries
• If you’re excited by architecting enterprise AI solutions, thrive in customer-facing technical roles, and want to shape the future of intelligent customer service, we’d love to hear from you

Benefits

• Flexible work environments
• Educational / professional development opportunities
• Equity opportunities
• 401K plan
• Snacks, breakfast and a daily catered lunch
• Work from home opportunities
• Health insurance