Please note: This is a 100% onsite position.

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

###About Covenant House Vancouver

Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth with absolute respect, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.

While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.

We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.

The Impact The Coordinator, Program Services Can Make:

As the Coordinator of Program Services, you will play a key role in supporting the effective operation of Covenant House Vancouver’s (CHV) programs and services department. You will ensure that strategy and quality standards are translated into consistent processes, documentation, and follow through across all programs to enable high-quality service delivery for youth.

How you will contribute:

Primary duties and responsibilities:

Program Coordination and Operational Support

• Provide direct coordination support for senior program leaders
• Track and follow up on program priorities, action items, and deliverables
• Support cross program planning, implementation, and alignment activities
• Coordinates schedules, meetings, agendas and materials related to program services

Policy, Procedures, Documentation and Reporting Management

• Coordinate the development, review, approval, and version control of: program policies, procedures, practice guidelines.
• Maintain centralized, accessible repositories for program documentation
• Support compliance with Covenant House International standards and internal governance requirements
• Prepare and support the development of program reports including formatting, data collection and ensuring timely submission to internal and external stakeholders

Information Flow and Communication

• Act as central point of contact to facilitate smooth communication between program teams and other departments
• Ensure timely dissemination of updates, reports and key information to relevant stakeholders

Other duties as assigned.

Who are we looking for?

Education and Experience:

• Post secondary education in administration or related field, or equivalent experience
• 3 years experience in administration, coordination role within non-profit or public sector environments
• Experience working with policies, reporting, or quality improvement processes preferred
• Please include current and past volunteer experience on your resume

Competencies:

• Strong organizational skills with attention to detail and accuracy
• Excellent communication and interpersonal skills
• Able to manage multiple priorities in a fast-paced, complex environment
• Excellent written and verbal communication skills
• Strong documentation, tracking and follow-through capability
• Comfort working across teams and disciplines
• Ability to exercise discretion, judgement, and confidentiality
• Proficiency in Microsoft office suite
• Adaptability, able to adapt to changing priorities and evolving program needs
• Strong problem-solving abilities – identifying challenges and proposing practice solutions to improve processes

###Compensation

The successful candidate can expect a starting salary of between $43,516.20 and $57,675.80 depending on factors such as internal equity, experience, competencies, and education. Once hired, the hourly rates are reviewed annually following the annual performance review and successful employees have the opportunity for their hourly rate to increase, over time, up to the maximum of the pay band, currently $65,228.80.

###Total Rewards

Beginning immediately, this position has excellent extended health and dental benefits for you, your spouse, and your children, including generous counselling benefits. During the first year, employees receive three weeks’ paid vacation, increasing to four in the second year. We have paid sick leave, paid personal leave, a registered pension plan, investment in professional development, and more. If you’d like more information on what we offer, please ask!

In 2024, we were recognized as one of Canada’s Top 100 Employers

###Diversity, Equity & Inclusion

Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.

CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

• Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
• Persons with visible (physical) and/or invisible (mental) disabilities;
• Persons who identify as women;
• Persons of marginalized sexual orientations, gender identities, and gender expressions; and
• Indigenous persons.

We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.

We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.

If our recruitment process does not work for you, let us know. Let’s see how we can work together to get to know you and see what might be a great fit!